SP15 Hotfix Pack 17 (Jun 06, 2019)

Issue Hotfix

Improve user experience for Entitlement Management dashboard.

2498, 2499

Some users may not able to access Web console with error "Error while loading applications. Please contact administrator."

2496, 2497

HyperScale nodes may become unresponsive after reboot due to wrong UUID in /etc/fstab


ScaleOut/Hyperscale network bonding defaults to round-robin(mode=0) regardless of option selected during setupsds


Browse and restore of windows machine data using a Unix mediaagent may fail.


SharePoint Account validation may fail in TLS 1.2 environment.


Replication groups grid, does not show the configured replication groups in command center.


Empty vApp when included in subclient content backup fails


Data analytics job may fail for subclients with aged backup jobs.

2491, 2495

Retention setting may not be shown at the sub client level when it is set at subclient policy level.

2486, 2487

Linux 1-Touch: system state backup might fail when machine has PVs as multipath disk partitions


Oracle OSC schedule may fail to probe if the machine is a VM


Commserve failover configuration may throw error when Commserv is on German locale

2481, 2482, 2483

Viewing jobs at the copy level can be slow for a higher number of jobs

2479, 2480

Rest API to convert a storage policy to a plan may fail.


VSA V2 Synthetic full job fails when file indexing is enabled.


Command Center custom logo may not open on first load, opens on refresh

2473, 2478

Auxiliary copy jobs may fail with a database timeout error.

2475, 2477

Index gateway service may not start when IPv6 is enabled on the machine.


SharePoint Farm Backup may display 'Backup Pending' for some databases in the 'Status' tab after successful job.

2470, 2471

Client level Job throttling may not be honored when resuming jobs that are queued

2468, 2469

Can lose license information after Commserver failover


Linux mediaagent admins may receive email about log rotate failures.


Snapshots may not be deleted from a NetApp E-series array.


Chargeback report configuration gets resetting even when Chageback is selected under Private metrics reporting.


Generation of stub report for larger mailboxes may fail.


Modifying an Oracle Instance may cause Commserver services to terminate unexpectedly.


VSA backups of VMs on NFS datastores may take longer than expected.


Failed restore jobs may be shown in job history for all users.

2460, 2461

Solaris 1-touch recovery fails in a firewalled setup.


Unable to view review sets in compliance search.

2456, 2457

Update operation may remove passwords for Exchange Online accounts.


VM Tags as a filter may not work as expected when the tag does not exist.


Virtual machine client names may be incorrect.

2453, 2455

Updated installer translations, including fixing "Configure process manager shortcut" where the translations still contained the old strings which translated to "Do not configure process manager shortcut" which is the opposite of what the option does.

2450, 2452

Stub recalls may fail if extended attributes stream exists in the archived file for cmode netapp filers.


SharePoint Online restore with "skip" option may overwrite "Renamed" existing documents.


SharePoint office 365 incremental backup may take a long time on smaller sites.


Compliance search does not redirect the user to login page when session times out.
Bulk export operation in Compliance search may try to submit aged items when performing operation from compliance search.


SharePoint office 365 backups may complete with failed items for catalogs users.


MS SQL instance details may not show subclients in Command center.


VSA to skip google cloud encrypted disks.


Enhancement to allow setting of client group as proxy host form virtual server agent using CV python sdk.

2441, 2442

Hide Included from Hotfix Pack 16 (May 30, 2019)

Issue Hotfix

Azure SQL backup may fail with authentication errors.


HTTP vulnerability in Index Server.


View schedules from client computer group in Commcell console for a client may not be displayed.

2437, 2438

Command center plan details page may not load.


File Scan may take additional time to complete during scan of a trueup job


Automatic schedule of synthetic full may not run for some clients.

2433, 2435

Failback is failing from Azure to VMware


Unable to start a restore job of Openstack agent from Command Center.

2429, 2430, 2431

Alerts associated to a custom email template may have duplicate content.

2426, 2427, 2428

Restore job summary report may not populate "Failed Objects" or "Successful Files" in restore file list.


Changes to data path on storage policy may fail.

2422, 2423

Enhancement to allow multiple FREL proxy clients to be used for IP customization during LiveSync.
LiveSync jobs may not complete with errors when IP customization requests fail.


64bit Mac package is using 32bit installer


DR backup folder may not be cleaned periodically.
Differential CommserveDR backup may be converted to FULL when metadata directory is on a network path.


Adding items to review set may be slow when the emails have large attachments.


Bulk-delete request may fail for OpenStack Cloud library pruning.
Azure Archive objects recall for Azure Cloud library may fail if the credential is using SAS token.


Unable to update client display name or client description via Python SDK

2418, 2419

SQL log backup may be always convert to full backup.

2411, 2412, 2413, 2415

Auxcopy job may fail with error "Unable to attach to CVD" after the commserver machine is rebooted.


Windows files system backup may try to backup files that has been deleted on every attempted job


Commcell Console may hang when creating SharePoint Online backupset.


