Database Upgrade in a Cloud

You can upgrade your CommServe to the current version in the Commvault cloud network to view the following:

You need to send the CommServe database dump file to the cloud network, after processing an e-mail is sent out to you with information about the number of clients, MediaAgents, successful jobs, etc. retrieved from the CommServe database dump file.


Verify and ensure that all components in the CommCell are at version 7.0.0 or above.

1. Log on to the CommServe computer as a local Administrator or as a member of the local Administrators group on that computer.  
2. Stop all Services on the CommServe computer. To stop services:
  • Click the Start button on the Windows task bar and then click All Programs.
  • Navigate to commvault | Simpana and click Service Control Manager.
  • Select All Services in Services.
  • Click Stop to stop all services
3. Perform the following steps to back up the CommServe database and create a dump file:
  • In the Microsoft SQL Server Management Studio, navigate to Server Instance | Database | CommServ.
  • Right-click the CommServ database, select Tasks and then click Backup. The Back Up Database dialog box appears.
  • In the Database, verify the database name.
  • In the Backup type, select Full.
  • In the Backup Component, select Database option.
  • Accept the default backup set name in the Name, or you can enter a different name for the backup set.
  • Specify when the Backup set will expire. By default After is selected with value 0.
  • In the Destination area select Disk option. To select the path, click Add. The selected path will be displayed in the Backup to list.
  • To remove backup destination, select the destination path and click Remove.
  • Click OK.

Upload To the Cloud Network

  1. Open the Commvault cloud network URL in a web browser by typing in the address line.
  2. Select Database Verification and Upgrade and enter the required details in the form provided:
  3. Click Add files to upload to upload the CommServe database dump file created using the steps above.

What Happens Next

1. Once you have submitted the dump file using the cloud network, you will receive an e-mail for the completion status of Cloud Database Upgrade for your customer.  
2. The e-mail will include the following after retrieving information from your CommServe database:
  • Initial statistical data like Number of clients, MediaAgents, Total Jobs, Successful Jobs, etc.
  • Total License Capacity required in TB (depending on product features and pattern of usage)
  • Report attachment containing statistical data and license capacity in html format
  • Virtual Machine setup if you need to generate more reports