Recovery - 1-Touch for Windows

Deployment Configuration Recovery Troubleshooting FAQ

Table of Contents

Prerequisites

Create a Live CD

Similar Disk Restore

Offline Non Interactive Restore

Offline Interactive Restore

Online Restore

Dissimilar Disk Restore

Offline Non Interactive Restore

Offline Interactive Restore

Online Restore

Cross Hardware Similar Disk Restore

Offline Non Interactive Restore

Offline Interactive Restore

Online Restore

Cross Hardware Dissimilar Disk Restore

Offline Non Interactive Restore

Offline Interactive Restore

Online Restore

Additional Options

Accessing the Response File From an UNC Path During an Offline Non-Interactive Restore

Changing the Client Configuration During an Offline Non-Interactive Restore

Using an USB Drive Instead of a Live CD

Cluster Recovery

Configuring WINS and DNS during Interactive Offline Restore

Restore the Teaming Network Adapters

Prerequisites

Create a Live CD

A Live CD will be required to boot the client. You can create a Live CD image using 1-Touch Wizard on 1-Touch server. Before creating a Live CD image, consider the following prerequisites:

Follow the steps given below to create a Live CD:

1. Login to 1-Touch Server.  
2. Click Start | Programs |HDPS | Data Protection Suite | 1-Touch.  
3. Click 1-Touch Boot CD Wizard.
4. Click Next.
5. Select the processor type from the list. The processor type must match with the processor of the computer where you are restoring the client.
6. By default Mass Storage Drivers for Windows 7 WINPE are automatically added to the boot CD. The mass storage drivers are required by the Boot CD to connect to primary mass storage device. Click Next and go to step 8.
  If you want to add any additional drivers to the boot CD, click Add and continue to next step. 
7. Skip this step if you do not want to add any Mass Storage Drivers to the list.
  • Select Mass Storage from the Driver Type list.
  • Browse to the Location where .oem files are stored and select the required file.
  • Select a Processor Type from the list.
  • In the OS Family list, select Windows 7.
  • Click Add.
  • The list of Mass Storage Drivers displays the newly added driver.
  • Select the drivers from the list which you want to add to the boot CD. You can select multiple drivers.
  • Click Next.
8. By default NIC Drivers for Windows 7 WINPE are automatically added to the boot CD. The NIC drivers are required by the ISO to connect with the network. Click Next and go to step 10.
  If you want to add any additional drivers to the list, click Add and continue to next step. 
9. Skip this step if you do not want to add any NIC Drivers.
  • Select Network Adapter from the Driver Type list.
  • Browse to the Location where .inf files are stored and select the required file.
  • Select Driver from the list of available drivers.
  • Select a Processor Type from the list.
  • In the OS Family list, select Windows 7.
  • Click Add.
  • The list of NIC Drivers displays the newly added driver.
  • Select the drivers from the list which you want to add to the boot CD. You can select multiple drivers.
  • Click Next.
10.
  • Enter the location to save the ISO image.
  • Click Done.
11. Create a Live CD using the ISO.  
  1-Touch clients may have different types of operating systems and processors. You must create a Live CD for each type of processor. Ensure that you have all the latest software updates included in the Live CD. Learn more....

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Similar Disk Restore

When you are restoring to a computer which has the same hardware and disk configuration as that of the backed up computer, use one of the following methods to perform the restore:

Offline Non-interactive Restore

Use this method when you do not want to provide the client information during the restore. When you backup the client, the client information is stored as a client configuration.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

1. Create a 1-Touch Live CD.  
2.
  • From the CommCell Console, navigate to <Client>
  • Right-click the <Client> and click All Tasks | 1-Touch Recovery Point
3.
  • Select the most recent client configuration to create a response file.

    A new client configuration is generated when you make any changes in the client network configuration and then perform a full backup.

  • Click Export Config.

 

4.
  • Enter the credentials used to login to CommCell Console.
  • Click OK.
5. Save the response file as onetouchresponse.xml.

By default, the response file is saved in the My documents folder on the computer that is running the CommCell Console.

6. Copy the response file to a USB drive or a removable disk or a network location.  
7. Connect the USB drive or the removable disk to the client that you want recover.

If you want to use a network location to access the response file during the restore, follow the steps given in Accessing the Response File From an UNC Path During a Non-Interactive Restore.