Content indexing of emails may be slow.

2405, 2410, 2414

VSA snap backups may hang when using a single tape drive.


VSA synthetic full backup may be stuck in a waiting state in the preparation phase.
VSA synthetic full jobs may fail with error "CVOnDemandSvcClient::SubmitTask failed to start ods on host, Unable to attach to cvd at media agent".

2404, 2407, 2409

CaseManager with reviewset hold may not work with export API.


Open Stack virtual machine restore may fail when cinder quota is enforced.


Unable to append contents to SharePoint documents subclient without overwriting the existing content using command line.


OneDrive incremental backup may backup more files than expected


VSA AHV incremental backups may be treated as Full backups.
Nutanix VSA backups VMs may fail with error "Snapshot does not exist".


Hide Included from Hotfix Pack 15 (May 23, 2019)

Issue Hotfix

NAS client NFS export permissions may get changed.


Proxy name may not be displayed in via-proxy routes under Client/Group->Properties->Network->OutGoingRoutes when the proxy is a client


Google cloud VM backups may be marked successful when a snapshot cannot be created for one or more disks.


Restarted VSA backup jobs may be run as incremental instead of full.


duplicate users across different Cloud Apps subclients may get removed from subclients

2389, 2393, 2395, 2396

Journal emails archived using ContentStore Mailbox may not be visible in browse.


Pruning may not honor Operation Window settings.


Unable to discover Exchange O365 group mailboxes.
Backup of delegate mailboxes may not work as expected


Job pending reason for waiting aux jobs may not be correct.


Backup jobs may fail with reservation errors.

2382, 2383

Azure Virtual Server agent backup may complete with error " VM not found".


VMs that have activity control disabled may not be backed up.


Fujitsu ETERNUS AF S2 Series- snap target volumes may not be returned to the free snapshot target volume during data aging.


Unsupported account types are being shown in the Credential Manager

2378, 2384

File level analytics on a client group may time out when logged-in user has permission on large number of clients in the client group.
Exporting all data to CSV from file analytics report does not work for active directory user when there is firewall between domain server and web server even after configuring commvault network topology correctly.


Live Browse from secondary copy may fail.


File system backup to handle journal corruptions errors.


Data restore from NFS object store may fail.
3dfs backup may fail forever when an extent is not present in diskcache.


Entity extraction may find incorrect phone numbers.

2376, 2377

Feedback button shows inverted for non-latin languages


File analytics csv export may fail.

2368, 2369, 2370

Edge Monitor app on MAC may send excessive queries to LDAP server to check if the logged in user is an AD user.


Incremental GlusterFS backups may fail when volume name has underscore character in it


Commcell migration imports may fail if there are multiple cluster clients on source CommCell.
Cross version commcell migrations may fail.

2365, 2366

Security fix to block external redirects from Webconsole.


Install of file system agent may fail on SLES 15


Amazon EBS volume backup copy may fail.


Commserver database may bloat.

2358, 2360, 2361

Restore of HANA snap backup using proxy media agent may fail.


AWS EC2 backup may filter some non marketplace instances during backup.


Backup jobs using Data Server IP fail.


CVD service may not start on windows 7 32-bit machine


[Entity Extraction] Derived entity detection may fail.


Users may see error page after auto logout after timeout in Adminconsole.


Lotus notes backup may fail.


Database deadlocks may happen during AuxCopy jobs.

2350, 2352, 2353

Drives or mount paths on a HyperScale node may be marked offline.
No alerts are being generated when drives on a HyperScale node go offline or bad.
HyperScale brick daemon status is not being marked offline when drives go offline or bad.


When a new version is created, older versions are getting overwritten with new metadata


VMware LiveSync Failover group does not list live sync replicated VMs in Select Machines step in CommCell Console.
VirtualizeMe HyperV screen does not list clients even with proper permission

2346, 2347

Restore or backup job may fail during pipeline setup with invalid socket handle error sometimes.


Guest file level Restore Browse option is not working with different destination vCenter


Hide Included from Hotfix Pack 14 (May 17, 2019)

Issue Hotfix

Live sync for tenant admin: A tenant admin, is not able to create replication target, view, edit the replication target and override even if he has permissions of the destination client.


NFS Object store creation fails if Linux Index Server is used.


Licensing usage change to determine number of users for the files analyzed


User will not be able to download files if the latest job run for the selection is a snap backup job.

2336, 2337, 2338

Azure snap restores for managed VM may fail.


When running multi stream synthetic full jobs on Hyperscale environment, the large number of streams used by synthetic full jobs may cause deadlock situation.

2333, 2334

ganesha.nfsd process crashes when NFS object store is accessed from windows clients using NFSv3 protocol.


Backup jobs may fail with error 'Failed to get media information for the volume'.

2331, 2332

GUI freezes while opening copy properties as first operation after reopening the GUI


Top 25 Growing Clients report is counting sizes protected by both Virtual Server and other agents.
Fallen Behind Secondary Copies report may show incorrect values in Total App Size To Be Copied column.


