SP15 Hotfix Pack 10 (Apr 25, 2019)

Issue Hotfix

Download Center may not show all the registered packages.


Tenant Admins and Tenant users are not able to see Exchange solution on Command Center

2186, 2188, 2190

Few objects may be missed from IBM i backup
Backup job of Library file system may fail when a library gets deleted during scan.
CVD process may stop intermittently on IBM i client


HyperScale drive status many not be correct in Command center.


Commcell console may show control characters like '\n' instead of an empty line in some translations
Commcell console may show some strings in English that were translated in previous service packs
Fixed incorrect translation in Command Center

2181, 2182

"Size of Stored Data" on tapes may show as 0 bytes

2183, 2184

3PAR IntelliSnap operation may fail in UNIX hosts with the following error - "Failed to get array info. Please enter array info from Array Management. : [3PAR-TP_prepareDevices[Local]: The device /dev/sdg does not belong to 3PAR array. Vendor of the device is - and product line"


HyperScale node may not boot in new kernel after upgrading OS
HyperScale volume size may not display correctly after upgrading the nodes.
HyperScale node upgrade failure may be falsely reported as success.


HyperScale factory reset may hang while detaching peer nodes.


Job Manager service on Commserver may crash when running Virtual Server backup for a VM that has a high number of disks.


Informix backup of a V9 client may fail with V11 CS setup.


Schedule policy screen may not sort or find client names properly.


Error message "XML error: Please refer to logs for more details" may be reported when trying to view backupset/subclient details in Commcell console.

2174, 2175

DDB may hang when the MediaAgent services are stopped.


Ability to show original attachments in IMAP client.


Hide job start feature.


Analytics page is blank in IE10/11.


Search for file names in virtual machines hosted by HyperV may not yield any results.


SAP HANA snap backup on Azure client may fail.


Drive browse page might load slowly if there are lot of activities under current folder.


Scheduled IntelliSnap backups may not run the catalog phase.

2164, 2165

VMware Backup Failed using TrueUp: Could not read data from the virtual disk


Backup of virtual machines using SMB on Nutanix file server may fail with error VSS_E_UNSUPPORTED_CONTEXT


Add remote client may fail.

2160, 2161

File system browse may fail in the GRC commcell after client migration.

2158, 2159

O365 user based licenses may count users multiple times

2153, 2154, 2156, 2157

Changes to handle usernames containing "\x".

2152, 2155

DDB stores may get marked corrupted after move

2147, 2150, 2151

Cannot create new sub-client with content from sub-client deleted via Command Center.
Unable to edit sharepoint service account from admin console when the account info is not set

2143, 2149

Full VM snap restores not restoring vm to vm folder


CVC recover will restrict the operations only to the installed client.

2141, 2145

FS live Sync is shown in Command Center and Java Console

2140, 2148

Number of laptops in the plan dashboard in Command center may be incorrect.

2144, 2146

3dfs backup fails


NetApp NDMP incremental backup jobs may complete with partial-success when backing up from a snapmirror copy.


Block Level restore may cause the client to reboot.


Hide Included from Hotfix Pack 9 (Apr 18, 2019)

Issue Hotfix

Content-indexing may show duplicate items when backing up file shares.


Unable to add user to company dashboard in Cloud.commvault.com.

2132, 2133, 2134, 2136, 2137

Support for backup to Amazon Deep archive


Creation of OCUM storage policy using GDSP may not associate the mediaagent and library to the snap copy..


Service Pack upgrade may not populate regions and zones information.

2128, 2129

HyperScale nodes post upgrade may not come up after reboot if bonding is enabled


File recalls may be slow.


CIFS shares mounted on Linux hosts may not be unmountable untill commvault services are stopped


Loading of client properties in Commcell console may show an XML error popup.

2124, 2126

Changing Plan Exchange Mailbox for auto discover associations is removing the association.

2120, 2123, 2127

HyperScale appliance install may fail during Commserve install.
Hyperscale install after commserve initialization may fail due to low memory.


SQL restore job may fail when using a secondary copy.


Get Job REST API may fail when category is passed as Active or Finished.

2117, 2118

Not all jobs are getting synced.

2111, 2112, 2113, 2114

Some Clients/MediaAgents do not show up in "Client Computers" selection list on throttling setup tab.


Fixes for licensing calculations.

2108, 2109

Enhancement to allow deleting of log files older than X days.


SAP user cannot open an archived attachment.

2103, 2104

Select packages while add software is not available


32 bit SQL agent may be deconfigured state and not running any backups.

