For cases where the Create a legal copy option is enabled, you can manually run a backup of the case data from Case Manager. However, data must also be content indexed before it will appear in search results.
Before You Begin
Before editing a case, ensure there are no backup or content indexing jobs running on the case data.
Only cases that have Create a legal copy enabled can be backed up from Case Manager.
Procedure
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In the Case Manager tab under Case Name, select one or more cases for which you want to run backup jobs.
Only cases that have Create a legal copy enabled can be backed up from Case Manager.
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Under the Case Manager tab, click Run Job.
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In the Run Job dialog box, select the type of data that you want to backup:
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Files: backup file system data.
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Mailbox: backup mailbox email data.
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Journal Hold: backup journal email data.
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To begin the backup job, click OK.
A confirmation message appears in the lower-right corner of the page.