Setting Up Alerts and Notifications - E-Mail Alerts

Table of Contents

Overview

Email alerts can be sent to their intended recipients by selecting E-Mail as notification type. You can configure e-mail alerts for both CommCell user groups and external domain user groups. However, external domain users receive e-mail alerts only if they have logged on to the CommCell previously. CommCell users will receive e-mail alerts irrespective of their login status.

If the mail server is down, the system will attempt to send alert e-mail notification for the next four hours. If after four hours, the mail server is still down, these alerts will be removed from the system, and will not be sent to the recipient.

An e-mail notification can contain up to 100 alerts.

Example

Configuring an E-Mail Server

Configuring an SMTP Mail Server

In order to send e-mail alerts, you must set-up the SMTP mail server from the CommCell Console as follows:

  1. From the CommCell Console ribbon, click the Home tab, and then click Control Panel.

  2. In the Monitoring section of the Control Panel dialog box, click E-Mail & Web Server Configuration.

  3. From the E-Mail & Web Server Configuration dialog box, click the E-Mail Server tab and enter the following information:

    • The name of the mail server in the Mail Server box, for example, smtp.mailservername.com
    • Optional: The mail server port in the Mail Server Port box (the default is 25)
    • Optional: The mail server size limit in the Mail Server size limit box
    • Optional: The sender name in the Sender Name box
    • A valid e-mail address in the Senders Address box
  4. Click Test Mail to send a test e-mail.
  5. From the Test Mail Confirm message, click OK.

    If you received the test e-mail, click OK to the success message. If you did not receive the e-mail, an error message appears.

  6. Click OK to save the E-Mail Server configurations.

If you change the default SMTP port number or disable/enable the use of SSL, restart the Server Event Manager (EvMgrS) service in the CommServe computer. See Services for instructions on viewing and controlling services.

Configuring an External Mail Server

Use the following steps to configure an external mail server to send e-mail notifications:

  1. From the CommCell Console ribbon, click the Home tab, and then click Control Panel.

  2. In the Monitoring section of the Control Panel dialog box, click E-Mail & Web Server Configuration.

  3. From the E-Mail & Web Server Configuration dialog box, click the E-Mail Server tab.

  4. In the Mail Server box, enter the name of the mail server, for example, smtp.gmail.com or smtp.mail.yahoo.com.

  5. In the Mail Server Port box, enter 587.

    The default port is 25, but when Enable SSL is selected, port 587 must be used.

  6. Click the Use Authentication checkbox.

  7. In the User Name box, type a valid name recognized by the specified mail server.

  8. Enter and confirm the password associated with the user name.

  9. Select the Enable SSL check box to enable Secure Socket Layers to access the mail server.

  10. Click Test Mail to send a test e-mail.

  11. From the Test Mail Confirm message, click OK.

    If you receive the test e-mail, click OK to the success message. If you did not receive the e-mail, an error message appears.

  12. Click OK to save the E-Mail Server configurations.

If you change the default SMTP port number or disabled/enabled the use of SSL, restart the Server Event Manager (EvMgrS) service in the CommServe computer. See Services for instructions on viewing and controlling services.

Generation

Use the following steps to generate an email alert for Windows File System backups as an example. Make sure a mail server is configured to generate this alert.

  1. From the CommCell Console ribbon, click Alerts.
  2. In the Alerts dialog box, click Add.
  3. On the General Information page, enter a name for the alert in the Display Name box, select a Category and Alert Type, and click Next.
  4. Select the clients or client groups that you want to associate with this alert and click Next.

    To exclude specific client groups from receiving alert notifications, mark the client group with an 'X' mark.

  5. Select the notification criteria to be used and click Next.
  6. On the Notification Type(s) Selection page, click the Select [E-Mail] for notification check box.
  7. By default, the email has an HTML based format. Select TEXT to create a text based email.

    Select a token from the Add Token list, if you wish to customize the e-mail notification and then click Next. See Available Alert Tokens for a list of the available tokens.

  8. Select the CommCell users and/or user groups that will receive the alert and then click Next.
  9. Review your selections on the Summary page.
  10. Click Finish.