Configuring SLA for the CommCell Environment


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You can configure the time period for the Service Level Agreement (SLA) at the CommCell level. The CommCell-level SLA setting applies to all entities in the CommCell environment.

By default, SLA is set to calculate the percentage of successful backups over 1 month (30 days) at the CommCell level. However, you can change the time period.


  1. From the navigation pane, go to Manage > CommCell.

    The CommCell properties page appears.

  2. In the SLA area, click the edit button .

  3. From the list, select the number of days, weeks, or months that you want to calculate the SLA percentage for.

    In this option, a week is 7 days and a month is 30 days.

  4. Click the check mark button .