CommServe Server: System Requirements

The following requirements are for the CommServe server.

Best Practice

Operating Systems

Cluster Support

You can install the software on a cluster, if clustering is supported by the operating system. For information about supported cluster types, see Support for Cluster Configuration.

Processor

All Windows-compatible processors are supported

Hardware Specifications

The hardware requirements for CommServe installed on either physical or virtual machines is explained in Hardware Specifications for CommServe.

Database Engine

The Microsoft SQL Server application that is installed on the computer must be dedicated to support the software and cannot be shared by other applications.

Microsoft SQL Server 2019 Enterprise, Standard, and Express Editions

Microsoft SQL Server 2019 Enterprise, Standard, and Express editions are supported. Microsoft SQL Server must be manually installed. For information about pre-installing Microsoft SQL Server, see Pre-Installing the Microsoft SQL Server Software on a Non-Cluster Environment. For information about scalability (such as CPU, socket, and memory limits), performance, and other supported features, go to the Microsoft website, Editions and supported features of Microsoft SQL Server.

Note: Microsoft SQL Server 2019 with Cumulative Update 8 (RTM-CU8-GDR) is also supported.

Microsoft SQL Server 2017 Enterprise, Standard, and Express Editions

Microsoft SQL Server 2017 Enterprise, Standard, and Express editions are supported. Microsoft SQL Server must be manually installed. For information about pre-installing Microsoft SQL Server, see Pre-Installing the Microsoft SQL Server Software on a Non-Cluster Environment. For information about scalability (such as CPU, socket, and memory limits), performance, and other supported features, go to the Microsoft website, Editions and supported features of Microsoft SQL Server.

Note: Microsoft SQL Server 2017 with Cumulative Update 22 (RTM-CU22) is also supported.

Microsoft SQL Server 2016 Standard Edition

Microsoft SQL Server 2016 Standard edition is automatically installed during the installation of the CommServe software. Later SQL Server service packs and updates must be installed manually. You must update the SQL Server with any important updates released by Microsoft. For information about scalability (such as CPU, socket, and memory limits), performance, and other features supported by the standard edition, go to the Microsoft website, Features Supported by the Editions of SQL Server 2016.

If you set up the CommServe in a virtual environment and use Microsoft SQL Server 2016, set the socket count to four and the core count to four.

Note: Microsoft SQL Server 2016 with Service Pack 2 and Cumulative Update 17 is also supported.

Microsoft SQL Server 2016 Express Edition

Microsoft SQL Server 2016 Express edition is automatically installed during the installation of Commvault solutions packages, such as the Virtual Server Protection package. For information about the solutions packages, see Commvault Data Protection Solutions - Deployment.

The maximum database size for Microsoft SQL Server 2016 Express edition is 10 gigabytes. If your Express edition database approaches the 10 gigabyte limit, a critical event will appear in the Event Viewer. To increase the size of the database, you can upgrade to Microsoft SQL Server 2016 Standard edition. For information about upgrading your database, see Upgrading Microsoft SQL Server Express to Microsoft SQL Server 2016 Standard Edition.

Note: Microsoft SQL Server 2016 with Service Pack 2 and Cumulative Update 17 is also supported.

Recommended SQL Server Settings

The database instance used by the software requires specific SQL server settings.

Using the SQL Management Studio, verify the SQL properties listed below.

SQL Memory Size

Access the server properties and navigate to the Memory page. The maximum server memory should be 50% of the physical memory available in the computer on which the software is installed.

Server Collation

Run the sp_helpsort system stored procedure, and verify that the server default collation has the following properties:

• Character Set is 1252/ISO (default)

• Sort Order is Dictionary order, and case is Insensitive

• Unicode Collation includes General Unicode, case Insensitive, width Insensitive

• SQL Server collation is SQL_Latin1_General_CP1_CI_AS

Temp Database Properties

Navigate to the tempdb database (under the Databases | System Databases node), and access its properties to verify the following:

• The tempdb database has at least 100 GB of disk space. Depending on the components that you decide to install later, additional space may needed.

• Click the Files page to check the autogrowth properties of the database files. The Enable Autogrowth option must be selected, and the file growth should be set to 10%.

For more information about the CommServe Server hardware requirements, see Hardware Specifications for the CommServe Server.

Service Accounts

For Service Accounts on non-clustered environments, use the domain administrator account or a gMSA (Group Managed Service Account). Alternatively, you can use the same Local System account for each service and enable auto-start for SQL services.

On clustered environments, use an account with administrator privileges (such as, a member of the Administrator local group of the computer or domain).

CommServe Database on CIFS

The CommServe SQL database is not supported on a CIFS share.

Miscellaneous

Internet Explorer

Microsoft Internet Explorer (IE) version 11.0

.NET Framework

Microsoft .NET Framework 3.5 Service Pack 1 and 4.6 are required and are automatically installed.

Internet Information Services (IIS)

By default, the Web Server and Web Console packages are installed with the CommServe. To install this software, IIS must be enabled on the CommServe computer and meet the following requirements:

• Microsoft Internet Information Services (IIS) Manager version 10.0 (on Windows 2016 only)

• Microsoft Internet Information Services (IIS) Manager version 8.0 or 8.5 (on Windows 2012 only)

• Microsoft Internet Information Services (IIS) Manager version 7.5

CommServe Name

By default, the Commvault software uses the name of the server computer (where the CommServe component is being installed) as the CommServe name. During the installation of the CommServe component, the software also allows you to specify a different CommServe name.

Note: The CommServe name cannot be "CommCell". If you change the CommServe name during installation, do not change it to "CommCell".

Java SE Platform

The software supports Java 11.

Java is installed automatically during the installation of this software. If you already have a system-installed Java version, the software installs another instance of the supported Java version in the software installation path.

All Commvault binaries (JAR files) are signed by SHA-256 Digest. To verify that the downloaded JAR files from Java webstart/netx.jar are not modified, use SHA 256.

Disclaimer

Third-party maintenance (minor) releases or service packs that are supported by the Commvault software may not be listed in our System Requirements. When possible, Commvault provides information on any known issues related to these minor releases or service packs. In some cases, these minor releases or service packs affect how the Commvault software works. Commvault software may experience changes in functionality as the result of the third-party minor release or service pack. These changes are beyond the control of Commvault. Platforms that are supported in the current version of Commvault software may not be supported in earlier versions of the software. Contact your software provider to ensure that third-party minor releases or service packs are compatible with the Commvault software. Additional considerations regarding minimum requirements and End-of-Life policies from third-party vendors also apply.