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Single Sign-On (SSO)

Use the Single Sign On (SSO) feature to automatically log on to the CommServe using user credentials from the Active Directory (AD) service provider.

When the Single Sign On feature is enabled for a Active Directory domain, the logon screen is bypassed, and the user is authenticated without entering any logon credentials.

Users can cancel the SSO logon from the logon screen before applications, such as the CommCell Console and Web Console, initiate the logon process. When logon is cancelled, the username box is pre-populated along with the Active Directory domain on which they are currently logged on. Users also have the option to overwrite this username with other Active Directory user account credentials. The username must be entered in the following format: domain_name\user_name. When a username is entered with a domain name, the CommServe server automatically recognizes that the password information must be authenticated by the external domain server.

Before You Begin

Prior to enabling Single Sign On on a domain, note the following:

  • Ensure that a Command Center package is installed on at least one of the clients in the domain.
  • Single Sign On works only on Intranet based sites.
  • The CommServe server must be a member of an Active Directory domain in order to support Single Sign On logons. SSO logons are not supported if the CommServe server is part of a workgroup.

Last modified: 10/28/2019 9:23:49 PM