Registering an Offline CommServe Computer on the Cloud Services Portal

If you have a CommServe computer that cannot connect to the Internet, then you can register the CommServe computer on the Cloud Services Portal.

During this process, you will create a cloud user account and associate the CommServe computer with the new cloud user account.

About This Task

  • You can register only v10 or v11 CommServe computers through the Cloud Services website using this method. You cannot register v9 CommServe computers through the Cloud Services website.
  • Registration is mandatory even if you already have an account with the Maintenance Advantage Web site.
  • The Cloud Services and the Maintenance Advantage Web sites have separate registrations.

Warning: Do not register a Disaster Recovery (DR) CommServe computer with the Cloud Services website. Because the DR CommServe computer shares a CommCell ID with the production CommServe computer, the Cloud Services website perceives the second CommServe registration as a duplicate and the registration fails.


  1. Go to Cloud Services.
  2. Click Register.
  3. Complete the registration form by entering your information in the correct boxes.
  4. Under CommCell Product Info, enter the identifying information for the CommServe computer:
    • CommCell ID (in HEX)
    • CommCell IP
    • Registration Code
    • Serial Number

    To find any of this information, see Viewing and Copying CommCell Product Information.

  5. Under Please solve the following Math problem, enter the appropriate number, and then click Register.

    Your CommServe computer is registered, and a confirmation email is sent with your Commvault ID details. If you do not receive a confirmation email within a reasonable period, send an email, including the CommServe ID for the CommServe computer that you are trying to register, to CloudServices@commvault.com.

Last modified: 8/2/2019 6:32:57 PM