You can automatically retire offline laptops associated to a laptop plan that have not communicated with the CommServe server for a specific time period.
When offline laptops that have no associated backup data are retired, the laptops are then deleted. When offline laptops that have associated backup data are retired, after a period of time, the laptop and any associated data is deleted and cannot be restored. By default, the time period before deletion is one year, but you can configure the time period to a different length. Upgrading customers are not opted into this behavior automatically.
Procedure
-
From the navigation pane, go to Manage > Plans.
The Plans page appears.
-
In the Plan name column, click the plan for which you want to configure a retire time period for offline laptops.
The plan details page appears.
-
Under Retire offline laptops, update the retire and delete settings:
-
In the Retire laptops when they are offline for box, specify the time period that you want offline laptops to be retired after.
-
In the Delete offline laptops after box, specify the time period that you want the retired offline laptops to be deleted after.
-
Results
-
After the time duration for retiring offline laptops completes, at midnight of the local CommServe server time :
-
The offline laptops that do not have associated backup data are deleted.
-
The offline laptops that do have associated backup data remain in the deconfigured state.
-
-
After the time duration for deleting offline laptops completes, at midnight of the local CommServe server time, the deconfigured laptops are deleted.