 
8. Use the 1-Touch Live CD to boot the client.  
9.
  • Select the language from the list
  • Click OK.
10. Click OK to start the full system restore.
10.
  • Click OK.
  • Remove the Live CD and restart the computer.

Offline Interactive Restore  

Use this method when you want to specify the client configuration information during the restore.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

1. Create 1-Touch Live CD

Use the 1-Touch Live CD to boot the client.

 
2.
  • Select the language from the list
  • Click OK.
3. Click Next.
4. Click Yes if all disk devices are detected.
5.
  • Enter CommServe Host Name.
  • Enter CommServe IP address.
  • Select the Network Connection from the Connection drop-down combo box.
  • Click Get Clients.
  • Select client Host Name from the list.
  • Click Next.
6.
  • Review network information for CommServe and restored client.
  • Click Next.
7.
  • Enter CommCell User Name.
  • Enter CommCell Password. Enter the credentials that are used to login to CommCell from the client.
  • Click Next.

 

8. Click Next.
9. Click Next.
If you want to exclude any folder or driver from the full system restore, enter the path of the folder or driver and click Add.
10. Click Next.
11. Click Next.
12. Click OK.
The TCP/IP Properties of the client captured during the backup are displayed. If the target computer has different IP, change the TCP/IP Properties or click Use DHCP to use DHCP instead of static IP address.

The full system restore starts.

13.
  • Click OK.
  • Click Finish.
  • Remove the Live CD and restart the computer.

After you click Finish, the computer may reboot one or more times.

Online Restore

Perform the Online Restore to reinstall the operating system on the client. The Windows Distribution Shares and Drivers available on 1-Touch Server are used to reinstall the operating system.

1. Login to 1-Touch Server and create Answer File for the 1-Touch Client.  For more information, go to Creating an Answer File.  
2. Create 1-Touch Live CD.

Use 1-Touch Live CD to boot the client.

 
3.
  • Select the language from the list
  • Click OK.
4. Click Next.
5. Click Yes if all disk devices are detected.
6.
  • Select Online Restore.
  • Enter the Client Name.

    If the client answer file is not created on 1-Touch Server, select Create Client Answer files for 1-Touch Recovery and follow the steps described in Creating an Answer File.

  • Click Next.
7.
  • Enter IP Address of the 1-Touch Server where the client answer file is available.
  • Enter the User name and Password for the 1-Touch Server.
  • Click Next.
8. Click Next.
8. Reboot the computer after the windows installation completes.

During the Windows installation process of a 1-Touch Recovery, the Windows Administrator password is set as 1Touch. Upon completion of the 1-Touch Recovery, the Administrator's original password will be restored from the backup.

After the windows installation completes, the computer may reboot one or more times.

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Dissimilar Disk Restore

Perform a Dissimilar Disk Restore, when the computer where you are restoring, satisfies the following criteria:

Use one of the following methods to perform the restore.

Offline Non Interactive Restore

Use this method when you do not want to provide the client information during the restore. When you backup the client, the client information is stored as a client configuration.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

1. Create a 1-Touch Live CD.  
2.
  • From the CommCell Console, navigate to <Client>
  • Right-click the <Client> and click All Tasks | 1-Touch Recovery Point
3.
  • Select the most recent client configuration to create a response file.

    A new client configuration is generated when you make any changes in the client network configuration and then perform a full backup.

  • Click Export Config.

 

4.
  • Enter the credentials used to login to CommCell Console.
  • Click OK.
5. Save the response file as onetouchresponse.xml.

By default, the response file is saved in the My documents folder on the computer that is running the CommCell Console.

6. Copy the response file to a USB drive or a removable disk or a network location.  
7. Connect the USB drive or the removable disk to the client that you want recover.

If you want to use a network location to access the response file during the restore, follow the steps given in Accessing the Response File From an UNC Path During a Non-Interactive Restore.

 
8. Use the 1-Touch Live CD to boot the client.  
9.
  • Select the language from the list
  • Click OK.
10. Click OK to start the full system restore.
11.
  • Review the Source Disk Layout and Destination Disk Layout.
  • Right-click a disk from Destination Disk Layout and select the disk type that you want to assign to the destination disk.
  • Click OK to start the disk initialization process.
12. Click Yes.
13.
  • Repeat the steps 11 and 12 to clean all the required disks from the Destination Disk Layout.
  • Click Done after all disks are initialized.
14.
  • Right-click the disk from the Source Disk Layout that you want to map with a destination disk.
  • Select Map.
15.
  • Select a destination disk from the the Available Disk List to map with the selected source disk .
  • Select the Partition Type.
  • Select the File system.
  • Click Perform quick format if you want to format the selected disk.
  • Click Enable file and folder compression to enable the file system compression for the selected disk.
  • Enter the Volume Size.
  • Select a Drive Letter to assign it to the selected volume.
  • Click OK.
16.
  • Review the Destination Disk Layout.
  • Click OK to start full system restore.
17.
  • Click OK.
  • Remove the Live CD and restart the computer.

 

 

Offline Interactive Restore

Use this method when you want to specify the client configuration information during the restore.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

1. Create 1-Touch Live CD

Use the 1-Touch Live CD to boot the client.

 
2.
  • Select the language from the list
  • Click OK.
3. Click Next.
4. Click Yes if all disk devices are detected.
5.
  • Enter CommServe Host Name.
  • Enter CommServe IP address.
  • Select the Network Connection from the Connection drop-down combo box.
  • Click Get Clients.
  • Select client Host Name from the list.
  • Click Next.
6.
  • Review network information for CommServe and restored client.
  • Click Next.
7.
  • Enter CommCell User Name.
  • Enter CommCell Password. Enter the credentials that are used to login to CommCell from the client.
  • Click Next.

 

8.
  • Ensure that Dissimilar Disk Mapping is selected.
  • Click Next.
9. Click Next.
If you want to exclude any folder or driver from the full system restore, enter the path of the folder or driver and click Add.
10.
  • Review the Source Disk Layout and Destination Disk Layout.
  • Right-click a disk from Destination Disk Layout and select the disk type that you want to assign to the destination disk.
  • Click OK to start the disk initialization process.
11. Click Yes.
12.
  • Repeat the steps 9 and 10 to clean all the required disks from the Destination Disk Layout.
  • Click Done after all disks are initialized.
13.
  • Right-click the disk from the Source Disk Layout that you want to map with a destination disk.
  • Select Map.
14.
  • Select a destination disk from the the Available Disk List to map with the selected source disk .
  • Select the Partition Type.
  • Select the File system.
  • Click Perform quick format if you want to format the selected disk.
  • Click Enable file and folder compression to enable the file system compression for the selected disk.
  • Enter the Volume Size.
  • Select a Drive Letter to assign it to the selected volume.
  • Click OK.
15.
  • Review the Destination Disk Layout.
  • Click OK to start full system restore.
16. Click OK.
The TCP/IP Properties of the client captured during the backup are displayed. If the target computer has different IP, change the TCP/IP Properties or click Use DHCP to use DHCP instead of static IP address.

The full system restore starts.

17.
  • Click OK.
  • Remove the Live CD and restart the computer.

 

 

 

 

Online Restore

Perform the Online Restore to reinstall the operating system on the client. The Windows Distribution Shares and Drivers available on 1-Touch Server are used to reinstall the operating system.

Ensure that you have selected Dissimilar Disk Mapping Restore Option while creating the answer file.

1. Login to 1-Touch Server and create Answer File for the 1-Touch Client.  For more information, go to Creating an Answer File.  
2. Create 1-Touch Live CD.

Use 1-Touch Live CD to boot the client.

 
3.
  • Select the language from the list
  • Click OK.
4. Click Next.
5. Click Yes if all disk devices are detected.
6.
  • Select Online Restore.
  • Enter the Client Name.

    If the client answer file is not created on 1-Touch Server, select Create Client Answer files for 1-Touch Recovery and follow the steps described in Creating an Answer File.

  • Click Next.
7.
  • Enter IP Address of the 1-Touch Server where the client answer file is available.
  • Enter the User name and Password for the 1-Touch Server.
  • Click Next.
8. Click Next.
9.
  • Review the Source Disk Layout and Destination Disk Layout.
  • Right-click a disk from Destination Disk Layout and select the disk type that you want to assign to the destination disk.
  • Click OK to start the disk initialization process.
10. Click Yes.
11.
  • Repeat steps 9 and 10 to clean all the required disks from the Destination Disk Layout.
  • Click Done to start the disk cleaning.

 

12.
  • Right-click the disk from the Source Disk Layout that you want to map with a destination disk.
  • Select Map.
13.
  • Select a destination disk from the the Available Disk List to map with the selected source disk .
  • Select the Partition Type.
  • Select the File system.
  • Click Perform quick format if you want to format the selected disk.
  • Click Enable file and folder compression to enable the file system compression for the selected disk.
  • Enter the Volume Size.
  • Select a Drive Letter to assign it to the selected volume.
  • Click OK.
14.
  • Review the Destination Disk Layout.
  • Click OK to start recovery of the destination disk.
15. Reboot the computer after the windows installation completes.
After the windows installation completes, the computer may reboot one or more times.

During the Windows installation process of a 1-Touch Recovery, the Windows Administrator password is set as 1Touch. Upon completion of the 1-Touch Recovery, the Administrator's original password will be restored from the backup.

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Cross Hardware Similar Disk Restore

When a target system has different hardware than the backed up system, perform the Cross Hardware restore. If the backed up system is still running the Data Protection Suite services, stop the services before performing the cross hardware restore.

Use one of the following methods to perform the restore.

Offline Non Interactive Restore

Use this method when you do not want to provide the client information during the restore. When you backup the client, the client information is stored as a client configuration.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

Prerequisites

Copy all the required Mass Storage Drivers and NIC Drivers to a network location. For example: If the target system requires Adaptec Ultra160 mass storage driver, then copy the driver.inf for Adaptec Ultra160 to a network location.

1. Create a 1-Touch Live CD.  
2.
  • From the CommCell Console, navigate to <Client>
  • Right-click the <Client> and click All Tasks | 1-Touch Recovery Point
3.
  • Select the most recent client configuration to create a response file.

    A new client configuration is generated when you make any changes in the client network configuration and then perform a full backup.

  • Click Export Config.

 

4.
  • Enter the credentials used to login to CommCell Console.
  • Click OK.
5. Save the response file as onetouchresponse.xml.

By default, the response file is saved in the My documents folder on the computer that is running the CommCell Console.

6. Copy the response file to a USB drive or a removable disk or a network location.  
7. Connect the USB drive or the removable disk to the client that you want recover.

If you want to use a network location to access the response file during the restore, follow the steps given in Accessing the Response File From an UNC Path During a Non-Interactive Restore.

 
8. Use the 1-Touch Live CD to boot the client.  
9.
  • Select the language from the list
  • Click OK.
10. Click OK to start the full system restore.
11.
  • Enter a UNC path to the .inf file for the mass storage drivers.

    The third party Mass Storage drivers are required to locate the boot disk when restarting the computer. You must provide the path to  .inf file for the mass storage drivers.

  • You can provide the path to  .inf file for the NIC drivers now or you can provide it after the system restarts.
  • It is recommended that you install the latest hardware drivers after the restore completes.
 
12. Enter the password to access the network location where drivers are stored.
13.
  • Select file(s) required to install the drivers.
  • Click Open.
14. Click OK.
15.
  • Enter the valid license key for the restored Windows Operating System. Refer to the check list in the Configuration section.
  • Click OK.
16.
  • Click OK.
  • Remove the Live CD and restart the computer.

 

 

Offline Interactive Restore

Use this method when you want to specify the client configuration information during the restore.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

Prerequisites

Copy all the required Mass Storage Drivers and NIC Drivers to a network location. For example: If the target system requires Adaptec Ultra160 mass storage driver, then copy the driver.inf for Adaptec Ultra160 to a network location.

1. Create 1-Touch Live CD

Use the 1-Touch Live CD to boot the client.

 
2.
  • Select the language from the list
  • Click OK.
3. Click Next.
4. Click Yes if all disk devices are detected.
5.
  • Enter CommServe Host Name.
  • Enter CommServe IP address.
  • Select the Network Connection from the Connection drop-down combo box.
  • Click Get Clients.
  • Select client Host Name from the list.
  • Click Next.
6.
  • Review network information for CommServe and restored client.
  • Click Next.
7.
  • Enter CommCell User Name.
  • Enter CommCell Password. Enter the credentials that are used to login to CommCell from the client.
  • Click Next.

 

8.
  • Ensure that the Go to Windows Mini-Setup is selected. This option is selected by default when the restored computer has different mouse, keyboard, disk configuration, network interface card, or processor than that of the backed up computer.

    The mini-setup wizard runs after the restore. This wizard configures network settings and installs the required drivers. You need to provide the credentials for the domain in which you want to add the restored computer.

