Installing the CommServe Server

Install the CommServe server by using the installation package that was created from the Download Manager application.

If you want to install the CommServe server in a cluster environment, see Installing Server Packages in a Cluster Environment.

Before You Begin

Before you begin installing the CommServe serve, perform the following steps:


  1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.
  2. Run Setup.exe from the installation package.

    The installation wizard opens.

  3. On the welcome page, select the I Agree check box, and then proceed to the next page.
  4. On the Choose the Installation Type page, click Install packages on this computer, and then proceed to the next page.
  5. On the Select Packages page, select the CommServe check box, and then proceed to the next page.

    Caution: If you are going to use an existing CommServe database, select the same packages that are present in the old CommServe environment, or else the installer will fail.

  6. Follow the instructions in the installation wizard.
  7. If you want to use an existing CommServe database, complete the following steps on the Database Install Option page:
    1. Click Use Existing Database, select the CommServ check box, and then proceed to the next page.

      Note: If you are installing other server packages with the CommServe server, such as the Web Server, and you want to use an existing database, select the check box that corresponds to the database.

    2. On the Database Dump Location page, specify the path to the CommServe database dump file (and to any other database that you selected).

      The dump files are located in your Disaster Recovery (DR) folder, along with other DR backup files.

    3. On the Database Restore Options page, select one of the following options:
      • If you want the client name to be the same as the production CommServe host name instead of the one that is provided during installation, select Rebuild Production Commserve database.
      • If you want to use the client name and the host name provided during installation, select Stage Commserve database.
    4. Continue to follow the installation wizard.
  8. If you need assistance on the Commvault ID page, refer to the following instructions:
    • If you have a Commvault ID, click Use existing account, and then type the email address and password associated with your account.
    • If you do not have a Commvault ID, click Create a new account, and then specify the account details as described in Preinstallation Checklist for the CommServe (refer to the Commvault ID description).
  9. Continue to follow the installation wizard.

Note: To troubleshoot errors that occur before the installation summary page, check the %allusersprofile%\Commvault Systems\Galaxy\LogFiles\Install.log file. If the error occurs after the summary page, then check the installation logs in the software_installation_directory\Log Files folder.

What to Do Next

See Postinstallation Tasks for the CommServe Server.

Last modified: 11/6/2019 9:03:33 PM