Services - How To

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Start Services on Windows

Stop Services on Windows

Start Services on NetWare

Stop Services on NetWare

Access NetWare Service Manager from a Remote Novell Client

Start Services on Unix

Stop Services on Unix

Remotely Start or Stop Services on Windows Client Computers Within a CommCell

Access Service Control Manager from CommCell Console

Ensure Restarting of Services Using crontab

View or Modify User Rights Assignments on a Workgroup or Member Server

View or Modify User Rights Assignments on a Domain Controller

Set up User Permissions and Rights on a Windows Workgroup or Member Server

Set up Folder Permissions

Use GxAdmin to View Remote Clients

Use GxAdmin to Start/Stop Services

Use GxAdmin to Create Process Dump

Use GxAdmin to Set Log Parameters


Start Services on Windows

Before You Begin

All services used by the system start automatically when the appropriate computer is started or when the appropriate software is installed. If you want to manually start the services, disable the Auto-Start Services when OS Starts option from the Service Control Manager window (this option is enabled by default).

To start the services on Windows:

  1. Launch the Service Control Manager from the Start | Programs menu.
  2. Select All Services from the Services field. Optionally, you can also select Base Services, CommServe Services, CommNet Services, or MediaAgent Services.
  3. Click Start to restart the specific service(s). When the services are restarted successfully, the Service Control Manager window updates the status of the services you selected from Stopped to Running.

    Optionally, you can verify which services were started by viewing them from the Windows Services window, available in the Control Panel.

  4. Resume any jobs you suspended prior to stopping the services.

Stop Services on Windows

Before You Begin

To stop services on Windows:

  1. Open the Service Control Manager. For more information, see Access Service Control Manager from CommCell Console.
  2. Click the service you want to stop from the Services field.
  3. By default, the Auto-Start Services when OS Starts option is selected, meaning that all services applicable to the local computer will start automatically when the computer is restarted.

    If you want to start all services manually instead, clear this option (to disable the auto-start feature).

  4. Click Stop to stop the specific service(s).

    When the services are stopped successfully, the Service Control Manager window updates the All Services status from Running to Stopped.

    Optionally, you can verify which services were stopped by viewing them from the Windows Services window.


Start Services on NetWare

To start services on a NetWare system: Start from Remote Novell Client PC

  1. Open the Service Manager. For more information, see Access Service Control Manager from CommCell Console.
  2. Type in the name of the CommServe being accessed.
  3. Press Enter to continue. This populates the NW Servers drop-down menu.
  4. Select an NW Server.
  5. Click Start to start the services. When the services are started successfully, the Service Manager window updates the status of the services you selected from Stopped to Running.
Start from NetWare Server
  1. Run the following command from your local computer:

    Load Galaxy

    This should start the services.

  2. Resume any jobs you suspended prior to stopping all services.

Stop Services on NetWare

To stop services on a NetWare system:

Stop from Remote Novell Client PC

  1. Open the Service Manager. For more information, see Open Service Manager from Remote Novell Client PC.
  2. Type in the name of the CommServe being accessed.
  3. Press Enter to continue. This populates the NW Servers drop-down menu.
  4. Select an NW Server.
  5. Click Stop to stop the services. When the services are stopped successfully, the Service Manager window updates the status of the services you selected from Running to Stopped.
Stop from NetWare Server

Run the following command from your local computer:

Unload Galaxy


Access NetWare Service Manager from a Remote Novell Client

To open the Service Manager from Remote Novell Client:

  1. In the Novell Client computer, navigate to the <install directory>\Base folder.
  2. Double-click NWGalaxyscm.exe.

    The NetWare Service Manager window will be displayed.


Start Services on Unix

To start services on Unix:

  1. From a client computer, log on to the computer as root.
  2. At the command line prompt, type the simpana start command.
  3. Press ENTER.
  4. Resume any jobs you suspended prior to stopping all services.

Stop Services on Unix

To stop services on Unix:

  1. From a client computer, log on to the computer as root.
  2. At the command line prompt, type the simpana stop command.
  3. Press Enter.

    This should stop the services.


Remotely Start or Stop Services on Windows Client Computers Within a CommCell

To remotely start or stop services on Windows client computers within a CommCell:

  1. Open the Service Control Manager. For more information, see Open Service Control Manager from CommCell Console.
  2. Select Retrieve Remote Clients. The Computer field is automatically populated with the names of the Windows clients within the CommCell.
  3. From the Computer field, select the client computer from which you want to stop or start the services.
  4. Click Stop or Start to stop or restart the specific service(s). When the services are restarted successfully, the Service Control Manager window updates the status of the Base services from Running to Stopped, or from Stopped to Running.

