Adding Alert Tokens to Alert Notifications

An alert token is a placeholder that can be added to an alert notification so that the notification message includes the data the token represents. For example, if <CLIENT LIST> is added to an alert notification, after the notification is generated, the message will include a list of clients.

The type of alert and the type of notification determine the tokens that are available. For more information, see Tokens by Alert Type and Notification Type.


  1. From the CommCell Console ribbon, on the Home tab, click Alerts.

  2. In the Alerts dialog box, select the alert and click Edit.

  3. From the Modify Alert Wizard dialog box, select Notification Type(s) Selection in the left pane.

  4. From the token list, select the token you want to add to the alert notification, and then click Add Token.

    For descriptions of the tokens, see Available Alert Tokens.

    Note: For Workflow notifications, tokens can be selected from the list in the Value field of the workflow input parameter table displayed after a workflow is selected. You can select any of the available tokens for each input parameter.

  5. Repeat step 4 until all of the tokens are added.

  6. Click Finish.