Applies to: User Mailbox, Journal Mailbox, ContentStore Mailbox
Administrators can delete mailbox items such as folders, contacts, calendar entries, and messages. Administrators can view the delete history in the audit trail report in the CommCell Console.
Before You Begin
The administrator must have the Delete Data capability on the subclient where the Exchange mailbox is configured in the CommCell Console.
Archive operations must have run on the user mailbox.
In the navigation pane, go to Protect > Applications > Exchange.
The Exchange page appears.
In the row of the Exchange client that contains that mailbox or folder that you want to delete, click the action button , and then click Restore.
The page with the mailbox display name appears in the folder view.
You can do the following:
What do you want to delete?
Messages in bulk
Note: Messages deleted by the administrator in the Command Center are not visible by the end user in the Web Console, but messages deleted by the end user can be viewed by the administrator by selecting Include deleted items and are marked with a icon.
The delete operation deletes the messages or the folder permanently.
You cannot access deleted items from the Commvault software.
You can view deleted emails from Microsoft Outlook or Outlook Web Access (OWA). The stubbed emails that were deleted cannot be recalled from Microsoft Outlook or Outlook Web Access (OWA).