All services used by the system start automatically when the appropriate
computer is started or when the appropriate software is installed. If you want to manually
start the services, disable the Auto-Start Services when OS Starts option from the
Service Control Manager window (this option is enabled by default).
To start the services on Windows:
Launch the Service Control Manager from the Start | Programs
Select All Services
from the Services field. Optionally, you can also select
Base Services, CommServe Services, CommNet Services, or MediaAgent Services.
Click Start to restart the specific service(s). When the services are
restarted successfully, the Service Control Manager window updates the status of the
services you selected from Stopped to Running.
Optionally, you can verify which services were started by viewing them
from the Windows Services window, available in the Control Panel.
Resume any jobs you suspended prior to stopping the services.
Services used by the system must be running in order for data protection, data
recovery operations, and all jobs to run properly. Generally, it is
strongly recommended that you should leave all services running.
Stopping these services should be avoided whenever possible.
Use the Job Controller to verify that no jobs (data protection operations,
data recovery operations, etc.) are in progress. If a job is in progress and in the
Running or Waiting state, use the Job Controller to suspend or kill the job.
Alternately, you can wait for the job to complete.
Stopping either the CommServe services or the Base services will stop all
operations that depend on that CommServe.
When you stop services on a given system, the functions dependent
upon the system's services will no longer be available to the rest of the
All services depend upon the Base services, therefore, stopping
the base services stops all services.
For the Windows 2000, Windows 2003, and Windows XP platforms, services will
automatically recover if they are stopped unexpectedly. If the services
stop unexpectedly, the services will attempt to restart every two minutes until they start
successfully. While the Server Event Manager Service is restarting,
(either by a user restarting the service manually or by auto-recovery), the
Job Manager Service and the Media and Library Manager service will also be restarted.
Select Retrieve Remote Clients. The Computer field is automatically populated
with the names of the Windows clients within the CommCell.
From the Computer field, select the client computer from which you
want to stop or start the services.
Click Stop or Start to stop or restart the specific service(s).
When the services are restarted successfully, the Service Control Manager window updates
the status of the Base services from Running to Stopped,
or from Stopped to Running.
Optionally, you can verify which the services on the remote computer that were started by viewing them
from the Windows Services window.
To view or modify user rights assignments on a domain controller:
Click Start > Settings > Control Panel >
From Administrative Tools\Domain Controller Security Policy,
expand the tree to SecuritySettings, Local Policies,
and User Rights Assignment. Add the user to all the required rights
(logon as service, backup, restore).
On Windows clients, navigate to the <install directory>\Base
Double-click GxAdmin.exe. The GxAdmin Tool is displayed.
Select the Processes tab. The various processes running and their
details are listed.
Select the desired process and right-click.
Select Dump to create a dump file containing the process
details. The process dump, a .dmp file
with the filename containing the process name with the timestamp
information appended, is created in <Install Directory>\Log Files folder.