  • Click Advanced Options.
9.
  • Enter the Username and Password for the domain in which you want to add the restored computer.
  • Ensure that the Reboot After Restore is completed is selected.
  • Click OK.
Select the Increase logging level option if you want to increase the logging level of windows and Data Protection Suite logs. The increased logging level gives you more information for troubleshooting.

After the restore, you may want to review the system state for troubleshooting. Do not select the Reboot After Restore is completed  option if you want to review the system state.

10. Click Next.
11. Click OK.
The TCP/IP Properties of the client captured during the backup are displayed. If the target computer has different IP, change the TCP/IP Properties or click Use DHCP to use DHCP instead of static IP address.

The full system restore starts.

12.
  • Enter a UNC path to the .inf file for the mass storage drivers.

    The third party Mass Storage drivers are required to locate the boot disk when restarting the computer. You must provide the path to  .inf file for the mass storage drivers.

  • You can provide the path to .inf file for the NIC drivers now or you can provide it after the system restarts.
  • It is recommended that you install the latest hardware drivers after the restore completes.
13.
  • Enter the valid license key for the restored Windows Operating System. Refer to the check list in the Configuration section.
  • Click OK.
14. Click OK.

Windows Mini-Setup Wizard configures the network settings and installs required drivers. This process may take few minutes. The computer may reboot one or more times.

Online Restore

Perform the Online Restore to reinstall the operating system on the client. The Windows Distribution Shares and Drivers available on 1-Touch Server are used to reinstall the operating system.

Prerequisites

Make sure that the required mass storage and NIC drivers are included in the answer file.

1. Login to 1-Touch Server and create Answer File for the 1-Touch Client.  For more information, go to Creating an Answer File.  
2. Create 1-Touch Live CD.

Use 1-Touch Live CD to boot the client.

 
3.
  • Select the language from the list
  • Click OK.
4. Click Next.
5. Click Yes if all disk devices are detected.
6.
  • Select Online Restore.
  • Enter the Client Name.

    If the client answer file is not created on 1-Touch Server, select Create Client Answer files for 1-Touch Recovery and follow the steps described in Creating an Answer File.

  • Click Next.
7.
  • Enter IP Address of the 1-Touch Server where the client answer file is available.
  • Enter the User name and Password for the 1-Touch Server.
  • Click Next.
8. Click Next.
7. Check the TCP/IP and Display Adapter configurations. Use the Client Checklist to check the configuration.

If they are incorrect, perform the following steps:

  • Re-install the appropriate Network Interface Card drivers.
  • Uninstall the Network Adapters and Display Adapters using the Hardware Uninstall Wizard or Windows Device Manager.
  • Restart the computer.
  • Reconfigure the TCP/IP and Display Adapter settings.
9.
  • Reboot the computer after the windows installation completes.

During the Windows installation process of a 1-Touch Recovery, the Windows Administrator password is set as 1Touch. Upon completion of the 1-Touch Recovery, the Administrator's original password will be restored from the backup.

After the windows installation completes, the computer may reboot one or more times.

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Cross Hardware Dissimilar Disk Restore

When a target system has different hardware and the different disk configuration than the backed up system, perform the Cross Hardware Dissimilar Disk restore. If the backed up system is still running the Data Protection Suite services, stop the services before performing the cross hardware restore.

Use one of the following methods to perform the restore.

Offline Non Interactive Restore

Use this method when you do not want to provide the client information during the restore. When you backup the client, the client information is stored as a client configuration.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

Prerequisite

Copy all the required Mass Storage Drivers and NIC Drivers to a network location. For example: If the target system requires Adaptec Ultra160 mass storage driver, then copy the driver.inf for Adaptec Ultra160 to a network location.

1. Create a 1-Touch Live CD.  
2.
  • From the CommCell Console, navigate to <Client>
  • Right-click the <Client> and click All Tasks | 1-Touch Recovery Point
3.
  • Select the most recent client configuration to create a response file.

    A new client configuration is generated when you make any changes in the client network configuration and then perform a full backup.

  • Click Export Config.

 

4.
  • Enter the credentials used to login to CommCell Console.
  • Click OK.
5. Save the response file as onetouchresponse.xml.

By default, the response file is saved in the My documents folder on the computer that is running the CommCell Console.

6. Copy the response file to a USB drive or a removable disk or a network location.  
7. Connect the USB drive or the removable disk to the client that you want recover.