    Optionally, you can verify which the services on the remote computer that were started by viewing them from the Windows Services window.


Access Service Control Manager from CommCell Console

Before You Begin

To open the Service Control Manager from the CommCell Console:

  1. Open the CommCell Console as described in Run the CommCell Console as a Java Application.
  2. From the CommCell Console, click Tools > Service Control Manager.

    The Service Control Manager window is displayed.


Ensure Restarting of Services Using crontab

Before You Begin

To ensure restarting of services using the crontab file:

  1. From the client computer, open the crontab file.
  2. Type an entry that includes the appropriate install directory and command and that reflects how often you want to restart services. For example:

    * 0-23 *** <software installation path>/Base/simpana start

    indicates that services will be checked every hour to see if a restart is necessary (which is recommended).

  3. Save your file.

View or Modify User Rights Assignments on a Workgroup or Member Server

To view or modify user rights assignments on a Workgroup or Member Server:

  1. Click Start > Settings > Control Panel > Administrative Tools.
  2. From Administrative Tools, select the local security policy and add the Service user to all the required rights (logon as service, backup, restore). 

View or Modify User Rights Assignments on a Domain Controller

To view or modify user rights assignments on a domain controller:

  1. Click Start > Settings > Control Panel > Administrative Tools.
  2. From Administrative Tools\Domain Controller Security Policy, expand the tree to Security Settings, Local Policies, and User Rights Assignment. Add the user to all the required rights (logon as service, backup, restore).

Set up User Permissions and Rights on a Windows Workgroup or Member Server

To set up user permissions and rights on a Windows Workgroup or Member Server:

  1. Click Start > Settings > Control Panel > Administrative Tools.
  2. From Administrative Tools, double-click Computer Management.
  3. Create or prepare to manage a Windows user who will run the services.
  4. Open Computer Management by expanding Local User and Groups and then Users. Double-click or create the User who will be running the services.
  5. Right-click the User (if new), click Properties, and click Member of. Then add the Backup Operators group to the User.
  6. Change the services account to the User and re-start the services.
  7. Log off and log in as the Administrator for the policies to take effect. Sometimes you may have to restart the computer to this end. 

Set up Folder Permissions

To set up folder permissions:

  1. As appropriate, provide the service user with full control to the installation directory or confirm that such control is in place. The default location is C:\Program Files\Company Name.
  2. Right-click, select Properties, and then select the Security tab and Add Backup Operators (or the service user) with full control rights.

Use GxAdmin to View Remote Clients

To view details of clients installed in remote computers using GxAdmin tool:

  1. On Windows clients, navigate to the <install directory>\Base folder.
  2. Double-click GxAdmin.exe. The GxAdmin Tool, General tab is displayed.
  3. Select the Retrieve Remote Clients field. The remote clients connected to the CommCell will list will be listed in the Client Name field.
  4. Select the desired client name from the Client Name list.
  5. The details of the CommCell components installed in the remote client are displayed.

Use GxAdmin to Start/Stop Services

To start/stop the CommCell services using GxAdmin tool:

  1. On Windows clients, navigate to the <install directory>\Base folder.
  2. Double-click GxAdmin.exe. The GxAdmin Tool is displayed.
  3. Select the Services tab. The component services and the individual services are displayed.
  4. Select the desired service, right-click and select Start/Stop/Restart as required.

Use GxAdmin to Create Process Dump

To create a process dump using GxAdmin tool:

  1. On Windows clients, navigate to the <install directory>\Base folder.
  2. Double-click GxAdmin.exe. The GxAdmin Tool is displayed.
  3. Select the Processes tab. The various processes running and their details are listed.
  4. Select the desired process and right-click.

Use GxAdmin to Set Log Parameters

To set log parameters using GxAdmin tool:

  1. On Windows clients, navigate to the <install directory>\Base folder.
  2. Double-click GxAdmin.exe. The GxAdmin Tool is displayed.
  3. Select the Log Params tab. The log settings for the various modules are displayed.
  4. To modify a parameter, double-click the corresponding cell and edit the value.
  5. Click OK to save the changes.

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