Configuration - 1-Touch for Windows

Deployment Configuration Recovery Troubleshooting FAQ

Table of Contents

Basic Configuration

Enable 1-Touch Backup

Perform a Backup of 1-Touch Client

Create a Checklist

Configuration for Online Restore

Manage Windows Drivers

Manage Windows Distribution Shares, Service Packs and Hot Fixes

Create an Answer File

Additional Options

Creating an Answer File for iSCSI Disk Restore

Basic Configuration

Enable 1-Touch Backup

The windows system state backup includes all the information required for 1-Touch recovery. Follow the steps given below to ensure that the system state data is included in a subclient:

1.
  • From the CommCell Console, navigate to <Client> | File System iDataAgent | defaultBackupSet.
  • Right-click the default subclient, and click Properties.
2.
  • Click the General tab.
  • Ensure that Use VSS for System State check box is selected.
3.
  • Click the Content tab.
  • Ensure that the Backup System State check box is selected.

You can use any subclient to backup the system state data. However, if you want to perform the non interactive restore, use the default subclient to back up the system state data.

Perform a Backup of 1-Touch Client

Before recovering a client, ensure that you have run at least one full backup for the subclient that contains the system state data.

  If you are performing backup of a Windows 7 client, ensure that the Administrator account is enabled. You cannot perform the Offline restore if administrator account is not enabled while performing the backup.

Follow the steps given below to perform a full backup:

1.
  • From the CommCell Console, navigate to <Client> | File System iDataAgent | defaultBackupSet.
  • Right-click the subclient, and click Backup.
2.
  • Select Full.
  • Select Immediate.
  • Click OK.
3. You can track the progress of the backup job from the Job Controller window. When the backup job has completed, the Job Controller displays the status as Completed.

Create a Checklist

If you want to perform an Online Restore or an Interactive Restore, ensure that you have all the required client information before starting the a restore. Create a checklist that contains the following client information:

Required Information

How to Find it
CommCell Credentials
  1. Invoke the CommCell Console on the client computer
  2. Note down the username and password to login to CommServe from CommCell Console.
Windows Credentials
  1. Login to 1-Touch server.
  2. Note down username and password.
Network Adapters and Drivers
  1. Click Start | Programs | Accessories | System Information.
  2. In the System Information dialog box, click Components | Network |Adapter.
  3. Note down the Network Adapter and Drivers information.
Mass Storage Drivers
  1. Click Start | Programs | Accessories | System Information.
  2. In the System Information dialog box, click Software Environment  | System Drivers.
  3. Note down the driver information.
CommServe Host Name
  1. From the CommCell Console, navigate to <Client>.
  2. Right click the <Client> and click Properties.
  3. Select General tab.
  4. Note down the CommServe HostName.
CommServe IP Address
  1. Login to CommServe using the administrator login and password.
  2. Invoke the Command Prompt.
  3. Type ipconfig
Windows License Key Refer to the License document. Note down the string of 25 letters on the license document.

Configuration for Online Restore

If you are not planning to perform an online restore, skip the following steps and go to Recovery section. Follow the steps given below before starting an Online restore:

Manage Windows Distribution Shares, Service Packs, And Hot Fixes

Check if all the required Windows Distribution Shares are available on the 1-Touch Server. Also, ensure that all the service packs and hot fixes are integrated with the distribution share.

If required, you can add the Windows Distribution Shares. You will need the installation CD and the License Key for the appropriate version of the Windows operating system.

1. Login to 1-Touch Server.  
2. Click Start | Programs | HDPS | Data Protection Suite | 1-Touch.  
3. Click Windows Distribution Manager.
4. Click Add.
5.
  • Select the Product Version.
  • Enter the Folder name to create a new windows distribution share.
  • Enter the Number of source folders, CDs, DVDs to import from.
  • Enter Source Location.
  • Enter the User name and Password.
  • Enter the License Key.
  • Click Add.

This distribution share will be available for selection in the 1-Touch Client Preparation Wizard.
6.
  • Review the Hotfixes and service packs change log.
  • Select the unrequired Hotfixes and service packs from the list and click Remove.
  • Click Update to apply Windows Updates to a Windows Distribution Share.
7.
  • Browse to the appropriate Hotfixes or service packs from the list
  • Click the Windows Distributions to which you want to apply these Hotfixes or service packs.
  • Click Apply.
  • Click Done.
 
