Setting Up Alerts and Notifications - Console Alerts

Table of Contents

Overview

Console alerts can be viewed from the CommCell Console. This alert is similar to Email alerts, with the difference that a console alert is sent to the CommCell Console instead of an email. You can configure console alerts for both CommCell user groups and external domain user groups. This way you can choose the alert recipients.

Console alerts are useful if you want to manage of all your alert notifications from the CommCell Console. You can view and monitor up to 200 alerts.

A console alert is visible in the CommCell Console for 7 days, and it is removed from the CommServe database after 30 days since its creation. However, you can also flag an alert if you want to retain it for a longer period.

Example

Following is an example of a Console alert:

Configuration

No prior configuration is required to generate Console alerts.

Generation

Use the following steps to generate a console alert.

  1. From the CommCell Console ribbon, click Alerts.
  2. In the Alerts dialog box, click Add.
  3. On the General Information page, enter a name for the alert in the Display Name box, select a Category and Alert Type, and click Next.
  4. Select the clients or client groups that you want to associate with this alert and click Next.

    To exclude specific client groups from receiving alert notifications, mark the client group with an 'X' mark.

  5. Select the notification criteria to be used and click Next.
  6. On the Notification Type(s) Selection page, click the Console Alerts tab to send an alert to the console.
  7. Click the Select [Console Alerts] for notification check box.
  8. By default, the notification message is in HTML format. Select TEXT to create a text based message.

    Select a token from the Add Token list, if you wish to customize the console notification and then click Next. See Available Alert Tokens for the list of available tokens.

  9. Select the CommCell users and/or user groups that will receive the alert and then click Next.
  10. Review your selections on the Summary page and click Finish.
  11. When the alert is triggered by the criteria you specified, an alert pop-up window will be displayed, which you can click to view the notification.

    To view upcoming console notifications, click Alerts from the CommCell Console ribbon and select Console Alerts.

  12. From the Console Alerts window, the details of the latest notification will be displayed in the lower pane.

    You can also right-click a Console alert to perform the following operations:

    • View the alert details in a separate dialog box
    • Delete the alert
    • Mark the alert as read or unread. When unread, the alert will show bolded.
    • Insert a short note
    • Mark the alert as important by clicking the icon next to the alert entry. This will also retain the alert for a longer period of time.

    When an alert is marked important, read or unread, it will be only visible to you and not to all the alert recipients.

Adding a Note to the Alert

Notes can be added to a Console alert. When a note is added, it will be only visible to you and not to all the alert recipients.

  1. From the Console Alerts window, right-click the alert that will contain the note and then click Insert Note.
  2. From the Console alert note dialog box, specify the note for the alert and then click OK.

    You should see that a note icon appears next to the alert name

  3. If you need to modify the note, you can right-click the alert and then click Edit Note.

    Or, if you need to delete the note, you can do so by right-clicking the alert again and then clicking Delete Note.

Filtering Alerts

You can modify the list of Console alerts displayed in the CommCell Console by using the following filters:

  • alert importance
  • read/unread alert status

Use the following steps to filter Console alerts:

  1. From the Console Alerts window, right-click the ... column and then click Filters.
  2. Click the filter icon next to ... and select the filter that you want to apply.

    The alerts that fall under the selected filtering criteria will be displayed.

Additional Configurations

The following sections describe additional configurations that you can perform for console alerts.

Configuring the Retention Period for Read Console Alerts in the Database

By default, console alerts are retained in the CommServe database for 1 day. Use the following steps to modify the number of days that console alerts should be retained in the database.

  1. From the CommCell Browser, right-click the <CommServe> node and then click Properties.
  2. Click the Additional Settings tab and click Add.
  3. In the Name box, type NTActiveAlertRetentionDays. The Category and Type details will be automatically populated.

    Alternatively, you can click Lookup and search for the additional setting using the Find box.

  4. In the Value box, type the number of days to retain console alerts. The maximum recommended value that can be entered is 30 days.
  5. Click OK to save the additional setting configuration.
  6. Click OK to close the Properties dialog box.

Configuring the Retention Period for Unread Console Alerts in the Database

By default, unread console alerts are retained in the CommServe database for 7 days. Use the following steps to modify the number of days that unread console alerts should be retained in the database.

  1. From the CommCell Browser, right-click the <CommServe> node and then click Properties.
  2. Click the Additional Settings tab and click Add.
  3. In the Name box, type NTUnReadActiveAlertRetentionDays. The Category and Type details are automatically populated.
  4. Alternatively you can click Lookup and search for the additional setting using the Find box.

  5. In the Value box, type the number of days to retain unread console alerts. The maximum recommended value that can be entered is 30 days.
  6. Click OK to save the additional setting configuration.
  7. Click OK.

Configuring the Retention Period for Important Console Alerts in the Database

By default, important console alerts are retained in the CommServe database for 30 days. Use the following steps to modify the number of days that important console alerts should be retained in the database.

  1. From the CommCell Browser, right-click the <CommServe> node and then click Properties.
  2. Click the Additional Settings tab and click Add.
  3. In the Name box, type NTImportantActiveAlertRetentionDays. The Category and Type details are automatically populated.
  4. Alternatively you can click Lookup and search for the additional setting using the Find box.

  5. In the Value box, type the number of days to retain unread console alerts. The maximum recommended value that can be entered is 60 days.
  6. Click OK to save the additional setting configuration.
  7. Click OK.

Configuring the Retention Period for Console Alerts Per Alert Criteria in the Database

By default, console alerts per alert criteria are retained in the CommServe database for 100 days, regardless of the alert status (read, unread, or important). Use the following steps to modify the number of days that console alerts per alert criteria should be retained in the database.

  1. From the CommCell Browser, right-click the <CommServe> node and then click Properties.
  2. Click the Additional Settings tab and click Add.
  3. In the Name box, type nConsoleAlertCountForUser. The Category and Type details are automatically populated.
  4. Alternatively you can click Lookup and search for the additional setting using the Find box.

  5. In the Value box, type the number of days to retain unread console alerts. The maximum recommended value that can be entered is 200 days.
  6. Click OK to save the additional setting configuration.
  7. Click OK.

Configuring the Maximum Number of Days to Display Console Alerts

By default, console alerts are visible in the CommCell Console for 7 days. Use the following steps to update the number of days that console alerts should be visible in the CommCell Console.

  1. From the CommCell Browser, right-click the <CommServe> node and then click Properties.
  2. Click the Additional Settings tab and click Add.
  3. In the Name box, type NTActiveAlertToSendInDays. The Category and Type details are automatically populated.

    Alternatively, you can click Lookup and search for the additional setting using the Find box.

  4. In the Value box, type the number of days to keep console alerts visible.
  5. Click OK to save the additional setting configuration.
  6. Click OK.

Configuring the Maximum Number of Console Alerts to be Displayed

By default, the CommCell Console displays up to 200 console alerts. Use the following steps to modify the number of console alerts that are displayed in the CommCell Console.

  1. From the CommCell Browser, right-click the <CommServe> node and then click Properties.
  2. Click the Additional Settings tab and click Add.
  3. In the Name box, type NTNoOfActiveAlert. The Category and Type details will be automatically populated.

    Alternatively, you can click Lookup and search for the additional setting using the Find box.

  4. In the Value box, type the maximum number of console alerts to be displayed.
  5. Click OK to save the additional setting configuration.
  6. Click OK.