If you want to use a network location to access the response file during the restore, follow the steps given in Accessing the Response File From an UNC Path During a Non-Interactive Restore.

 
8. Use the 1-Touch Live CD to boot the client.  
9.
  • Select the language from the list
  • Click OK.
10. Click OK to start the full system restore.
10.
  • Review the Source Disk Layout and Destination Disk Layout.
  • Right-click a disk from Destination Disk Layout and select the disk type that you want to assign to the destination disk.
11. Click Yes.
12.
  • Repeat steps 10 and 11 to clean all the required disks from the Destination Disk Layout.
  • Click Done after all disks are initialized.
13.
  • Right-click the disk from the Source Disk Layout that you want to map with a destination disk.
  • Select Map.
14.
  • Select a destination disk from the the Available Disk List to map with the selected source disk .
  • Select the Partition Type.
  • Select the File system.
  • Click Perform quick format if you want to format the selected disk.
  • Click Enable file and folder compression to enable the file system compression for the selected disk.
  • Enter the Volume Size.
  • Select a Drive Letter to assign it to the selected volume.
  • Click OK.
15.
  • Review the Destination Disk Layout.
  • Click OK to start recovery of the destination disk.
16.
  • Enter a UNC path to the .inf file for the mass storage drivers.

    The third party Mass Storage drivers are required to locate the boot disk when restarting the computer. You must provide the path to .inf file for the mass storage drivers.

  • You can provide the path to .inf file for the NIC drivers now or you can provide it after the system restarts.
  • It is recommended that you install the latest hardware drivers after the restore completes.
 
17. Enter the password to access the network location where drivers are stored.
18.
  • Select file(s) to install the drivers.
  • Click Open.
19. Click OK.
20.
  • Enter the valid license key for the restored Windows Operating System. Refer to the check list in the Configuration section.
  • Click OK.
21.
  • Click OK.
  • Remove the Live CD and restart the computer.

 

 

Offline Interactive Restore

Use this method when you want to specify the client configuration information during the restore.

This is a offline recovery method to restore the operating system. It does not require connection with 1-Touch Server.

Prerequisite

Copy all the required Mass Storage Drivers and NIC Drivers to a network location. For example: If the target system requires Adaptec Ultra160 mass storage driver, then copy the driver.inf for Adaptec Ultra160 to a network location.

1. Create 1-Touch Live CD

Use the 1-Touch Live CD to boot the client.

 
2.
  • Select the language from the list
  • Click OK.
3. Click Next.
4. Click Yes if all disk devices are detected.
5.
  • Enter CommServe Host Name.
  • Enter CommServe IP address.
  • Select the Network Connection from the Connection drop-down combo box.
  • Click Get Clients.
  • Select client Host Name from the list.
  • Click Next.
6.
  • Review network information for CommServe and restored client.
  • Click Next.
7.
  • Enter CommCell User Name.
  • Enter CommCell Password. Enter the credentials that are used to login to CommCell from the client.
  • Click Next.

 

8.
  • Ensure that the Go to Windows Mini-Setup check box is selected. This option is selected by default when the restored computer has different mouse, keyboard, disk configuration, network interface card, or processor than that of the backed up computer.

    The mini-setup wizard runs after the Offline Restore. This wizard configures network settings and installs the required drivers. You need to provide the credentials for the domain in which you want to add the restored computer.

  • Ensure that the Dissimilar Disk Mapping is seleced.
  • Click Advanced Options.
9.
  • Enter the Username and Password for the domain in which you want to add the restored computer.
  • Ensure that the Reboot After Restore is completed is selected.
  • Click OK.
Select the Increase logging level option if you want to increase the logging level of windows and Data Protection Suite logs. The increased logging level gives you more information for troubleshooting.

After the restore, you may want to review the system state for troubleshooting. Do not select the Reboot After Restore is completed  option if you want to review the system state.

