Troubleshooting

Installation Troubleshooting Articles

Agent Installations

• INS0036: Plans List is Blank or Empty in Installation Wizard

CommCell Console

• INS0016: Connection Error: Connection to CommServe is lost

Download Manager

• INS0002: Download Manager Window Does Not Properly Render the Text Size

File System Agent Installations

• INS0007: Macintosh Error: Starting BackupUninstall.app, LSOpenURLsWithRole() failed with error -10810

• INS0010: Windows Error Code [68:174] Failed to install File System Core Package

• INS0011: Windows Error Code [68:184] Failed to install File System Core Package on client

• INS0013: UNIX Error Code [68:184] Failed to install File System Core Package on client

Remote Installations

• INS0009: Error Code [61:2578] Install Software Failed

Server Package Installations

• INS0021: The CommServe Database, or Another Server Package Database, is Marked as Read-Only

Third-Party Software

• INS0032: Microsoft .NET Framework 3.5 failed to install on Windows computers with the error that the computer cannot download the required files from the Windows Update

• INS0003: Microsoft .NET Framework 3.5 failed to install server features on Windows Server 2012 or Windows 8.1 computers

• INS0006: Setup failed to locate the log file associated with the silent install of SQL Server

• INS0008: Failed to install Microsoft Visual C++ Runtime Libraries

• INS0018: Microsoft SQL Server: Error 1619 installing sqlncli.dll

• INS0037: Commvault Installation Failure on Windows Server 2016 Core

UNIX Installations

• INS0019: UNIX Error Code [72:57] [Volume/Path] does not have required minimum space of [number] MB