V11 Service Pack 10
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Request an Upgrade

For a successful upgrade of your CommCell environment, you must perform the request an upgrade operation. During this operation, we run preupgrade checks on your CommServe database and report issues that must be fixed prior to the upgrade.

When the CommServe database passes all preupgrade checks, an authorization code is applied to the database to approve the upgrade. You cannot upgrade the CommServe without the authorization code.

To get started, select your current Commvault version:

Important: Request an upgrade at least two weeks before the planned upgrade date to resolve issues that could be found by the preupgrade checks.

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For V10 Users

Preferred Method: Use the Request for Upgrade option on the Cloud Services website

(This method requires that your CommServe computer is registered with the Cloud Services website.)

When you submit the request, we automatically upload your CommServe database to run the preupgrade checks and report errors that might occur during the upgrade.

Alternative Methods

If you do not want to register your CommServe computer, you can try one of the following methods to request an upgrade:

  • Alternative 1: Submit a form through the Cloud Services website

    You can submit an upgrade request form, along with the CommServe database, through the Cloud Services website. If your CommServe computer is in a lock down environment with no Internet access, you can copy the database to a computer with Internet connectivity to submit the request for upgrade.

  • Alternative 2: Test the upgrade by using the Database Upgrade tool

    If your business does not allow you to submit the CommServe database due to strict security policies, you can use the Database Upgrade tool to test the CommServe upgrade to detect possible issues during the upgrade process.

Note: If none of the alternative methods works for you, contact Customer Support for assistance.

For V9 Users

Preferred Method: Submit a form through the Cloud Services website

You can submit an upgrade request form, along with the CommServe database, through the Cloud Services website. If your CommServe computer is in a lock down environment with no Internet access, you can copy the database to a computer with Internet connectivity to submit the request for upgrade.

Alternative Method: Test the upgrade by using the Database Upgrade tool

If you have issues submitting the request through the cloud, you can use the Database Upgrade tool to test the CommServe upgrade to detect possible issues during the upgrade process.

This method is useful if your business does not allow you to submit the CommServe database due to strict security policies.

Note: If none of the alternative methods works for you, contact Customer Support for assistance.