Downloading the Commvault Software Using the CommCell Console

You can download the Commvault software to the CommServe server's cache directory using the CommCell Console.

Use this method if you want to run Commvault installations or upgrades from the CommCell Console.


The CommServe server and CommCell Console must be already installed in your environment.

Before You Begin

Review the following tasks:

Configure Download Options

  • If the CommServe server has Internet connectivity and no restrictions on incoming or outgoing communications, no action is required.

  • If the CommServe server has Internet connectivity with restrictions, or if there is no Internet connectivity, or if you want to review additional download configurations, see Configure Download Settings in the CommCell Console.


    If the CommServe server does not have Internet connectivity, and none of the download options satisfy your requirements, create an installation package by using the Download Manager, and then copy the package to the CommServe server cache. Refer to the Windows or UNIX steps to download the software using the Download Manager.

  • Also, if you have Version 10 clients in your CommCell environment, see Copying Version 10 Updates to a Version 11 CommServe Cache.

Verify the CommServe Server Cache

If you plan to change the CommServe server cache location, see Changing the Location of the CommServe Cache Directory.

Determine If You Need a Remote Cache

If you have a group of clients that resides in a remote location, the network traffic (and download time) might increase when the remote clients retrieve the software from the CommServe server cache. You can reduce the network traffic by configuring a remote cache directory on one of the remote clients. For more information, see Setting Up a Remote Cache on a Client Computer.


  1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Download Software.

  2. In the Download and Sync Cache Options dialog box, choose one of the following options:

    • If you want to download the latest service pack, hotfix pack, and hotfixes, click Latest Mainstream Service Pack.

    • If you only want to download the latest hotfix pack and hotfixes for the service pack that is currently installed on the CommServe computer, click Latest Hotfixes for Service Pack.

    • If you want to download a specific service pack and hotfix pack, click Service Pack, and then select the desired Service Pack and Hotfix Pack from the lists.


      The Service Pack and Hotfix Pack lists will not include versions that are older than the ones currently installed on the CommServe computer.

  3. Click Advanced, and on the Operating Systems tab, select the operating system of the computers where you plan to install the software.

    By default, the CommCell Console downloads Commvault software binaries for Windows x64 and for any other operating system that is present in the CommServe cache.

  4. Choose whether you want to run or schedule the download:

    • To perform the download immediately, click OK.

      You can track the progress of the job from the Job Controller window.

    • To schedule the download, click the Job Initiation tab, and then click Schedule to run the job at a specific date and time. After the schedule is configured, click OK.

      The job runs at the date and time you specified.

  5. To verify that the CommServe cache directory was updated with the downloaded software, go to the CommCell Console ribbon, and on the Tools tab, click Add/Remove Software > Software Cache Configuration.

    In the Software Cache Configuration dialog box, the CommServe Cache Status for Media should display Valid.

What to Do Next

Notify your users that the latest software can be installed from the CommCell Console.