2100, 2101, 2105, 2106

IBM i disaster recovery may fail.


Admin console may not list synthetic full jobs when viewing backups of a subclient.


Config file backup for Informix may fail.


Block level backup may go to pending state if there is no content to backup.


When copying contents from one Subclient Properties description to another the very last letter in the line is removed and a blank line above the sentence is inserted.


SAP user cannot open an archived attachment.

2091, 2093

Ability to hide location information from user preferences page in web console.

2090, 2098, 2099

Job progress does not get updated in job controller page in admin console


VSA backup may fail with error "Error in creating VM clients or subclients"

2087, 2088

Performance improvements for large CommCells.

2085, 2086

When a client part of proxy group in Via-proxy topology is used as part of another non-proxy topology, the proxy may go into lockdown status and does not allow installation.
Installing via proxies when the proxy is involved in a Smart Topology may results in certificate errors.

2082, 2083, 2084

Extended properties may not load and save properly for clients when display name is different from client name.

2079, 2080, 2081

Download of a file from a Virtual machine backup may fails when using the HyperScale appliance.

2076, 2077, 2078

Unable to change the plan for an mailbox user in command center.

2074, 2075

Windows File System compare for restore of System State may not show service pack level of the source machine.

2072, 2073

Hide Included from Hotfix Pack 7 (Apr 11, 2019)

Issue Hotfix

Webserver cache may be filled up during IMAP sync

2070, 2071

Attachments may not appear in Outlook content store.
Digitally signed email preview is not available


Anomalies being triggered every day for Root Size


Localization for reports


Localization update for AdminConsole, Tab files and Java GUI

2065, 2067

Localization update for WebConsole


Writing data to NFS object store may with no space error.
High water mark for NFS cache may not be honored.
Reboot of NFS object store server may be delayed when CIFS access to NFS object store is enabled.


Running Job Summary query may fail if subclient name with a length larger than 100

2061, 2062

Log lines indicating data loss errors were logged in ArchiveIndex.log when infact there is no data loss.


Metrics reports may not show the latest information when FIPS is enabled on the web server.


Live sync replication job may not trigger when copy precedence is specified.

2058, 2060

Cannot save backupset without Azure credentials, when they are not needed in restore to disk scenario.


Outlook content store may not show original attachments when the sync is in progress.


NDMP backup pre/post scripts may fail.


Machine may fail to boot after 1-touch restore.
1-touch restores of an MA configured with a locally attached PNP drive may result in the PNP drive losing its drive letter.


Disabled mailboxes may consume Exchange Mailbox license.

2053, 2055

Search by Exchange client name may not work in Command center


SQL cluster clients may not not be listed for restore of SharePoint database.


Clones are being left over on INFINIDAT after VSA Multi-Node Mount Backup Copy job - "Update VolSnapInfo failed".


Google Mail Compliance Search download may not work


PII entity may not be detected in a document if there are multiple occurrences of the same.

2044, 2045

Simple recovery model SharePoint database may be skipped during differential backup.


Exchange live browse restore to PST may fail


File server is not getting associated to a plan from FS Getting Started

2038, 2042

The virtual machine count on company page may be incorrect.

2039, 2041

FS getting started step 2 is marked as complete even if no plans are associated to client


Files may be marked as stubs incorrectly after a file system archiving job.


Large filesystem restore may hang.


Hide Included from Hotfix Pack 6 (Apr 05, 2019)

Issue Hotfix

SharePoint 2016 Database backup may fails with error "Strong name validation failed".


Command center may not load in IE.


Media agent power management option for AWS may not work if the access is restricted to one region.

2032, 2034, 2035

Adminconsole URL launched at the end of installation doesn't work due to incorrect port number


Oracle Cloud Infrastructure restores may not work from command center.

2028, 2029

Client/group level network configuration may go missing when network topology is updated.

2026, 2027

CvMountd service may hang on a Hyper Scale node.


Full virtual machine restore may choose incorrect vCenter.


Export job from review set may fail especially when data is originated from legal hold.

2024, 2025

Searching any value in the identity servers page grid may not provide any search results.
SAML login for domain users may not work intermittently unless web server is restarted or login is tried after worst case 20mins from SAML app creation or web server cache is being refreshed.

2020, 2023

Out of place full virtual machine restore may use incorrect vCenter.


The actions dropdown would not open sometimes in new grids.


Appliance dashboard does not come up as default on HS3300.


