Installing Java With All Updates

As part of configuring security for the Web Console or Compliance Search, you must install Java with all updates.

Where to Perform This Task

  • For Web Console, perform this task on the Web Console computer.
  • For Compliance Search, perform this task on the Compliance Search computer.

Before You Begin

Verify that the minimum supported JRE version is installed. On the command line, type java -version. If the version is lower than the minimum supported version, install the latest version of Java.

Java Runtime Environment (JRE)

The software supports Java 10 (JRE 10.0.2).


  1. Stop the Tomcat services.
  2. Download and install the latest version of Java.
  3. Start the Tomcat services.
  4. If the Tomcat services fail to start, manually point the JVM to the Tomcat services:
    1. Open the command prompt window and navigate to <software installation path>\Apache\bin folder and execute the following command:

      tomcat6w.exe //ES//GxTomcatInstance001

      where Instance001 is the instance installed on the computer.

    2. In the Tomcat services Instance properties dialog box, click the Java tab, and clear the Use default check box.
    3. Type the path to the Java Virtual Machine. For example: C:\Program Files\Java\jreX\bin\server\jvm.dll

    Make sure the path to the bin folder under the JRE installation is part of the PATH environment variable. For example, if Java is installed on C:\Program Files\Java\jreX, make sure the path environment variable is set to C:\Program Files\Java\jreX\bin folder.

What to Do Next

Create a CA-signed certificate for the Tomcat Server.

Last modified: 7/19/2019 8:36:42 PM