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Addressing Over-Capacity Situations in License Administration

The following table describes how the system responds to capacity usage:

Capacity usage

How does the system respond?

At 85%

Event messages are displayed in the CommCell Console Event Viewer window to indicate that you are approaching your licensing limits.

The graph for the capacity license consumption in the Licensing and Registration dialog box changes from green to yellow in order to indicate a warning.

Between 85% and 110%

Event messages continue to be displayed in the CommCell Console Event Viewer window each time a backup job is run.

When the capacity usage reaches 95%, the graph for the capacity license consumption in the Licensing and Registration dialog box changes from yellow to red in order to indicate a warning.

The CommServe database provides you with an additional 10% of capacity to allow your backup jobs to run (by delaying the over-capacity status to 110%).

At 110%

Backup jobs go into waiting state (restore and administration jobs are not affected).

The Licensing and Registration dialog box displays the over-capacity status.

When the capacity usage reaches 110%, you can resume the backup jobs by resetting the capacity usage.

Procedure

  1. From the CommCell Console ribbon, on the Home tab, click Licensing and Registration.
  2. On the Capacity tab of the Licensing and Registration dialog box, do the following:
    1. Click Save to save the report as a file.
    2. Send the file to your software provider so you can receive a new license with an upgraded capacity.
    3. Click Reset to resume the jobs for a grace period of 96 hours.
  3. Click Close.

    If the first 96 hours have passed and the license usage continues to display 110% or more, continue to use the reset operation every 96 hours. The reset operation can be used for a total of 8 times. This gives you 32 days to obtain a new license with an upgraded capacity.

Note: To decrease the capacity usage while you wait for the new license, you can delete the largest backup jobs and run data aging operations. If the capacity usage decreases below 110%, the system resets the over-capacity condition, and all jobs are resumed. The grace period counter also resets to 0, but only if your capacity usage remains below 110% for the next 96 hours.

Last modified: 3/12/2019 6:08:55 PM