The conversion of the nvarchar value overflowed int

2017, 2019

Osc checks fails with error=6 when launching sqlplus process on some Windows setups with Oracle Instance OS User value "/".


High CPU usage during a SharePoint backup may be observed.


Email download may fail


Email search API may fail


Unix install may fail on machines with zero-byte "dd" utility


Subclient properties may show properties for a different subclient.


Client may not be able run backups after a name change operation if there is a one way network tunnel from client to CommServer.


Activities for shared files/folders are not getting displayed in edge


Hyper scale /var may be full with lot of dump files.


Installing updates may fail on HyperScale node


Unable to execute default workflows available in commserve.


Unable to delete storage policy associated to a plan.


Isilon NAS NDMP Backup may be unsuccessful in deleting the BRE context.


Downloading emails from webconsole is failing


Users who don't have view permission on commserv client might not be able to create/edit client groups.


CVD service on media agent may consume a lot of memory.


Sendlogs for a blr pair does not send logs corresponding to the pair


Disabling "Remote WIA Setup" radio button from remote troubleshooting info page.


Full VM restore to Azure may fail with invalid argument error.
Backup may fail for Azure VMs that have multiple disks that are 4TB or larger.


Export job from review set may fail especially when data is originated from legal hold.

2005, 2006

Key to disable synthetic full job without a new incremental backup job running


Clean up tile is not shown on health report.
Details on Disk pruning tile doesn't show correct data.
DDB backup tile doesn't show data.
Summary for CVRMS dashboard doesn't match with the health report.

1990, 1991

Incremental jobs may be converted to full after a secondary copy is promoted to primary if there are incremental jobs with no backed up data in the latest cycle.


Splunk package should not be available for installation

1987, 1988

Web console may load slow.


AWS backup may fail intermittently.


Admin console page may load a page continuously.


Ability to show original attachments in IMAP client.

1985, 1986

IntelliSnap backup job using IBM SVC engine may fail to create a snap due to a VSS timeout when consistency group configuration is enabled.


Unable to associate a plan to a new virtual client from the command center.


Nutanix AHV Job fails with an error ''Failed to refresh service provider".


Capacity license usage of Virtual Server Agent may be higher than usual.


Hide Included from Hotfix Pack 4 (Mar 29, 2019)

Issue Hotfix

Linux 1-Touch backup may change the permission of syslib during backup.


More data may be transferred over the network when the source and destination copies have different dedup block sizes.

1975, 1976

Content store outlook addin may not show encrypted or digitally signed email attachments correctly.


Not able to add server when there's no plan selected.


Service pack install may fail.

1972, 1973

SQL transaction log backups may be converted to full.

1969, 1970

CommServ Live Sync may not sync all the databases.

1967, 1968

Health Report: Version and service pack tile may show as critical even after installing the latest hot fix pack.

1964, 1965, 1966

Exchange mailbox user listing in command center may be slow.


Service account deletion may cause Exchange backups to fail


Getting nfs object status from GUI always fails.


Mailboxes which are deleted from Exchange may not be allowed to modify retention policy.

1959, 1960

Restart of Commvault NFS service may force all the NFS clients to remount the share.


VMware VSA Linux VM restores may fail to boot due to the disks having the wrong boot order in BIOS


Live sync direct may fail for vvol virtual machines.
Cross vcenter restore may fail for vvol virtual machines.


Install Updates job may be stuck in waiting state.


AWS S3 Cloud library may fail to connect using IAM role on EC2 MediaAgent.


The Nutnaix NFS backup job fails during backup phase while mounting the share


Incremental jobs intermittently seem to be backing up files that are backed up earlier


CS VM Initialization fails if CS software is installed on another drive apart from E:


Form field under toggle accordion select had scroll , when it has select
Add company didn't load custom domain and save its info
Virtualization tab showed up when vm group association at add server group modal is selected.
Fix FS servers filtering issue
Plan type column was not shown in edit plans grid in company details page.
Backup now action is not working in subclient configuration page
Discover Instances action is missing in Oracle agent details page


VSA SAN mode backup copy may fail when using a Tegile array.


Backup status of clients in Web console my data page may not be accurate.


cross region restore job fails with Key does not exist failure


OpenStack : Content browse and backups may not work in multi-region environment.


Pruning may fail on dedupe stores on which defragmentation was run.


Folder permissions in Edge drive may not be set properly.


