Loading...

Creating a Laptop Backup Installation Package for Windows or Macintosh

Applies To: Windows and Macintosh

From the Cloud Services website, you can generate proxy and laptop backup installation packages for laptop computers.

Before You Begin

Obtain a user account for the Cloud Services website. See Getting Access to the Cloud Services Website.

Procedure

  1. Access the Custom Install Package Creation form on the Cloud Services website using one of the following methods:
    • Log on to the Cloud Services website and open the Custom Install Package Creation form on the Forms page.

      For instructions on obtaining a user account for the Cloud Services site, see Getting Access to the Cloud Services Website.

    • If you installed the Commvault Edge Server Package on your computer, from the Getting Started pane in the CommCell Console, click Generate Package.
  2. On the first page, click OK.
  3. On the Profile Information page, in the Select a Profile box, click Create New Profile, and then click Next.

    To choose an existing profile, click the profile name, and then click Next. To edit the profile, click Edit.

  4. On the CS Information page, do either of the following:
    • In the Select a previously used CS Client Name box, select the name of the CommServe computer that you used earlier from the list to create the laptop package.
    • In the Or enter a new CS Client Name box, enter the name of the CommServe computer. The name that you enter is case-sensitive and must match the CommServe name in the CommCell Console.
  5. Click Next.
  6. On the form, fill in the following information:
    • In the CS Client Name (case sensitive) box, verify that you have the same name that you entered in the Or enter a new CS Client Name box.
    • In the CS Hostname box, enter the host name of the CommServe. You can also use an IP address instead of the host name.
    • Optional: The proxy computer communicates with laptops that are outside the network. If you are using a proxy, select the Use Proxy check box to create a proxy package.
    • In the Service Pack box, select the service pack version that you will use to create the package.
    • Choose one of the following options:
      • Do not require any end user interaction: Select this option if you want the end-users to install the laptop package directly without the necessity of selecting more options. You can also select this option if you want to install the package using a third-party software.
      • Require end users to enter their credentials during installation: Select this option if you want to display the user authentication prompt during the package installation.  If you plan to configure clients to register with the CommServe computer automatically, do not select this check box because you will need to specify the user authentication credentials later in the package creation.
      • Do not require any end user interaction and follow multiple CommCell routing rules: Select this option if you have more than one CommServe computer running in your CommCell environment and you want to configure clients to register with their respective CommServe computer automatically without the necessity of selecting more options.
  7. Click Next.
  8. Optional: If you selected the Use Proxy check box, fill in the following information:
    • In the Proxy Client Name (case sensitive) box, enter the name of the proxy computer. The name that you enter must match with the name of the proxy computer in the CommServe.
    • In the Proxy Hostname box, enter the host name of the proxy computer. You can also use an IP address instead of the host name.
    • In the Port Number box, enter the port number. This port will be used for incoming connections to the proxy computer, when a firewall is configured.
    • In the HTTP Proxy Hostname (if required) box, enter the host name of the HTTP proxy server.
    • In the HTTP Proxy Port box, type the port to be used by the HTTP proxy server. By default, the port is 443.
  9. Optional: If you selected the Do not require any end user interaction check box, fill in the following information:
    • In the Username box, enter the user name that the end-user must provide during the silent installation of the package.
    • In the Password box, enter the password that the end-user must provide during the silent installation of the package.

      Notes:

  10. On the summary page, do either of the following:
    • Click Edit Advanced Options and click OK. On the Advanced Options page, fill in the following information:
      1. In the Client Group box, enter the name of the client group under which the laptop client must be added.
      2. In the Windows Subclient Policy box, you can use the default or assign a new subclient policy.
      3. In the Mac Subclient Policy box, you can use the default or assign a new subclient policy.
      4. Optional: Select the Allow users to enter an install directory check box, so that the end-users can create an install directory except for the silent installs. This option is applicable only for Windows laptops.
      5. Optional: Select the Do not create laptop shortcuts or apps check box if you do not want the end-users to use the Edge Monitor tool.
      6. Optional: To install the Commvault  VPN Access software on a Windows x64 client, select the Include VPN Client check box. The software enables the client to use the Commvault  firewall framework to establish a VPN tunnel.
      7. Optional: Select the Configure Laptop Client check box  to configure your desktop computer as a laptop client.
      8. Click Next.
      9. Click OK on the summary screen after verifying the information.
    • Click OK to create the packages.
  11. Verify the confirmation email.

    You will receive an email confirming the package creation request. Subsequently, you will receive another email with links to the following downloadable packages:

    • 32 bit proxy (if the Use Proxy option was selected)
    • 64 bit proxy (if the Use Proxy option was selected)
    • 32 bit Windows
    • 64 bit Windows
    • macOS Pkg

      Notes:

      • The proxy package consists of the File System Core package which can be installed interactively. However, you cannot perform a silent install of the proxy package.
      • You can perform a silent install of the macOS Pkg package. If your Macintosh laptop uses a proxy computer, then the proxy package is Windows-based.
  12. Using the link provided, download the packages.

What to Do Next

Decide how to install the laptop packages:

  • Silent Mode Installation by the Administrator

    You can install the custom package for your end users by using the executable file instead of the installation wizard. The executable file contains the parameters and values that were selected during the custom package creation and is included in the package. Installations in silent mode are also known as unattended installations.

    Applies To: 32 bit Windows, 64 bit Windows, and macOS Pkg

    1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.
    2. Copy the appropriate package to the computer.
    3. At the command line, go to the location where you copied the custom package and do the following:

      Windows Computers

      • Find the WinXX_Client.exe file and run the following command:

        <executable.exe> /s /install /silent

      Macintosh Computers

      • Run the following command:

        sudo installer -pkg <path_to_pkg> -target /

    For a list of installer error codes, see Installer Error Codes.

  • Interactive Installation by End Users

    You can distribute the packages to your end users so that they can install the package on their own computers. For more information, see Distributing the Laptop Backup Installation Package. There are end-user installation procedures available for Windows and Macintosh. For information see Installing Laptop Backup for Windows End Users and Installing Laptop Backup for Macintosh End Users.

Last modified: 12/12/2018 3:52:42 PM