Drive Operations - Troubleshooting
Drive Requires Cleaning
- To clean the drive automatically, enable the Enable Auto-Cleaning option as described in Enable or Disable Automatic Drive Cleaning.
- If you want to initiate the drive cleaning operation manually, use one of the following methods:
Drive is Marked Offline
This might occur for either of the following reasons: (Verify the drive Offline Reason as described in View the Drive Offline Reason.)
The drive might be marked Offline by the user. The Offline Reason for the drive displays the following message:
No errors detected
Bring the drive online as described in Enable or Disable a Drive.
The drive might fail to initiate. The Offline Reason for the drive displays the following message:
Initialization in progress. Recovering drive state. Please wait
Wait a few minutes. The drive will be marked Online once the initialization process completes.
The drive might be marked as broken. The Offline Reason for the drive displays the following message:
Repeated errors during mounts and unmounts have now exceeded a threshold. The drive has been marked as broken. Please check your hardware, firmware versions as well as cables/terminators/bent pins. Then mark the drive as fixed by right clicking on the drive
Detect and fix the hardware issues. Once the hardware is fixed, mark the drive as fixed as described in Mark a Drive as Fixed.
Media might be stuck in the drive. The Offline Reason for the drive displays the following message:
There is a media stuck in the drive. An automatic recovery will be attempted. For manual recovery please try following steps. Reset the drive from right click options and wait few minutes for it to become online. If it doesn't become online then attempt to reset the entire library. If both fail, then inspect the drive for any hardware or firmware malfunction. Also verify your cables/terminators/bent pins.
Follow the steps described in Media is stuck in a drive.
Drive might require cleaning. The Offline Reason for the drive displays the following message:
Drive indicates that cleaning is required. For a regular library ensure that you have cleaning tapes in the cleaning pool of the library. Then right click on the drive and choose clean option. For standalone, insert the cleaning tape into the drive manually and wait for it to unload after cleaning is completed. Then right click on the drive to mark it as cleaned.
Follow the steps described in Drive requires cleaning.
MediaAgent might be Offline or unreachable. The Offline Reason for the drive displays the following message:
Cannot communicate with Commvault Media Mount Manager Service. Please ensure that: The MediaAgent is reachable from CommServe. All MediaAgent services are running.
Ensure that the MediaAgent is Online. Check and verify that the Commvault Media Mount Manager is running. Check the communication between the MediaAgent and CommServe.
Media Is Stuck in a Drive
To recover stuck media automatically, enable the Enable stuck tape recovery option as described in Enable or Disable Stuck Media Recovery.
If the stuck media fails to recover automatically, use the following options:
- Unload the drive as described in Unload a Drive.
- If the unload does not recover the stuck media, reset the drive as described in Reset a Drive.
- If the reset drive does not recover the stuck media, reset the library as described in Reset a Library.
- If all the above actions does not recover the stuck media, open the library door and manually remove the stuck media. Refer to the library manufacturer's documentation for information on recovering stuck media.
Last modified: 3/1/2018 8:22:48 PM