Registering an Offline CommServe Server on the Cloud Services Portal

If you have a CommServe server that cannot connect to the Internet, then you can register the CommServe server on the Cloud Services Portal.

During this process, you will create a cloud user account and associate the CommServe server with the new cloud user account.

By registering an offline CommServe server on the Cloud Services Portal, you will see no change in the registration status of the CommServe server.

Before registering an offline CommServe server on the Cloud Services Portal, read the following information:

  • You can register only v10 or v11 CommServe servers through the Cloud Services Portal using this method. You cannot register v9 CommServe servers through the Cloud Services Portal.

  • Registration is mandatory even if you already have an account with the Maintenance Advantage Web site.

  • The Cloud Services and the Maintenance Advantage Web sites have separate registrations.


Do not register a Disaster Recovery (DR) CommServe server with the Cloud Services Portal. Because the DR CommServe server shares a CommCell ID with the production CommServe server, the Cloud Services Portal perceives the second CommServe registration as a duplicate and the registration fails.


  1. Go to the Cloud Services Portal.

  2. Click Register.

  3. Complete the registration form.

  4. Under CommCell Product Info, enter the identifying information for the CommServe server:

    • CommCell ID (in HEX)

    • CommCell IP

    • Registration Code

    • Serial Number

    To find any of this information, see Viewing and Copying CommCell Product Information.

  5. Under Please solve the following Math problem, enter the appropriate number, and then click Register.

    Your CommServe server is registered, and a confirmation email is sent with your Commvault ID details. If you do not receive a confirmation email within a reasonable period, contact Customer Support and include the CommServe ID for the CommServe server that you are trying to register. To contact Customer Support, go to the Maintenance Advantage Customer Support Portal.