VSA synthetic full backups may fail when content indexing option is selected.


A tenant user may see auxillary copy schedules he does not have access to in Command center.

2326, 2328

Full machine restores for OpenVMS may hang


Certificate failure due to case sensitive client name not matched in the commserv database.


Unable to see all the available destination clients when restoring SQL database in Command center.

2321, 2322

schedule report output will not be send text output over email correctly


Unable to select Linux client as destination for file level restore from VSA backup in Command center.

2318, 2319

Storage Information Report may show storage policies which are not associated to the user.

2316, 2317

HyperScale hardware alert may include NICs that not in use.


Live browse of AWS snap backups may fail when using an alternate virtual server agent proxy machine.


Stubbing of NetApp files with extended attribute might fail.


VCS cluster install may create virtual clients with the wrong IP addresses.


Browse operation on big dataset causes CVODS to crash.
Browse with ACL check shows folders in denied list.


REST API to get jobs may not sort results by jobId when invoked without paging.
REST API to get jobs does not return size on media for completed jobs.

2309, 2310

File scan may fail when processing previously failed items.


Restoring encrypted google mail may fail.
Pending gmail restore jobs may show incorrect job status.


CVD Process May Crash during Full VM Restore


SQL agent subclient content may show an incorrect number of databases.


SQL database subclient content change to "Do Not Backup" may not work via script.


My Data page in web console may not load.

2302, 2303

Migrated storage policies delete may fail with license error

2300, 2301

When switching between pages, user sees a something went wrong message.


Policies were being shown by default to all upgraded customers.


Unable to configure live sync from VMware to Amazon in Commcell console.


Command Center may report incorrect "Latest recovery point" on VM summary screen.

2298, 2299

If Synthetic Full backs up 75% less data than the previous Synthetic Full, data aging gets disabled


"Enable after delay" option in Activity Control may not work as expected.

2292, 2293

Oracle backup copy may request older tapes.


Hide Included from Hotfix Pack 12 (May 09, 2019)

Issue Hotfix

License usage for VSA backups may be incorrect.

2289, 2290

Custom reports may not work with custom date range option.
Report with required commcell Input does not load when there is only one commcell.


Outlook add-in may not show emails imported from classic agent


IMAP client may not show encrypted messages correctly.


Backup and restore job get failed with this error log in SQLiDA.log. Error Log : "CvManagedLoggerObject reference not set to an instance of an object."


Network cards with enp interface names are skipped from dashboard and alerts

2283, 2285

AWS snapshot backup may fail.


Data verification of jobs on secondary copy may fail when parallel copy option is enabled.

2280, 2281

Edge drive Offline mode on macOS may be disabled incorrectly.


Hardware refresh of CommServe using an existing DB dump may fail in database upgrade phase with error "Product [CommServ] is not supported.".


Object store/edge drive alerts may not work as expected.


CvMountd may crash during hardware monitoring data collection.


Deleted clients may be listed in version and service pack report.

2273, 2274, 2275

'Managed Disk Space' may get enabled for snap copy during storage policy creation with job based retention


Ability to generate additional diagnostic information during synthetic full jobs.


SharePoint Restore may not complete.
SharePoint Online restore to disk may fail.


SMTP gateway server may not receive email messages from Office 365 cloud when TLS 1.2 option is enabled.

2268, 2269

Content indexing pruning may not finish.


Commserve live sync may replicate a stale database post unplanned failover.

2266, 2267

Support for screen readers and other accessibility software to work correctly for search area in My Data section in Web Console.


Guest file restore may fail if the user selects a client with only file system core package installed in Command Center.

2259, 2260, 2261, 2262, 2263

Virtual server snap backup copy may fail with error "Unknown VMInfo Error".


Tenant admin may not be able to configure an exchange backup in Command center.


After a successful Live Recovery job, the MAC address may differ from the source machine.
Software snapshot is left on VM after a full VM restore.


Chargeback Report may not count backup size of Archive Logs.

2255, 2256

VVOL snap backups not quiesing guest file system for vm


Enhancement to automatically start space reclamation jobs on mount paths that do not support sparse files when free space falls below 50%.

2252, 2254

Application size and last backup time values in command center under file system Servers may be shown incorrectly.

2249, 2250

HyperScale hardware monitoring report may show wrong status for network interface.


1-touch restore may attempt to restore unmapped volumes.
1-touch restore may assign incorrect drive letters to restored volumes.
Incorrect DNS and WINS IP entries might get assigned to network interfaces post 1-touch restore
On first boot post 1-touch restore, volumes selected for the restore may be left with "oneTouch_drive.cvf" files on them at the root level


Recovery Point creation from backup copy may fail for App-Aware IntelliSnap on SQL Sever.


Hide Included from Hotfix Pack 11 (May 02, 2019)

Issue Hotfix

Automatic client groups with owner set as AD user group may incorrectly disassociate valid clients.

2244, 2245

Offline content indexing schedule may not save the selected mediaagent.


