Activating Cloud Metrics Reports

Table of Contents

Overview

Before you attempt to activate Cloud Metrics Reports, review the process page, Getting Started with Metrics Reports.

Cloud Metrics Reports offer a way to view Metrics Reports without having to host a Private Metrics Reporting Server. If you want to view reports on our Cloud Services Web site, you must create a login account. Data collection for Cloud Metrics Reports is configured by default on each CommCell Computer when you install the CommServe software.

In the instance that data collection has been deactivated, you can activate data collection again. After you activate data collection, the CommCell computers automatically download and save a set of data collection scripts from our Cloud Metrics Reporting Server. The data collection scripts run daily to collect information and store the results on each CommCell computer. By default, results are automatically uploaded to our Cloud Metrics Reporting Server once every seven days. Our Cloud Metrics Reporting Server processes the collected data, and then displays reports based on your data on our Cloud Services Web site.

Activating Data Collection in a v10 CommCell Computer

In order to view reports on our Cloud Services site, data collection must be enabled for each CommCell console in your organization. Data Collection for these reports is automatically configured when you install the v10 CommServe software, and no further configuration is required. However, if needed, you can activate data collection for Cloud Metrics Reporting on both v10 CommCells and v9 CommCells that are installed with Service Pack 9B or later.

Before You Begin

  • Create a login account for our Cloud Services Web site.
    • You must have a user account on the Cloud Services Web site. To create a user account, register your CommServe computer. If you already have a user account, you still might need to register your CommServe computer. For instructions, see Getting Access to the Cloud Services Web Site.

  • The CommServe computer must be able to download from https://edc.commvault.com/downloads/SQLScripts/ and upload to https://edc.commvault.com/httplogupload/ using port 443.
    • If you cannot open your firewall to allow the v10 CommServe computer to access these websites, then you must use a client computer with Internet access as a gateway. To configure a client computer as the Internet gateway, see Using a Gateway Computer - Cloud Metrics Reporting.
    • If you cannot open your firewall to allow the v9 CommServe computer to access these websites, then you must use Private Metrics Reporting instead.

Procedure

  1. On the CommCell Console ribbon, click Control Panel.
  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the General tab, select CommCell Diagnostics and Usage.
  4. To collect information for the reports, select any of the following:
    • Health Check
    • Activity
    • Audit
    • Charge Back
  5. Click the Configuration tab.
  6. To collect information for all client groups, click All Client Groups.
  7. To specify a particular client group from which to collect information, from the Available Client Groups list, select the name of a client group and then add it to Included Client Groups..
  8. To specify when report data is collected, click Data Collection Time, and then enter a time.
  9. To specify when data collection results are uploaded, in the Upload Frequency box, enter the number of days between uploads.
  10. Click OK.

    The reports display no data immediately after you activate data collection. You must wait up to one hour for data to be collected from the CommServe computer and then uploaded to our Cloud Metrics Reporting Server.

Activating Data Collection in a v9 CommCell Console

In order to view reports on our Cloud Services site, data collection must be enabled for each CommCell console in your organization. You can activate data collection for Cloud Metrics Reporting on v9 CommCells that are installed with Service Pack 9B or later.

Before You Begin

Procedure

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Double-click Diagnostics and Usage.

    The Diagnostics and Usage dialog box appears.

  3. On the General tab, select CommCell Diagnostics and Usage.
  4. To collect information about the wellness of the CommCell, select Health Check.
  5. To collect information about job success, client size, and errors, select Activity.
  6. To collect information about CommCell settings, select Audit.
  7. To specify a particular client group from which to collect information, from the Client Groups for Diagnostics list, select the name of a client group.
  8. To specify the time at which data is collected from the CommCell, in the Data Collection box, enter a time.

    If the CommCell is not connected to the Internet, then you can use another client that is connected to the Internet to download scripts and upload data. Clients that are used as a download/upload client must be installed with Simpana® 9.0 Service Pack 9B or later.

  9. Click OK to save your settings.

Uploading Data Now

This procedure is optional. When you activate data collection for the first time, data is collected within the next hour and then uploaded to our secure Cloud site. Once the feature is activated, collections run at the same time every 7 days, or according to the frequency setting, and then the upload is compiled and sent to the secure Cloud site.

Uploading Data from a v10 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the General tab, click Upload Now.
  4. Click OK.

Uploading Data from a v9 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Double-click Diagnostics and Usage.

    The Diagnostics and Usage dialog box appears.

  3. On the Configuration tab, click Run Now.
  4. Click OK.