Troubleshooting General Salesforce Errors

To see all Salesforce KB articles, go to Salesforce KB articles.

Configuration Errors

Error message

Where to fix the error

KB article

Could not connect to the database!...FATAL: SSL connection is required

Commvault software

KB article 68533

Error: OutOfMemoryError: Java heap space

  • Salesforce

  • Commvault software

KB article 57519

ExceededQuota : ApiBatchItems Limit exceeded

Salesforce

KB article 67483

ExceptionCode=INVALID_SESSION_ID; ExceptionMessage=Invalid Session ID found in SessionHeader for backups/restores

Salesforce

KB article 58943

INVALID_SESSION_ID; ExceptionMessage=This session is not valid for use with the API

Salesforce

KB article 55186

REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded

Commvault software

KB article CLD0011

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