Xen virtual machine backups may fail.


Exchange CI job for user mail box and journal mail box may fail.


SAML app to manage different company users

2236, 2239, 2241, 2242, 2243

Unable to set a destination host when creating replication group in Command center.


Admin console: When user creates a target from storage target and tries to navigate to the target details page, in the navigation replication is shown instead of storage.


Quota is not enforced for VM provisioning system.

2233, 2235

Folder size may be wrong when performing browse of file system data.


Storage accelerator package is installed as laptop


User Centric Activation is failing

2229, 2230

License capacity consumed by virtual server agent backups may be incorrect.

2226, 2227

WebConsole users may not receive search results.


When user does "View Auxiliary Copy Jobs" at storage policy level, the "Storage Policy/Copy Name" column will show value "N/A" instead of correct names.


AWS intellisnap Live browse of linux file system may fail with error 'Browse failed due to error while mounting virtual machine: Unrecognized error [54].' (Incorrect availability zone)


application aware workflow job might encounter error when updating the status when the client has large number of Instances associated

2223, 2224

Command line service on Commserve may may terminate unexpectedly.


Unable to pick a credential during storage pool creation from AdminConsole


Unattended installation of Linux clients may not honor the "overrideClientInfo" option.


Enhancement to allow modification of job restart settings for Site Replication jobs


Storage Policy Report may fail to generate with some copies are associated with custom calendar.

2216, 2217

Backup Citrix Xen mobile server VMs may fail.


After Live Sync Planned Failover, Failback may fail with status as "Needs Sync"


User needs to manually type password to login into Commcell console App.


Download of file version from Edge drive may download the incorrect file.


Backup jobs may fail with error "Received a PL_FS_SIGNATURE when none was expected".

2209, 2210, 2211

Browse and restore using a secondary index cache server may fail.


Backup performance to HPE StoreOnce Catalyst may be slow.


The TempDB may become large.

2206, 2207

MySql backup may lock tables causing transaction failure.


Virtual machines after a synthetic full backup may show incorrect status with zero KB backup size

2202, 2203

Storage spaces live browse may fail.


Restore VM is connecting to standard switch if the network name is same as the intended standard switch


Amazon RDS restore job may be marked as failed even though the restore from snapshot is successful.


Registration with CS fails with HS3300 CS VM


Backup of vCloud 9.1 virtual machines may fail.


HyperScale appliance advanced network configuration may error out while configuring bond when IP is already assigned to a bond.


VM Groups page on command center may not load.

2195, 2196, 2197

The user emailId is not updated after registration if CommVaultId linking is successful.


Hide Included from Hotfix Pack 10 (Apr 25, 2019)

Issue Hotfix

Download Center may not show all the registered packages.


Tenant Admins and Tenant users are not able to see Exchange solution on Command Center

2186, 2188, 2190

Few objects may be missed from IBM i backup
Backup job of Library file system may fail when a library gets deleted during scan.
CVD process may stop intermittently on IBM i client


HyperScale drive status many not be correct in Command center.


Commcell console may show control characters like '\n' instead of an empty line in some translations
Commcell console may show some strings in English that were translated in previous service packs
Fixed incorrect translation in Command Center

2181, 2182

"Size of Stored Data" on tapes may show as 0 bytes

2183, 2184

3PAR IntelliSnap operation may fail in UNIX hosts with the following error - "Failed to get array info. Please enter array info from Array Management. : [3PAR-TP_prepareDevices[Local]: The device /dev/sdg does not belong to 3PAR array. Vendor of the device is - and product line"


HyperScale node may not boot in new kernel after upgrading OS
HyperScale volume size may not display correctly after upgrading the nodes.
HyperScale node upgrade failure may be falsely reported as success.


HyperScale factory reset may hang while detaching peer nodes.


Job Manager service on Commserver may crash when running Virtual Server backup for a VM that has a high number of disks.


Informix backup of a V9 client may fail with V11 CS setup.


Schedule policy screen may not sort or find client names properly.


Error message "XML error: Please refer to logs for more details" may be reported when trying to view backupset/subclient details in Commcell console.

2174, 2175

DDB may hang when the MediaAgent services are stopped.


Ability to show original attachments in IMAP client.


Hide job start feature.


Analytics page is blank in IE10/11.


Search for file names in virtual machines hosted by HyperV may not yield any results.


SAP HANA snap backup on Azure client may fail.


Drive browse page might load slowly if there are lot of activities under current folder.


Scheduled IntelliSnap backups may not run the catalog phase.

2164, 2165

VMware Backup Failed using TrueUp: Could not read data from the virtual disk


Backup of virtual machines using SMB on Nutanix file server may fail with error VSS_E_UNSUPPORTED_CONTEXT


Add remote client may fail.

2160, 2161

File system browse may fail in the GRC commcell after client migration.

2158, 2159

O365 user based licenses may count users multiple times

2153, 2154, 2156, 2157

Changes to handle usernames containing "\x".