10. Click Next.
If you want to exclude any folder or driver from the full system restore, enter the path of the folder or driver and click Add.
11.
  • Review the Source Disk Layout and Destination Disk Layout.
  • Right-click a disk from Destination Disk Layout to initialize the disk and select the disk type that you want to assign to the destination disk.
12. Click Yes.
13.
  • Repeat steps 11 and 12 to clean all the required disks from the Destination Disk Layout.
  • Click Done after all disks are initialized.
14.
  • Right-click the disk from the Source Disk Layout that you want to map with a destination disk.
  • Select Map.
15.
  • Select a destination disk from the the Available Disk List to map with the selected source disk .
  • Select the Partition Type.
  • Select the File system.
  • Click Perform quick format if you want to format the selected disk.
  • Click Enable file and folder compression to enable the file system compression for the selected disk.
  • Enter the Volume Size.
  • Select a Drive Letter to assign it to the selected volume.
  • Click OK.
16.
  • Review the Destination Disk Layout.
  • Click OK to start recovery of the destination disk.
17. Click OK.
The TCP/IP Properties of the client captured during the backup are displayed. If the target computer has different IP, change the TCP/IP Properties or click Use DHCP to use DHCP instead of static IP address.

The full system restore starts.

18.
  • Enter a UNC path to the .inf file for the mass storage drivers.

    The third party Mass Storage drivers are required to locate the boot disk when restarting the computer. You must provide the path to .inf file for the mass storage drivers.

  • You can provide the path to .inf file for the NIC drivers now or you can provide it after the system restarts.
  • It is recommended that you install the latest hardware drivers after the restore completes.

 

19.
  • Enter the valid license key for the restored Windows Operating System. Refer to the check list in the Configuration section.
  • Click OK.
20.
  • Click OK.
  • Remove the Live CD and restart the computer.

 

 

Online Restore

Perform the Online Restore to reinstall the operating system on the client. The Windows Distribution Shares and Drivers available on 1-Touch Server are used to reinstall the operating system.

Prerequisite

Make sure that the Dissimilar Disk Restore Option is selected and all the required mass storage and NIC drivers are selected while creating the answer file.

1. Login to 1-Touch Server and create Answer File for the 1-Touch Client.  For more information, go to Creating an Answer File.  
2. Create 1-Touch Live CD.

Use 1-Touch Live CD to boot the client.

 
3.
  • Select the language from the list
  • Click OK.
4. Click Next.
5. Click Yes if all disk devices are detected.
6.
  • Select Online Restore.
  • Enter the Client Name.

    If the client answer file is not created on 1-Touch Server, select Create Client Answer files for 1-Touch Recovery and follow the steps described in Creating an Answer File.

  • Click Next.
7.
  • Enter IP Address of the 1-Touch Server where the client answer file is available.
  • Enter the User name and Password for the 1-Touch Server.
  • Click Next.
8. Click Next.
9. Check the TCP/IP and Display Adapter configurations. Use the Client Checklist to check the configuration.

If they are incorrect, perform the following steps:

  • Re-install the appropriate Network Interface Card drivers.
  • Uninstall the Network Adapters and Display Adapters using the Hardware Uninstall Wizard or Windows Device Manager.
  • Restart the computer.
  • Reconfigure the TCP/IP and Display Adapter settings.

 

10.
  • Review the Source Disk Layout and Destination Disk Layout.
  • Right-click a disk from Destination Disk Layout and select the disk type that you want to assign to the destination disk.
11. Click Yes.
12.
  • Repeat steps 10 and 11 to clean all the required disks from the Destination Disk Layout.
  • Click Done to start the disk cleaning.

 

12.
  • Right-click the disk from the Source Disk Layout that you want to map with a destination disk.
  • Select Map.
13.
  • Select a destination disk from the the Available Disk List to map with the selected source disk .
  • Select the Partition Type.
  • Select the File system.
  • Click Perform quick format if you want to format the selected disk.
  • Click Enable file and folder compression to enable the file system compression for the selected disk.
  • Enter the Volume Size.
  • Select a Drive Letter to assign it to the selected volume.
  • Click OK.
14.
  • Review the Destination Disk Layout.
  • Click OK to start recovery of the destination disk.
15.
  • Reboot the computer after the windows installation completes.

During the Windows installation process of a 1-Touch Recovery, the Windows Administrator password is set as 1Touch. Upon completion of the 1-Touch Recovery, the Administrator's original password will be restored from the backup.

After the windows installation completes, the computer may reboot one or more times.

 

Additional Options

Accessing the Response File From An UNC Path During aN Offline Non-Interactive Restore

You can access the recovery response file from a network location during the non-interactive restore.  Follow the steps give below to perform the non-interactive restore when the recovery response file is stored in a network location:

1. Boot the client using the 1-Touch Live CD.  
2.
  • Select the language from the list
  • Click OK.
3. Click OK.

A temporary DHCP IP will be assigned automatically to the client that you are recovering.