Disk, Cloud and Tape Library Growth in Health reports show Current Month Change and Previous Month Change as N/A.
Client Details report may fail with converting data type error.
Index Cache Space Utilization and DDB Disk Space Utilization in Health report are not showing correct date to be full.
Metrics query 39 were failing with arithmetic overflow errors.

1942, 1943, 1944

Index cache space may have stale index files.


slow functionality and high memory
Is username contains a single quote, the adminconsole page won't load
Plan details don't load


Enable Mark And Sweep feature by default

1937, 1938

Backups of VMs on FusionStorage may fail.


CommServe event manager process may terminate unexpectedly when an AD user tries to login using Two-factor authentication.


Contents on mount path may show jobs with backup time listed as 12/31/1969.

1933, 1934

Push installation of client names with Unicode characters may fail.


Erroneous "No recent DDB backup" alert may be sent for DDB subclients that are completing backups successfully.

1930, 1932

Added support for AliCloud Storage Tiers: Standard, IA, and Archive.
Added support for AWS S3 Glacier Deep Archive.
Dedupe restore may fail for Alicoud cloud library.
Bulk-delete request may fail for OpenStack cloud library.

1928, 1929

Virtual Machine may not boot after a succesful restore.


VM life cycle policy expiration is stuck in deleting few VMs.


Save appliance platform type information in the commserv database


Total backup size under FS Backupset and Subclient Details page in Admin Console shows invalid backup size

1923, 1925

End user / Compliance search on Mailbox Index / Journal Index may fail if view is set to Files/Emails (default view)


One Drive backup may skip files during backup when OneNote is enabled


Memory configuration for workflow engine is not maintained after service pack installation


Database backups may fail if client is at an older service pack version


Identity Server addition may fail when the AD account used for authentication contains a "$" symbol in the password.


The analytics report for NAS CIFS shares does not contain information on filtered items.


Log average time for various operations on MediaAgent to troubleshoot backup slowness.


CvMountD service on Mediaagent may crash during AWS snapshot copy job.


Push installs of windows client may fail.


Stubbing of files may be skipped if only FS advanced package is installed.


Synthetic full job may take a long time to complete when data sets are large and many incremental jobs are involved.


Appmanmager node service may not start


Review Deleted Files alert might get triggered on laptop clients.

1909, 1910

Jobs on spool copy may not age after aux copy or backup copy operation

1907, 1908

VMware backup may fail for VMs on an NFSv4 Datastore.


The Active jobs page had performance issues when receiving frequent updates.
The column filtered icon would not display on some grids.
The searchbar would not work on some grids.


Oracle VM VSA backups fail for VMs using old disk format hd<x>


SLA report is not working with Nothing to Backup feature.
SLA report may show 'No Schedule' incorrectly.

1902, 1904

If webconsole timesout even when adminconsole session is active, the user will be logged out.

1900, 1903

Linux 1-Touch restore may fail to map disks correctly for SLES 12.x machines with multi path disks
Linux 1-Touch detection of response file from USB may fail.


Hide Included from Hotfix Pack 2 (Mar 21, 2019)

Issue Hotfix

Command Center dashboard shows incorrect service pack soon after upgrade.


Multiple DDB reconstruction jobs may be launched incorrectly.

1895, 1896, 1897

Backup library pruning may be slow.

1893, 1894

Hyper Scale appliance configuration install may not be restart able.


Cloud users may not able to access Profile dashboard on cloud.commvault.com.
Users may not able to view users who have access to commcell on cloud.commvault.com.

1888, 1890, 1891, 1892

Command center may load slowly.


Subclient policies properties screen may load very slow


Network mount path of magnetic library may be incorrectly marked offline.


NDMP Intellisnap mount from secondary snapshot may fail if the array host name doesn't resolve to its management interface.


Content indexing pruning may fail.


Reconstruction job may fail on compacted Deduplication database.

1881, 1882

File Level browse of virtual machine in Command center may not work.

1879, 1880

Commserve LiveSync setup may fail.

1876, 1877, 1878

Move mount path may incorrectly mark the other mount paths as disabled.

1874, 1875

Fix for failure during Edge Synthfull job while Datacube service is restarted in the middle


On Server Plan Details user would not be able to disable backup copy for snapshot options.

1870, 1871, 1872, 1873

Edge Monitor enhancement to clarify the difference between authorization code for installs and pin for two-factor authentication.


Hyper Scale setup may fail in password less ssh configuration.