2152, 2155

DDB stores may get marked corrupted after move

2147, 2150, 2151

Cannot create new sub-client with content from sub-client deleted via Command Center.
Unable to edit sharepoint service account from admin console when the account info is not set

2143, 2149

Full VM snap restores not restoring vm to vm folder


CVC recover will restrict the operations only to the installed client.

2141, 2145

FS live Sync is shown in Command Center and Java Console

2140, 2148

Number of laptops in the plan dashboard in Command center may be incorrect.

2144, 2146

3dfs backup fails


NetApp NDMP incremental backup jobs may complete with partial-success when backing up from a snapmirror copy.


Block Level restore may cause the client to reboot.


Hide Included from Hotfix Pack 9 (Apr 18, 2019)

Issue Hotfix

Content-indexing may show duplicate items when backing up file shares.


Unable to add user to company dashboard in Cloud.commvault.com.

2132, 2133, 2134, 2136, 2137

Support for backup to Amazon Deep archive


Creation of OCUM storage policy using GDSP may not associate the mediaagent and library to the snap copy..


Service Pack upgrade may not populate regions and zones information.

2128, 2129

HyperScale nodes post upgrade may not come up after reboot if bonding is enabled


File recalls may be slow.


CIFS shares mounted on Linux hosts may not be unmountable untill commvault services are stopped


Loading of client properties in Commcell console may show an XML error popup.

2124, 2126

Changing Plan Exchange Mailbox for auto discover associations is removing the association.

2120, 2123, 2127

HyperScale appliance install may fail during Commserve install.
Hyperscale install after commserve initialization may fail due to low memory.


SQL restore job may fail when using a secondary copy.


Get Job REST API may fail when category is passed as Active or Finished.

2117, 2118

Not all jobs are getting synced.

2111, 2112, 2113, 2114

Some Clients/MediaAgents do not show up in "Client Computers" selection list on throttling setup tab.


Fixes for licensing calculations.

2108, 2109

Enhancement to allow deleting of log files older than X days.


SAP user cannot open an archived attachment.

2103, 2104

Select packages while add software is not available


32 bit SQL agent may be deconfigured state and not running any backups.

2100, 2101, 2105, 2106

IBM i disaster recovery may fail.


Admin console may not list synthetic full jobs when viewing backups of a subclient.


Config file backup for Informix may fail.


Block level backup may go to pending state if there is no content to backup.


When copying contents from one Subclient Properties description to another the very last letter in the line is removed and a blank line above the sentence is inserted.


SAP user cannot open an archived attachment.

2091, 2093

Ability to hide location information from user preferences page in web console.

2090, 2098, 2099

Job progress does not get updated in job controller page in admin console


VSA backup may fail with error "Error in creating VM clients or subclients"

2087, 2088

Performance improvements for large CommCells.

2085, 2086

When a client part of proxy group in Via-proxy topology is used as part of another non-proxy topology, the proxy may go into lockdown status and does not allow installation.
Installing via proxies when the proxy is involved in a Smart Topology may results in certificate errors.

2082, 2083, 2084

Extended properties may not load and save properly for clients when display name is different from client name.

2079, 2080, 2081

Download of a file from a Virtual machine backup may fails when using the HyperScale appliance.

2076, 2077, 2078

Unable to change the plan for an mailbox user in command center.

2074, 2075

Windows File System compare for restore of System State may not show service pack level of the source machine.

2072, 2073

Hide Included from Hotfix Pack 7 (Apr 11, 2019)

Issue Hotfix

Webserver cache may be filled up during IMAP sync

2070, 2071

Attachments may not appear in Outlook content store.
Digitally signed email preview is not available


Anomalies being triggered every day for Root Size


Localization for reports


Localization update for AdminConsole, Tab files and Java GUI

2065, 2067

Localization update for WebConsole


Writing data to NFS object store may with no space error.
High water mark for NFS cache may not be honored.
Reboot of NFS object store server may be delayed when CIFS access to NFS object store is enabled.


Running Job Summary query may fail if subclient name with a length larger than 100

2061, 2062

Log lines indicating data loss errors were logged in ArchiveIndex.log when infact there is no data loss.


Metrics reports may not show the latest information when FIPS is enabled on the web server.


Live sync replication job may not trigger when copy precedence is specified.

2058, 2060

Cannot save backupset without Azure credentials, when they are not needed in restore to disk scenario.


Outlook content store may not show original attachments when the sync is in progress.


NDMP backup pre/post scripts may fail.


Machine may fail to boot after 1-touch restore.
1-touch restores of an MA configured with a locally attached PNP drive may result in the PNP drive losing its drive letter.


Disabled mailboxes may consume Exchange Mailbox license.

2053, 2055

Search by Exchange client name may not work in Command center


SQL cluster clients may not not be listed for restore of SharePoint database.


Clones are being left over on INFINIDAT after VSA Multi-Node Mount Backup Copy job - "Update VolSnapInfo failed".


Google Mail Compliance Search download may not work


PII entity may not be detected in a document if there are multiple occurrences of the same.