  • Removing a Hotfix or service pack from the list of available Hotfixes does not remove the Hotfix from the Windows Distribution to which it has been applied.
  • Once a service pack or Hotfix is applied/slipstreamed to a Windows Distribution, it cannot be removed.  
  • The option to integrate, or slipstream, Security Updates and Service Packs into Windows distribution shares supports Update.exe 5.4.15.0 or any later version.
  • When integrating Updates in your distribution shares, be sure to integrate the Service Pack first.

Manage Windows Drivers

Check if all the required mass storage and network adapter drivers are available on 1-Touch Server. Add the required drivers.

1. Login to 1-Touch Server.  
2. Click Start | Programs | HDPS | Data Protection Suite | 1-Touch
3. Click Windows Driver Manager.
4.
  • Select the Driver Type.
  • Select the OS Family.
  • Review the list of available drivers for the selected operating system.
  • Click Add to add any additional drivers.
 
  • Select the Driver Type from the list.
  • Browse to the Location where drivers are stored.
  • Select Driver from the list of available drivers.
  • Select a Processor Type from the list.
  • Select the OS Family.
  • Click OK.

These drivers will be available for selection in the 1-Touch Client Preparation Wizard.
 
  • If third-party mass storage drivers are needed, use standard vendor-supplied Windows drivers.
  • You can use the RIS version or the native version of the Mass Storage Driver for 1-Touch Recovery.
  • The drivers must be compatible to Windows version on the client that is being recovered.

Create AN Answer File

When you have all drivers and windows distribution shares ready on the 1-Touch server, create an answer file. You can also create an answer file after you boot the client.

1. Login to 1-Touch Server.  
2. Click Start | Programs | HDPS | Data Protection Suite | 1-Touch.  
3.
  • Select 1-Touch Client Preparation Wizard.
  • Click Next.
4. Click Next.
5.
  • Enter CommCell User Name.
  • Enter CommCell Password.
  • Select the client for which you want to create the answer file.
  • Click Next.
6. Click Next.
7. Enter the Windows User name and Password for 1-Touch Server.
  Do not use the following characters in the password: { , | , } , ~.

If the password contains any of these characters, create a new user and enter the new User Name and Password.
8. Click Next.
9.
  • Select Windows Distribution Share Name from the list of available shares.
  • Click Next.
10.
  • Select the primary mass storage driver from the list.
  • Select all the mass storage drivers necessary for installing the operating system.
  If you are performing Cross Hardware Restore, select the mass storage drivers for the computer where you are recovering.
  • Click Next.
11.
  • Select PnP Drivers for the Client. The PnP Drivers will be used while installing the operating system.
  • Click Next.
12. Click Next.
  Select Dissimilar Disk Mapping if the computer where you are performing the restore has different disk configuration from the client that was backed up.

If the client computer has iSCSI disk, select the Configure and restore iSCSI disks check box.
13.
  • If you want to exclude any folder or driver from the full system restore, enter the path of the folder or driver and click Add.
  • Click Next.
14.
  • Select the Network Adapter to Bind.
  • Click Next.
15.
  • Click Next.
16.
  • Review the summary of the client answer file.
  • Click Done to save the answer file.
17.
  • Enter the name of a Client Profile
  • Click Save to save the client preparation as a client profile.
  • Click Done to save the client preparation as a client answer file. It is saved on the 1-Touch server in the SystemRecovery\Client Files folder.

Additional Options

Creating an Answer File for iSCSI Disks Restore

If the client computer is using iSCSI disks, follow the steps given below while creating an answer file:

1. Ensure that you have selected the Configure and restore iSCSI disks check box while creating the answer file for the client.
3. If you are restoring Windows 2003 computer, provide the following details:
  • Location of the iSCSI Initiator Installation File.
  • User name and password for the location where iSCSI Initiator Installation File is stored.

You must perform an Online Restore if you are restoring a client that has iSCSI disks. Foe more information, refer Online Restore.