[Enhancement] Supporting Email Preview with Original Attachment format support
Duplicate items may show up in the folder, if the ContentStore Email Viewer is in Lite Mode. ContentStore Email viewer may cause Outlook to hang
ContentStore: User unable to get authenticated when HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled is set to 1


MAC Laptop prescan may not trigger a backup when certain contents are used


Webconsole may be unresponsive and need refresh after login.
Metrics upload files is failing.


Linux 1-Touch restore may fail to install Grub2 bootloader when used with multipath disks and /boot on XFS partition.
Linux 1-Touch restore may fail to install bootloader for UEFI machines.


Backup Date is not set for files with extended characters in their names.


SQL restore schedule may not save the "Drop Connections" option.


Orphan blocks may not get pruned even when we run Data Verification job with Space Reclamation option selected.

1860, 1861, 1863

Admin Console VM Group Information Graphs page may not display correctly in Polish language.


DDB Reconstruction after compaction of secondary files may fail.


Hide Included from Hotfix Pack 1 (Mar 15, 2019)

Issue Hotfix

Getting csrf mismatch (400 errors) on drive.


Error when adding storage pool from storage pool details page.


File system restores might be slow


Red Hat Open Shift behind regkey

1851, 1852

Metrics query 240 for client details is failing when ''Client Geo Location'' attribute contains single quote in address.
Metrics query 129 for Peak Capacity Usage Growth report is failing with error "Cannot insert the value NULL into column 'AppSizeMB', table 'CVCloud.dbo.cf_SurveyAgentSize'".
Tape Library Growth report is incorrectly showing "No Data Available".
Metrics query 64, 129 and 141 are failing with [Invalid column name 'allAppSize'] error in v10 CommCells.

1848, 1849, 1850

Commcells listing page on cloud taking long time to load.

1846, 1847

Exchange mailbox & exchange mailbox classic column names may display wrongly in License summary Report.


Unicode client names dont show up correctly in job details page.

1843, 1845

/var may fill up and services on Hyperscale appliance may not start.


PDF export of SLA report is not working.


Restored emails which are restored from both Compliance Search (msg) and Outlook (xml with new feature) may have incorrect format

1840, 1841

HyperScale installation may hang when hosted engine deployment on remote node fails
Cvavahi still accepts bonding mode argument for set_blkid command


1-touch client recovery via a firewall may fail.


Made changes to fix sql errors in a setup where one or more clients have hotfix pack installed

1836, 1837

Remove unsupported restore destinations like cinder volumes in full VM restores for Openstack on Command Center.


1 touch restore with network configuration may fail


Enable backup will not work in subclient list. Plan is not listed in subclient tab.

1833, 1834

Nutanix File Scan crashing


Data aging job may complete with errors .

1827, 1829, 1830

Full VM restore from snap may result in a VM that is not bootable.


Vcenter association screen for vcloud during creation has dropdown and vcenter list.

1825, 1828

The restore job will fail if the user browses for Network and submits the job


Jobmanager scale fixes for VSA V2 jobs.


Restore speeds are noticeably slower than previous service packs.


In AdminConsole, while configuring replication group VMW to AWS, guest credentials option is not visible


email recalls using quick look preview generation may fail.


High CPU usage while getting count of failed jobs.

1819, 1820, 1824

[Enhancement] Supporting Email Preview with Original Attachment format support


Third party migration workflow may not fail on errors.


AG instance can be put as live sync schedule destination. But those schedule actually are invalid ones (schedule job will fail).


Some columns of the web job summary report details table are not giving the correct data.


CSV based metrics collection reports error "Failed to launch sql command for metrics query "


Mongo DB backup job may incorrectly commit a job.


CS registration fails for MA only case using python UI


Openshift VSA fixes for compilation warnings


GPFS Backup may fail when GPFS snapshot is enabled


Exchange online backup job may not complete


User might see broken breadcrumbs while browsing a VM for restore
User would see incorrect action string for file indexing on vm groups list


Disks are not listed under a node in admin console


Move DDB jobs may not complete during horizontal expansion


Remove insecure SSH ciphers reported in Nessus scan.


Network configuration through setupsds failed


Upgrade of OS on HyperScale nodes may fail.


Edge Monitor app shortcut may be created by default even though the option was deselected in install.


GlusterFS backup may fail


Report schedules are failing in load balanced configuration.

1793, 1810

Snapshots may not be deleted during a prune operation.


Push install job may fail at the client group level.

1797, 1798

Oracle VM VSA AppAware backups might fail to backup the application.


SAP HANA snap backups using Azure engine fails to fetch transient metadata in engine layer.