2044, 2045

Simple recovery model SharePoint database may be skipped during differential backup.


Exchange live browse restore to PST may fail


File server is not getting associated to a plan from FS Getting Started

2038, 2042

The virtual machine count on company page may be incorrect.

2039, 2041

FS getting started step 2 is marked as complete even if no plans are associated to client


Files may be marked as stubs incorrectly after a file system archiving job.


Large filesystem restore may hang.


Hide Included from Hotfix Pack 6 (Apr 05, 2019)

Issue Hotfix

SharePoint 2016 Database backup may fails with error "Strong name validation failed".


Command center may not load in IE.


Media agent power management option for AWS may not work if the access is restricted to one region.

2032, 2034, 2035

Adminconsole URL launched at the end of installation doesn't work due to incorrect port number


Oracle Cloud Infrastructure restores may not work from command center.

2028, 2029

Client/group level network configuration may go missing when network topology is updated.

2026, 2027

CvMountd service may hang on a Hyper Scale node.


Full virtual machine restore may choose incorrect vCenter.


Export job from review set may fail especially when data is originated from legal hold.

2024, 2025

Searching any value in the identity servers page grid may not provide any search results.
SAML login for domain users may not work intermittently unless web server is restarted or login is tried after worst case 20mins from SAML app creation or web server cache is being refreshed.

2020, 2023

Out of place full virtual machine restore may use incorrect vCenter.


The actions dropdown would not open sometimes in new grids.


Appliance dashboard does not come up as default on HS3300.


The conversion of the nvarchar value overflowed int

2017, 2019

Osc checks fails with error=6 when launching sqlplus process on some Windows setups with Oracle Instance OS User value "/".


High CPU usage during a SharePoint backup may be observed.


Email download may fail


Email search API may fail


Unix install may fail on machines with zero-byte "dd" utility


Subclient properties may show properties for a different subclient.


Client may not be able run backups after a name change operation if there is a one way network tunnel from client to CommServer.


Activities for shared files/folders are not getting displayed in edge


Hyper scale /var may be full with lot of dump files.


Installing updates may fail on HyperScale node


Unable to execute default workflows available in commserve.


Unable to delete storage policy associated to a plan.


Isilon NAS NDMP Backup may be unsuccessful in deleting the BRE context.


Downloading emails from webconsole is failing


Users who don't have view permission on commserv client might not be able to create/edit client groups.


CVD service on media agent may consume a lot of memory.


Sendlogs for a blr pair does not send logs corresponding to the pair


Disabling "Remote WIA Setup" radio button from remote troubleshooting info page.


Full VM restore to Azure may fail with invalid argument error.
Backup may fail for Azure VMs that have multiple disks that are 4TB or larger.


Export job from review set may fail especially when data is originated from legal hold.

2005, 2006

Key to disable synthetic full job without a new incremental backup job running


Clean up tile is not shown on health report.
Details on Disk pruning tile doesn't show correct data.
DDB backup tile doesn't show data.
Summary for CVRMS dashboard doesn't match with the health report.

1990, 1991

Incremental jobs may be converted to full after a secondary copy is promoted to primary if there are incremental jobs with no backed up data in the latest cycle.


Splunk package should not be available for installation

1987, 1988

Web console may load slow.


AWS backup may fail intermittently.


Admin console page may load a page continuously.


Ability to show original attachments in IMAP client.

1985, 1986

IntelliSnap backup job using IBM SVC engine may fail to create a snap due to a VSS timeout when consistency group configuration is enabled.


Unable to associate a plan to a new virtual client from the command center.


Nutanix AHV Job fails with an error ''Failed to refresh service provider".


Capacity license usage of Virtual Server Agent may be higher than usual.


Hide Included from Hotfix Pack 4 (Mar 29, 2019)

Issue Hotfix

Linux 1-Touch backup may change the permission of syslib during backup.


More data may be transferred over the network when the source and destination copies have different dedup block sizes.

1975, 1976

Content store outlook addin may not show encrypted or digitally signed email attachments correctly.


Not able to add server when there's no plan selected.


Service pack install may fail.

1972, 1973

SQL transaction log backups may be converted to full.

1969, 1970

CommServ Live Sync may not sync all the databases.

1967, 1968

Health Report: Version and service pack tile may show as critical even after installing the latest hot fix pack.

1964, 1965, 1966

Exchange mailbox user listing in command center may be slow.


Service account deletion may cause Exchange backups to fail


Getting nfs object status from GUI always fails.


Mailboxes which are deleted from Exchange may not be allowed to modify retention policy.

1959, 1960

Restart of Commvault NFS service may force all the NFS clients to remount the share.


VMware VSA Linux VM restores may fail to boot due to the disks having the wrong boot order in BIOS


Live sync direct may fail for vvol virtual machines.
Cross vcenter restore may fail for vvol virtual machines.


Install Updates job may be stuck in waiting state.


AWS S3 Cloud library may fail to connect using IAM role on EC2 MediaAgent.


