Known Issues for Installation in 11.20

Vulnerability with Carbon Black Software

The Carbon Black software interferes with the proper functioning of the Commvault software by locking up binaries.

As a work around, exclude the Commvault installation, job results, index cache, and data folders from monitoring.


  • C:\Program Files\Commvault\ContentStore

  • C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults

  • C:\Program Files\Commvault\ContentStore\index cache

  • E:\Data

Installations and Upgrades for Older Linux Platforms Are Blocked

We have blocked installations and upgrades for Linux platforms with glibc versions earlier than 2.5. The following platforms are blocked:

  • RH4

  • FreeBSD 7 and 8

  • SuSE Linux 10.x

  • SuSE Linux 9.x

  • Any Linux x86/x8664 with glibc version earlier than 2.5

Microsoft Visual C++ Redistributable 2017 x86 (32-bit) must be manually Installed for Windows Server 2003 x64 and Windows XP 64-bit clients.

Starting in Service Pack 11, for the software to install successfully, Microsoft Visual C++ Redistributable 2017 x86 (32-bit) must be installed manually for Windows Server 2003 64-bit clients and Windows XP 64-bit clients.