Release Notes - Service Pack 14

Service Pack Installation Sequence

All Service Packs should be installed in the following sequence:

  1. The CommServe computer
  2. MediaAgent computers
  3. Client computers

Critical Updates Required

After installing Service Pack 14, the following critical updates must be installed:

Not available for upgrades

CommServe upgrades from Version 8 to Version 9 are no longer supported. You must directly upgrade to Version 10.

New Installs of 32-bit CommServe Are No Longer Supported

New installs of CommServe are no longer supported on computers running Windows 32-bit versions. Refer to System Requirements for a list of supported versions.

Existing installs on 32-bit versions are supported.

New installs of Content Indexing Engine Are No Longer Supported in Version 9

Use the Version 10 Search Engine for new deployments.

Prevent User Prompt to Install Updates After Service Pack Install on CommServe

After installing the Service Pack on the CommServe, if the CommServe Cache does not contain the Service Pack and Updates, you will be prompted to install Updates that already exist or are obsolete by recently added Updates whenever the CommCell Console is launched. To prevent this prompt, make sure the latest Service Pack and Updates are copied to the CommServe Cache.

Virtual Server Agent (VSA) Incremental Backups Might Fail

When a full backup has been run with the "Enable Granular Recovery" option, and the next incremental backup is run without the "Enable Granular Recovery" option, the incremental backup might fail. This error can also occur if a virtual machine is removed before an incremental backup. To work around this issue, use the same selection for the "Enable Granular Recovery" option for both full and incremental backups, or run a full backup after removing virtual machines. This issue will be fixed in a future update or service pack.

Reset Data Collection Frequency for Diagnostics and Usage

Installing Service Pack 14 resets the data collection frequency for Diagnostics and Usage to the default seven days. If you manually modified the data collection frequency for Diagnostics and Usage, then you must modify the data collection frequency again after installing Service Pack 14.

Service Pack Installs on Unix Clients using CopyToCache

Do not use the CopyToCache utility to copy tar files directly to the CommServe Cache for Unix clients.

To resolve this issue, do the following:

  1. Download the Service Pack and Updates from the Maintenance Advantage site to your local computer.
  2. Manually extract/untar the Service Pack and Updates using a compression utility, such as WinRAR.
  3. Use the Copytocache utility to import the extracted Service Pack and Updates to the CommServe Cache.

Service Pack Install on Oracle Windows clients Require a Reboot

For Oracle iDataAgent installations on Microsoft Windows, after installing the service pack, the Simpana Services will remain offline and cannot be restarted until you reboot the client computer. Hence, all backup jobs will require a reboot after the service pack install.

Deprecated Products and Platforms

Prior to installing this service pack, review Extended Support and Deprecated Products and Platforms for comprehensive information on products and platforms that have been deprecated or placed on Extended Support in this release.

1-Touch Recovery or Virtualize Me Failure for a Firewall-Protected Client

A 1-Touch Non-Interactive restore or Virtualize Me operation fails if the firewall has been configured in the Simpana software. To work around this issue, disable the Firewall Configuration and begin your job again. For more information on how to disable the firewall configuration, see Removing Firewall Configuration.

1-Touch Client Deleted from the CommCell Console

If you provided an Internet Protocol (IP) address when prompted for a host name during the installation of your 1-Touch Client, when you perform a 1-Touch restore, the 1-Touch Client is deleted from the CommCell Console. To work around this issue, provide a different IP address when you perform the 1-Touch restore.