The Nutnaix NFS backup job fails during backup phase while mounting the share


Incremental jobs intermittently seem to be backing up files that are backed up earlier


CS VM Initialization fails if CS software is installed on another drive apart from E:


Form field under toggle accordion select had scroll , when it has select
Add company didn't load custom domain and save its info
Virtualization tab showed up when vm group association at add server group modal is selected.
Fix FS servers filtering issue
Plan type column was not shown in edit plans grid in company details page.
Backup now action is not working in subclient configuration page
Discover Instances action is missing in Oracle agent details page


VSA SAN mode backup copy may fail when using a Tegile array.


Backup status of clients in Web console my data page may not be accurate.


cross region restore job fails with Key does not exist failure


OpenStack : Content browse and backups may not work in multi-region environment.


Pruning may fail on dedupe stores on which defragmentation was run.


Folder permissions in Edge drive may not be set properly.


Disk, Cloud and Tape Library Growth in Health reports show Current Month Change and Previous Month Change as N/A.
Client Details report may fail with converting data type error.
Index Cache Space Utilization and DDB Disk Space Utilization in Health report are not showing correct date to be full.
Metrics query 39 were failing with arithmetic overflow errors.

1942, 1943, 1944

Index cache space may have stale index files.


slow functionality and high memory
Is username contains a single quote, the adminconsole page won't load
Plan details don't load


Enable Mark And Sweep feature by default

1937, 1938

Backups of VMs on FusionStorage may fail.


CommServe event manager process may terminate unexpectedly when an AD user tries to login using Two-factor authentication.


Contents on mount path may show jobs with backup time listed as 12/31/1969.

1933, 1934

Push installation of client names with Unicode characters may fail.


Erroneous "No recent DDB backup" alert may be sent for DDB subclients that are completing backups successfully.

1930, 1932

Added support for AliCloud Storage Tiers: Standard, IA, and Archive.
Added support for AWS S3 Glacier Deep Archive.
Dedupe restore may fail for Alicoud cloud library.
Bulk-delete request may fail for OpenStack cloud library.

1928, 1929

Virtual Machine may not boot after a succesful restore.


VM life cycle policy expiration is stuck in deleting few VMs.


Save appliance platform type information in the commserv database


Total backup size under FS Backupset and Subclient Details page in Admin Console shows invalid backup size

1923, 1925

End user / Compliance search on Mailbox Index / Journal Index may fail if view is set to Files/Emails (default view)


One Drive backup may skip files during backup when OneNote is enabled


Memory configuration for workflow engine is not maintained after service pack installation


Database backups may fail if client is at an older service pack version


Identity Server addition may fail when the AD account used for authentication contains a "$" symbol in the password.


The analytics report for NAS CIFS shares does not contain information on filtered items.


Log average time for various operations on MediaAgent to troubleshoot backup slowness.


CvMountD service on Mediaagent may crash during AWS snapshot copy job.


Push installs of windows client may fail.


Stubbing of files may be skipped if only FS advanced package is installed.


Synthetic full job may take a long time to complete when data sets are large and many incremental jobs are involved.


Appmanmager node service may not start


Review Deleted Files alert might get triggered on laptop clients.

1909, 1910

Jobs on spool copy may not age after aux copy or backup copy operation

1907, 1908

VMware backup may fail for VMs on an NFSv4 Datastore.


The Active jobs page had performance issues when receiving frequent updates.
The column filtered icon would not display on some grids.
The searchbar would not work on some grids.


Oracle VM VSA backups fail for VMs using old disk format hd<x>


SLA report is not working with Nothing to Backup feature.
SLA report may show 'No Schedule' incorrectly.

1902, 1904

If webconsole timesout even when adminconsole session is active, the user will be logged out.

1900, 1903

Linux 1-Touch restore may fail to map disks correctly for SLES 12.x machines with multi path disks
Linux 1-Touch detection of response file from USB may fail.


Hide Included from Hotfix Pack 2 (Mar 21, 2019)

Issue Hotfix

Command Center dashboard shows incorrect service pack soon after upgrade.


Multiple DDB reconstruction jobs may be launched incorrectly.

1895, 1896, 1897

Backup library pruning may be slow.

1893, 1894

Hyper Scale appliance configuration install may not be restart able.


Cloud users may not able to access Profile dashboard on cloud.commvault.com.
Users may not able to view users who have access to commcell on cloud.commvault.com.

1888, 1890, 1891, 1892

Command center may load slowly.


Subclient policies properties screen may load very slow


Network mount path of magnetic library may be incorrectly marked offline.


NDMP Intellisnap mount from secondary snapshot may fail if the array host name doesn't resolve to its management interface.


Content indexing pruning may fail.


Reconstruction job may fail on compacted Deduplication database.

1881, 1882

File Level browse of virtual machine in Command center may not work.

1879, 1880

Commserve LiveSync setup may fail.

1876, 1877, 1878

Move mount path may incorrectly mark the other mount paths as disabled.

