V11 Service Pack 10

Release Notes - Known Issues in Version 11

Whether you are installing this software for the first time, or upgrading from a previous version, please note these important considerations. To view known issues for each service pack, see the list of service pack release notes linked from Available Service Packs in Version 11.

If you are upgrading from a previous release or service pack, also review the following pages:
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Java 9

Commvault software currently does not support Java 9. The system requirements pages contain information about supported Java versions. For example, to see the Java version supported for the CommServe server, see System Requirements - CommServe Server.

Mac OS X v10.11.x Upgrade

The operating system version is not updated in the CommCell Console to Darwin 15.0.0 or Darwin 15.1.0.

Media Management

SAN Data Server

Note the following limitations for iSCSI SAN Data Servers:

  • Non-deduplicated backups are not supported.
  • Multipathing is not supported.
  • A maximum of 100 data streams can be used simultaneously.
  • If the SAN Data Server is restarted, Commvault Services must be restarted on the MediaAgent, and the iSCSI disks must be rediscovered on Windows MediaAgents.
  • In some cases of failure, the Job Pending Reasons (JPR) are inconsistent.

Data Management

File System Quota and End-User Delete not Supported for New Clients

The File System Quota and File System End-User Delete features are supported in V11 only for client computers upgraded from V10. New client computers added in V11 do not support the File System Quota feature or the End-User Delete feature. We anticipate providing this support in a future service pack.

Backup Agents

Disk Mapping Currently Not Available for Linux 1-Touch Recovery on Dissimilar Systems

Disk mapping is currently not available for Linux 1-Touch recovery on dissimilar systems and will be available in a future service pack.

As a workaround, to enable disk mapping, run the following command on the machine being backed up, followed by an incremental backup:

touch /tmp/legacy1Touch

Salesforce Restore Jobs Are Marked as Completed with Errors When Objects Are Skipped Because of Salesforce Restrictions

When you perform a restore that contains objects that cannot be restored because of Salesforce restrictions, the restore job gets marked as Completed with Errors. Also, even if the object is restorable, some types of the object records are not restorable, the restore job will be marked as CWE.

Salesforce Dependent Object Restores Do Not Automatically Restore Files (base64 content)

When you perform a Salesforce dependent object restore, the software does not automatically restore the base64 content files, for example Attachments..

You must select the file objects in the File view on the Browse page.

Salesforce Restores of Backups That Contain Rich Text Fields May Not Be Accurately Restored to the Salesforce Cloud

The software backs up the Salesforce custom and standard objects that contain rich text field such as images and hyperlinks. When you perform a restore to the Salesforce cloud, the rich text fields may not be able to be accurately restored.

Archiving Agents

Requirements for OnePass for NAS, OnePass for Windows, and File Share Archiver Client

Windows XP 32-bit version or earlier is not supported for OnePass and File Share Archiver clients. Your computer must be Windows XP 64-bit or later to perform archive and recall operations.


Reboot Required after Upgrade for Virtual Server Agent (Service Pack 4 or Later)

The upgrade to v11 Service Pack 4 or later includes .NET framework 4.5 (for Windows machines) and the latest VDDK driver (for VMware). You must reboot machines where the Virtual Server Agent is installed after these components are installed.