4. If the temporary DHCP IP is not assigned automatically, you have to provide the Static IP, Subnet Mask Default Gateway, Primary DNS and WINS.
5. Enter the UNC path of the location where the response file is located and click OK.

The permanent IP address of the client will be the IP address that is stored in the response file.

10. Click OK to start the full system restore.

Changingthe Client Configuration during aN Offline Non-interactive Restore

During a non-interactive restore, follow the steps given below to change the client configuration:

1.
  • From the CommCell Console, navigate to <Client>
  • Right-click the <Client> and click All Tasks | 1-Touch Recovery Point
2.
  • Select a client configuration.
  • Click Edit Config.
3.
  • Enter the CommServe IP address.
  • Enter the hostname and IP address of the MediaAgent that is used to backup the client.
  • Click Change and enter the CommCell Console credentials.
  • Click Change and enter the Domain Login Credentials.
  • Click OK.
4.
  • Click DNS tab.
  • Enter domain name server suffix for the network where client will be recovered.
 
5.
  • Click Network Config tab.
  • Select an interface to change the network configuration of the client.
  • Click Edit.

 

6.
  • Enter the IP address and network details of the network where client will be recovered.
  • Click OK.
7. Click OK to save the updated client configuration.  

Using AN USB Drive Instead of Live CD

You can use an USB drive to boot the client. Follow the steps given below to create an USB drive for booting the client:

  1. Connect the USB drive with the computer where you have stored the 1-Touch ISO image.
  2. Open the Command Prompt and enter the following commands:

    DISKPART

    lis disk

  3. Identify the disk number of the USB drive that you want to use to boot the client and enter the following commands:

    sel <disk number>

    clean

    create partition primary

    select partition 1

    active

    format fs=ntfs quick

    assign

    exit

  4. Copy the bootsect.exe from Boot folder of Win7 distribution to one of the following location:

  5. Using the command prompt, navigate to the above location and enter following command:

    BOOTSECT.EXE/NT60 <assigned drive letter for USB drive>:

  6. Copy the content in ISO folder (SystemRecovery\Images\Windows 32-bit\BOOT_IMAGE\ISO) to USB Drive.

  7. Connect the USB drive to the client that you want to boot.

  8. Change the BIOS Settings on the client to boot from the USB drive.

Cluster Recovery

If all nodes the cluster are down, offline recovery is not supported for the first or primary node recovery. Perform the Online Restore to recover the first node in a cluster. Once the cluster starts, remaining nodes can be recovered using offline or online recovery process.

Perform the 1-Touch recovery of the Windows Server 2003 and 2008 cluster as follows:

  1. Perform the Online Restore of the active node. The active node is the the node that has the quorum disk. The cluster services become available when the quorum disk is restored.
  2. Perform the Interactive or Non-Interactive Restore to recover the passive nodes in the cluster.
     
    • If the restored node shows unavailable in the cluster, evict and add the restored node.
    • Do not perform the authoritative restore when you are performing Offline Restore.
    • After you complete the Online or Offline Restore, do not start the authoritative restore before performing a full backup.
    • For Windows Server 2003, start the command prompt, go to the <install directory>\base folder and enter the following command:

      authorutil.exe -cluster

Restore Program Files for the Virtual Server

The cluster uses the following resources:

The program files required to start and run these resources must be restored to the virtual server's disk. You will need to restore the data to each virtual server using the Full System Restore of the Microsoft Windows File System iDataAgent restore. For more information, go to Restore Program Files for Virtual Server.

Configuring WINS and DNS during Interactive Restore

When the client computer and CommServe are in the same domain, DNS will be used for name resolution between client computer and CommServe.

WINS will be used for name resolution in the following scenarios:

During the Interactive Restore, you can configure the WINS as follows:

  1. In the 1-Touch Client Recovery wizard, select Offline Restore.
  2. Enter CommSeve Host Name and IP Address.
  3. Select the Network Connection from the Connection drop-down combo box.
  4. Select Use the following IP address.
  5. Enter IP address, Subnet mask, Default gateway.
  6. Enter the DNS in which CommServe is registered.
  7. Enter the Primary WINS.
  8. Click Get Clients to connect with CommServe and get the list of clients.

Restore the Teaming Network Adapters

To restore the teaming network adapter:

  1. Uninstall the teaming software.
  2. Restart the computer.
  3. Install the teaming software to restore the teaming net.

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