Manually Installing Service Packs On the Standby CommServe Host

Service packs can be manually installed on the standby CommServe host when the installation process fails.

Before You Begin

Procedure

  1. Create a remote cache directory on the standby CommServe host.
    1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Software Cache Configuration.

    2. Click the Remote Software Cache tab and then click Add.

    3. From the Computer list, select the client in which the SQL client is installed.

      Tip

      Note down the path to the Cache directory. This will be needed when you install the service pack on the standby CommServe host.

    4. Click the Configure Packages to Sync button.

    5. Enable Sync Packages and choose the All Packages option.

    6. Click OK twice to save the configuration.

  2. Download the service pack and synchronize the remote cache with the software cache.
    1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Download Software.

    2. Choose one of the following options:

      • Latest Mainstream Service Pack option to download the service pack that has been available in the FTP site since 30 days.

      • Latest Hotfixes for the Service Pack option to download only the latest hotfixes available for the service pack version is installed on the CommServe computer.

      • Service Pack and Hotfixes option to download a specific service pack.

        Note

        Recommended: Choose the default Latest Mainstream Service Pack option, unless you have a specific reason to use one of the other options.

    3. From the Options tab and click Sync from the Job Type area.

      This will synchronize the remote cache.

    4. Click OK.

    You can monitor the progress of the operation from the Job Controller.

    Note

    This operation may take some time, depending on the network bandwidth available in your environment.

  3. Install the service pack on the standby CommServe host.
    1. Login to the standby CommServe host.

    2. From the command prompt, navigate to the following folder:

      <Remote_Cache_Directory>\SoftwareCache\CVMedia\<Commvault version>\<Media Version>\Windows\

      By default <Remote_Cache_Directory> is located in the following path:

      C:\Program Files\Commvault\ContentStore2

      Tip

      This is the remote cache directory in the SQL client, which was setup while creating a remote cache directory on the standby CommServe host.

    3. Run Setup.exe from the installation package.

    4. On the Language Selection page, select the language from the Please Choose a Language list, and then proceed to the next page.

    5. On the welcome page, select the I Agree check box and proceed to the next page.

    6. On the Choose the Installation Type page, click Install packages on this computer and proceed to the next page.

    7. On the Instance Selection page, click Use an existing instance and then select Instance001 from the list, or the instance in which the CommServe host is installed, and then proceed to the next page.

    8. On the Install Options page, select Install Updates, and then select the Update binaries only (select this for standby Commserve host) option. Proceed to the next page.

    9. Follow the instructions in the installation wizard and complete the installation.

  4. Install the feature release on the SQL Clients in both the production and standby CommServe hosts.
    1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Update Software.

      The Update Software dialog box is displayed.

    2. Expand Client Computers and then select the <SQL clients> from both the production and standby CommServe hosts from the list.

    3. Click OK.

    An Install Updates job will be started. You can monitor the progress of the job from the Job Controller window.

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