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Deleting Messages in Exchange Mailbox

The delete feature allows end users to delete the archived emails/folders from the Web Console UI. End users must have Delete Data capability to be able to delete the data in Web Console.The delete operation only masks the deleted data from the Web Console UI and the end user cannot view the deleted data unless the Show Deleted items option is enabled in the Web Console. However the admin user will be able to view and restore the emails\folders deleted by the end user in the Command Center by enabling the include deleted items option. The source data remains in the mailbox on the Exchange server and in the Index server. Therefore, you must first delete the data from the source so that it is not backed up again. You must also delete the stubs from the source before running the delete operation so that they are not backed up again.

The following table summarizes what the users can or cannot do in the Command Center and Web Console.

Exchange IDA

Command Center

Web Console

User Mailbox

Admin user can view or delete emails/folders/mailboxes.

 

End user can view or delete emails/folders.

 

Journal Mailbox

Admin user can view or delete emails.

 

End user has no access to Web Console or Command Center.

 

ContentStore Mailbox

Admin user can view or delete emails.

 

End user has no access to Web Console or Command Center.

 

Last modified: 10/15/2019 3:31:31 PM