External Data Connector - Overview

You can use the External Data Collector to collect information from other product environments, and then merge the data into a virtual CommCell in the Cloud environment. For environments where supported backup products are already installed, some information is automatically collected and merged into a virtual CommCell, including the following:

  • Hosts
  • Clients
  • Schedules
  • Compression options
  • Encryption directives

Predefined scripts (with vendor-specific commands underneath) can be downloaded for easier execution of output files bundling and transfer. Also, direct commands can be run on the vendor server. Please see the script in order to learn which commands need to be run.

How It Works

Register your CommServe computer to create a user account for our Cloud Services Web site, and then log in to download the scripts. Run the scripts on your server, and then upload the data for analysis. A virtual machine with a CommCell based on the collected data is created. Your Account Representative will send you an e-mail that includes a link to a virtual CommCell console and login credentials. You can use this virtual CommCell to run reports based on the discovered data.

Supported Backup Vendors

Product Version
BackupExec 2010, 2012
EMC Networker/Fujitsu Networker
  • EMC Networker: 7.2, 7.6, 7.6.1
  • Fujitsu Networker: 7.6.2, 7.6.3, 7.5
NetBackup 5.1, 6.0, 6.5, 7.0, 7.1, 7.5
Tivoli Storage Manager (TSM) 5.4, 5.5, 6.1, 6.2
Veeam 7.0

All Other Backup Products

For environments without supported backup products, such information can be collected using the System Discovery Tool. For information, see System Discovery Tool.


After you submit your data through the cloud network, you will receive an e-mail regarding the submission. The e-mail contains reports about the data that you submitted and details about your virtual CommCell. Reports attached to the e-mail include the following:

  • EDC Data View Report
  • Backup Job Summary Report
  • License Summary Report

You can use the credentials included in this e-mail to log into your virtual CommCell and run reports on the data that you collected. For more information about the reports that you can run on your virtual CommCell, see External Data Connector - Reports.

If You Cannot Use the Cloud

In cases where the EDC Cloud solution is not  feasible, you can install a CommCell with the on-site EDC Tool. You must have Operations Manager installed on the CommCell computer where you will use the on-site EDC Tool. For information about the on-site EDC Tool, see the following: