Using the Get and Process Authorization Operation in the Command Center

By default, the Get and Process Authorization operation handles the authorization process. Use this feature to specify who authorizes the request, and other details. If any value within an individual operation is modified, those updated values will take precedence over the values specified in this operation.

Procedure

1. From the navigation pane, go to Developer tools.

   The Developer tools page appears.

2. Click the Workflows tile.

   The Workflows page appears.

3. In the row for the GetAndProcessAuthorization workflow, click the action button , and then click Configuration.

4. On the configuration dialog box:

   • Enter a user or user group (other than the Master user group) to authorize requests from the Business Logic workflows:

     • Users who can authorize the request: The selected users can authorize requests from the Business Logic workflows.

     • User groups which can authorize the request: The users of the selected user groups can authorize requests from the Business Logic workflows.

     • Default approvers user group: The users of the selected user group can authorize requests from the preceding Business Logic workflows. The default value is Master user group. If no user and user group is specified in any of the configuration properties, then the users of master group are considered as approvers.

   • Enter the default timeout time:

     • Default timeout for authorization: If the authorization request is not authorized after the selected time elapses, then the authorization request expires.

   • Enter the Number of approvers who must approve the request.

   • Email_Header: Enter a header image URL that appears in the authorization-related emails sent to the approvers and requestor.

   • Email_Reminder_Days: Enter the frequency of reminder emails to authorize a pending request. By default, the frequency is set to 1 day, so reminders are sent daily.

   • Use Global SMTP Sender Email: Use this configuration to use the SMTP settings applied on the Commserve.

   • Approval Method For Tenants:

     Note

     For CommCell-level users, the behavior remains unchanged, allowing them to choose approvers from the configured users and user groups.

     * Always Escalate Approvals for Tenants: Select this option to choose the eligible approvers from the default Tenant Admin group as well as the approvers configured for the dual*authorization operation.

     • Escalate Approvals when No Eligible Tenant Approvers: This default option selects the eligible approvers from the configured users and user groups only when there are no eligible approvers in the default Tenant Admin group.

     * Do Not Escalate Approvals for Tenants: Select this option to choose the eligible approvers only from the default Tenant Admin group. If no eligible approvers exist, an email is sent to fulfill the minimum requirement of approvers in that group.

     • Include Requestor in Email: Toggle this option to include the requestor in the emails related to authorization.

     • Include Approval Links in Email: Toggle this option to include the links to Accept, Reject, or view the Approval request on the Command Center.

5. Click OK.