Installing Operating System Updates on Existing Nodes

Operating system (OS) updates can be installed on HyperScale nodes to ensure that the OS has the most recent updates from Red Hat.

Before You Begin

  • CommServe and HyperScale nodes must be in the following Service Pack and Hot Fix level:

    • Service Pack 15 with hotfix pack 34 (or higher)

    • Service Pack 16 with hotfix pack 7 (or higher)

    • Service Pack 17 or higher

  • Verify the version in the clients associated with the CommServe server and HyperScale nodes before upgrading the OS. For more information on verifying the version information in a client, see Viewing the Service Pack Details for One or More Clients.

  • The update process installs the updates provided by Red Hat for the OS. The process does not update other RPMs that may have been manually installed on the nodes.

  • Navigate to /etc/yum.repos.d and cleanup everything, except redhat.repo. Download software will fail if there is anything other than the redhat repository.


  1. Setup a remote cache on one of the nodes in the storage pool that has the DDB configured on it. The OS updates will be installed, (or orchestrated) from this node.

    1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Software Cache Configuration.

    2. In the Software Cache Configuration dialog box, click the Remote Software Cache tab and then click Add.

    3. From the Computer list, select the client associated with the HyperScale node where you want to configure the remote cache directory.

      In the Please Specify Cache Directory box, the default location for the remote cache is provided.


      Use the default location.

    4. Click Configure Packages to Sync.

    5. In the Configure Packages to Sync dialog box, choose the Customize Packages option. (The Sync Packages option will be enabled by default. Do not select any other options.)

    6. Click OK to save your configuration changes.

    7. Click OK to close the Modify Remote Software Cache Information dialog box.


      If there are multiple HyperScale clusters on a CommServe, one remote cache is required for each cluster.

  2. Download the latest updates and populate the remote cache as follows:

    1. From the navigation pane, go to Manage > System > Maintenance.

      The Maintenance page appears.

    2. Click Download/copy software.

      The Download/copy software section appears, showing the current feature release, the latest available feature release, and the last job that was run.

    3. Click Run job Right arrow.

      The Download/copy software dialog box appears.

    4. Select Download software using Internet or Local Copy, depending on your environment.

    5. In Download installation media, select the available feature release or maintenance release installation files that you want to download.

    6. In Operating system options, select the platform and operating system for the software you want to download.


      The latest OS updates will be downloaded, irrespective of the selected option.

    7. In Remote caches to sync, select the HyperScale node in which the remote cache is configured.

    8. Click Download.

    9. Click OK twice to close the dialog boxes.

    Monitor the progress of the download job to ensure that the software is successfully downloaded and synchronized. For more information, see Viewing Jobs.

  3. Set the MediaAgents associated with the nodes in the Maintenance mode. For more information about setting the MediaAgents in the Maintenance mode, see Marking a MediaAgent Offline for Maintenance.


    Make sure that all the MediaAgents in the storage pool are set in the maintenance mode before proceeding to the next step.

  4. Login to the HyperScale node in which the remote cache is configured and navigate to the following folder:


    Use the system console to login to the node. For example, using KVM, not SSH.

  5. Start the update installation using one of the following commands:

    • Use the following command to install OS updates without any manual intervention:


      Note: must be run using the console. Do not run using SSH.

  6. Type y and press Enter to continue.

    The installation process will start. The updates will be installed sequentially on each HyperScale node available in the current cluster. At the end of update installation, each node will be rebooted before moving on to the next node.

    The progress of the installation is displayed. The following logs can also be used to view the progress of the installation:

    1. /var/log/commvault/Log_Files/cvupgradeos.log

    2. Detailed progress of yum update can be monitored in yum.log and yum.err.log available in <commvault_logs>/hsupgradedbg folder

    A message will be displayed when the installation process is finished.

  7. Once the installation is completed, check the status of the installation using the following command:

    ./ -status

    This will display a message similar to the following:

    Installing Operating System Updates (4)

    If there is a failure, investigate the reason for the failure in /var/log/commvault/Log_Files/cvupgradeos.log. Correct the issue causing the failure and then rerun to install the updates in the failed node.

  8. Once the updates are successfully installed, remove the MediaAgents associated with the nodes from Maintenance mode. For more information about removing the MediaAgents from Maintenance mode, see Marking a MediaAgent Offline for Maintenance.


  • The updates will be installed in all the HyperScale nodes.

  • If the OS version is upgraded, you can verify the OS version as follows:

    • Open the CommCell Console and click Client Computers.

    • The Client Name, OS Version and other details will be displayed on the right pane.