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Chatting for Help on Cloud Services

Contact our engineers using a chat service for help with any issues.

Procedure

  1. Log on to the Cloud Services website.
  2. At the top of the page, click Help > Chat for Help.

    The Chat is Online page appears.

  3. Under What do you want to chat with us about?, select an option from the list.
  4. In the Type your question below box, explain your issue in 1000 characters or less.
  5. In the Answer box, type the answer for the math problem displayed, and then click Start Chatting.

    The Customer Chat page appears in a new tab.

  6. In the Add a response box type your messages to the engineer, and then click Send.

    Both the engineer's messages and your messages appear above.

  7. To close the chat session, click End Chat.

    A thank you message appears.

  8. Under How was your issue resolved?, select an answer from the list.
  9. If you want to receive a transcript of the chat, select Email me a copy of the chat transcript.
  10. Click End Chat.

    The web browser tab closes.

Last modified: 12/13/2017 7:08:32 PM