Restore job hangs in a pending state
Problem
Restore job hangs in a pending state.
Solution
The restores will hang in pending state if the MAPI32.dll file is not removed from the <Software Installation Path>/Base directory prior to performing a non-PST restore. The MAPI32.dll file allows the client computer to support restores to PST. To resolve this issue, remove the MAPI32.dll file prior to performing a non-PST restore.
Completed with one or more errors
Restore jobs from an Exchange mailbox agent are displayed as "Completed w/ one or more errors" in the Job History if a few mailboxes cannot be restored, but the remaining mailboxes are restored successfully.
Storage limit prevents the entire list of items from being restored
Problem
All items selected to be restored are not being restored.
Solution
Before performing a mailbox, mailbox folder, or mailbox message restore, remove or disable any storage limit.
-
From the Exchange Server software hierarchy view, under the Exchange Server computer, select Private Information Store.
-
Select the Private Information Store Properties box.
-
Remove or disable any storage limits.
Storage limits can be set from an individual mailbox, or to use the value taken from the Private Information Store Properties box. If any individual mailboxes have set storage limits, disable them as well.
Restore operation time might exceed in case of restoring large amount of data
Problem
Restore time is exceeding the time allowed in the operation window for the client.
Solution
Perform restores either by breaking up the restore into many smaller restores, or perform an Exchange Server Database restore to prevent exceeding the time allowed in the operation window for the client.
Special characters might result in inconsistent restore
Problem
Restores from browse operation are inconsistent, with blank spaces or special characters being displayed in the mailbox or the display name.
Solution
The use of the characters "/", "\" and "" in the message subject line, mailbox name, alias, SMTP address, folder, or subfolder might cause inconsistent browse and restore operations.
For example, a slash or backslash in the subject header might appear as a pipe character. In addition, when a slash or backslash is used in the mailbox or display name, the entry might appear blank in the restore browse screen, and might not be a valid backup.
To resolve this issue, do not use the characters "/", "\" and "" in the message subject line, mailbox name, alias, SMTP address, folder, or subfolder.
All alias name changes cannot be viewed
Problem
All changed alias names cannot be viewed when you uses an image browse after you change an alias name.
Solution
If you perform an incremental backup after an alias name change, and then if you perform an image browse of the data, then you will only see the latest alias displayed in the Browse window. You may not able to see all alias names. To resolve this issue, perform a non-image browse to see all alias names in the Browse window for the current index.
-
From the CommCell Browser, expand Client Computers > client > agent.
-
Right-click the backup_set, and then click All Tasks > Browse and Restore.
-
From the Browse and Restore Options dialog box, click the Advanced Options tab.
-
Select the Show Deleted Items check box to perform a no-image browse of the data.
-
Click View Content.
"Overwrite" and "Skip" restore options are ignored
Problem
While performing an out-of-place restore to \recovered items folder the Overwrite and Skip restore options are ignored and the messages are appended.
Solution
To resolve this issue, specify another folder name during out-of-place restore.
Recalls of Exchange messages fail
Article ID: EXOP0002
Restore Error: FAIL: Reason DMRS: Restore file handle is invalid.(err=26)
Restoring multiple stubs using the MassRecall Utility on a proxy client fails.
Article ID: EXOP0005