Monitoring the Hardware for HyperScale X Appliance


HyperScale hardware is monitored to detect and report errors in the following components:

  • Disk Drives

  • Cache Disks

  • Power Supply

  • Fan

  • NIC (Network)

Dial Home for Hyperscale and Appliance Hardware Alert

The Dial Home for Hyperscale and Appliance Hardware Alert generates and sends a dial home (or call home) alert to the Administrator and when an error is detected in a disk drive, cache disk, power supply, fan, or NIC, or when any of these components goes offline in the underlying hardware. This alert is generated by default for all HyperScale Appliances.

If the Appliance is installed only as a MediaAgent, then you must download the HyperScale Hardware Monitoring alert from the Commvault Store. To download the alert, see HyperScale Hardware Alerts.

You must configure the alert to send notifications to the cloud and to the HyperScale Appliance support team. For instructions, see Configuring the HyperScale Hardware Monitoring Alert.

Command Center Views

Dashboard View

The HyperScale dashboard in the Command Center provides the current status of the HyperScale X Appliance nodes, including hardware errors, and can be used to to quickly evaluate the health of the nodes.

The HyperScale dashboard can be accessed using one of the following methods:

  • By clicking the HyperScale link, displayed in the Environment section of the Overview Dashboard.

  • By selecting the HyperScale Dashboard option from the Overview Dashboard, list displayed at the top of the page.

Detailed View

A detailed HyperScale Hardware Report can be viewed by clicking the Hardware Components from the Dashboard. Each hardware component (Disks, Cache, Cooling Devices, Power Supply, and Network Interface) provides a detailed view as sub-sections in this report. You can also filter the report information based on the storage pool and the node associated with the selected storage pool.

Infrastructure View

The Infrastructure Load view can be viewed by clicking System from the Dashboard. Performance-related information for each node is displayed in this view. In addition, the CPU performance, the amount of physical memory that was used, and the amount of virtual memory that was used also appears in charts.