V11 Service Pack 11
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Service Packs

A service pack is a collection of updates released on a periodic basis to resolve software issues and to enhance software performance. Each service pack contains a cumulative set of hotfixes that were released after the previous service pack version.

We fully support customers on the five most recent service packs. For more information on the service pack lifecycle support policy, see End-of-Life, Deprecated and Extended Support - Obsolescence Policy.

Service Pack Release Cycle

Service packs are available in a 90-day cycle. Every service pack undergoes full regression testing prior to release.

In addition, the Documentation web site is updated with every service pack release. The updates to the web site include revisions, corrections, and new feature documentation.

Service Pack Installation

Refer to the following table for service pack guidelines:

Service Pack

Release Status

Relative Age

Recommendation

SP6

Expired release

5 Quarters

SP6 is expired, and it is classified under deprecated support. No new changes will be issued for this release. Upgrading is required.

SP7

Retiring release

4 Quarters

SP7 is retiring, and it will expire with the SP12 release. All existing users should prepare to upgrade to SP10. Hotfix packs will be issued for this release.

SP8

Mainstream release

3 Quarters

SP8 is a mainstream release. Upgrading is not required for normal operations, but you can upgrade to take advantage of new features. Hotfix packs will be issued for this release.

SP9

Mainstream release

2 Quarters

SP9 is a mainstream release. Upgrading is not required for normal operations, but you can upgrade to take advantage of new features. Hotfix packs will be issued for this release.

SP10

Mainstream release

1 Quarter

SP10 includes the most recent features and is the recommended target for any new upgrades. Hotfix packs will be issued for this release.

SP11

New release

New

SP11 is best aligned for POCs and new customer installations. Hotfix packs will be issued for this release.

Service packs must be installed in the following sequence: first on the CommServe computer, then on MediaAgent, and then on client computers.

Choose how you want to install the service pack in your CommCell environment:

Notes:

  • If you already installed the service pack in your CommCell environment, see Managing Service Packs.
  • You are not required to have the latest service pack installed in order to raise or escalate a Ticket Request (TR) with Customer Support. In some cases, Customer Support might request that you install the latest service pack if the service pack contains a fix or helps in the diagnostic process.

Hotfix Installation

A hotfix is an update that is targeted at resolving a specific critical issue that might cause major disruptions to operations or potential loss of data.

A new hotfix package is available every week. We recommend that you install hotfixes once a month in one of the following ways:

  • Method 1: Install the hotfix package on the CommServe computer and then use the CommCell Console to install the hotfixes on all the clients.

    For instructions, see Installing Hotfixes.

  • Method 2: Install the service pack again with any of the methods described in Run Manual Service Pack Installations. The hotfixes are included in the service pack.

    Make sure to consider the following requirements:

    • To install using the CommCell Console, download the Commvault software to retrieve the latest hotfixes and then perform the installation.
    • To install using the installation package, create a new package from the Download Manager to retrieve the latest hotfixes.

Last modified: 3/12/2018 8:58:41 PM