1874, 1875

Fix for failure during Edge Synthfull job while Datacube service is restarted in the middle


On Server Plan Details user would not be able to disable backup copy for snapshot options.

1870, 1871, 1872, 1873

Edge Monitor enhancement to clarify the difference between authorization code for installs and pin for two-factor authentication.


Hyper Scale setup may fail in password less ssh configuration.


[Enhancement] Supporting Email Preview with Original Attachment format support
Duplicate items may show up in the folder, if the ContentStore Email Viewer is in Lite Mode. ContentStore Email viewer may cause Outlook to hang
ContentStore: User unable to get authenticated when HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled is set to 1


MAC Laptop prescan may not trigger a backup when certain contents are used


Webconsole may be unresponsive and need refresh after login.
Metrics upload files is failing.


Linux 1-Touch restore may fail to install Grub2 bootloader when used with multipath disks and /boot on XFS partition.
Linux 1-Touch restore may fail to install bootloader for UEFI machines.


Backup Date is not set for files with extended characters in their names.


SQL restore schedule may not save the "Drop Connections" option.


Orphan blocks may not get pruned even when we run Data Verification job with Space Reclamation option selected.

1860, 1861, 1863

Admin Console VM Group Information Graphs page may not display correctly in Polish language.


DDB Reconstruction after compaction of secondary files may fail.


Hide Included from Hotfix Pack 1 (Mar 15, 2019)

Issue Hotfix

Getting csrf mismatch (400 errors) on drive.


Error when adding storage pool from storage pool details page.


File system restores might be slow


Red Hat Open Shift behind regkey

1851, 1852

Metrics query 240 for client details is failing when ''Client Geo Location'' attribute contains single quote in address.
Metrics query 129 for Peak Capacity Usage Growth report is failing with error "Cannot insert the value NULL into column 'AppSizeMB', table 'CVCloud.dbo.cf_SurveyAgentSize'".
Tape Library Growth report is incorrectly showing "No Data Available".
Metrics query 64, 129 and 141 are failing with [Invalid column name 'allAppSize'] error in v10 CommCells.

1848, 1849, 1850

Commcells listing page on cloud taking long time to load.

1846, 1847

Exchange mailbox & exchange mailbox classic column names may display wrongly in License summary Report.


Unicode client names dont show up correctly in job details page.

1843, 1845

/var may fill up and services on Hyperscale appliance may not start.


PDF export of SLA report is not working.


Restored emails which are restored from both Compliance Search (msg) and Outlook (xml with new feature) may have incorrect format

1840, 1841

HyperScale installation may hang when hosted engine deployment on remote node fails
Cvavahi still accepts bonding mode argument for set_blkid command


1-touch client recovery via a firewall may fail.


Made changes to fix sql errors in a setup where one or more clients have hotfix pack installed

1836, 1837

Remove unsupported restore destinations like cinder volumes in full VM restores for Openstack on Command Center.


1 touch restore with network configuration may fail


Enable backup will not work in subclient list. Plan is not listed in subclient tab.

1833, 1834

Nutanix File Scan crashing


Data aging job may complete with errors .

1827, 1829, 1830

Full VM restore from snap may result in a VM that is not bootable.


Vcenter association screen for vcloud during creation has dropdown and vcenter list.

1825, 1828

The restore job will fail if the user browses for Network and submits the job


Jobmanager scale fixes for VSA V2 jobs.


Restore speeds are noticeably slower than previous service packs.


In AdminConsole, while configuring replication group VMW to AWS, guest credentials option is not visible


email recalls using quick look preview generation may fail.


High CPU usage while getting count of failed jobs.

1819, 1820, 1824

[Enhancement] Supporting Email Preview with Original Attachment format support


Third party migration workflow may not fail on errors.


AG instance can be put as live sync schedule destination. But those schedule actually are invalid ones (schedule job will fail).


Some columns of the web job summary report details table are not giving the correct data.


CSV based metrics collection reports error "Failed to launch sql command for metrics query "


Mongo DB backup job may incorrectly commit a job.


CS registration fails for MA only case using python UI


Openshift VSA fixes for compilation warnings


GPFS Backup may fail when GPFS snapshot is enabled


Exchange online backup job may not complete


User might see broken breadcrumbs while browsing a VM for restore
User would see incorrect action string for file indexing on vm groups list


Disks are not listed under a node in admin console


Move DDB jobs may not complete during horizontal expansion


Remove insecure SSH ciphers reported in Nessus scan.


Network configuration through setupsds failed


Upgrade of OS on HyperScale nodes may fail.


Edge Monitor app shortcut may be created by default even though the option was deselected in install.


GlusterFS backup may fail


Report schedules are failing in load balanced configuration.

1793, 1810

Snapshots may not be deleted during a prune operation.


Push install job may fail at the client group level.

1797, 1798

Oracle VM VSA AppAware backups might fail to backup the application.


SAP HANA snap backups using Azure engine fails to fetch transient metadata in engine layer.