Creating an Exchange Mailbox Client for the ContentStore Mailbox After the Index Sever Limit is Reached

If you have reached the Exchange Mailbox Agent index server limit, it is recommended that you create a new Exchange Mailbox client.

This procedure is applicable if the existing Exchange client is only protecting the ContentStore mailbox backup set.

Before You Begin

• Install and configure a new index server. For more information see, Configurations for the Exchange Mailbox Agent Index Server.

• Disable the archive and cleanup schedules for the existing client.

Procedure

1. Create a new Exchange Mailbox client and point it to the new index server.

   Note

   Use the same access node and service account.

2. Stop ContentStore mail services on the access node and reset the mailbox.

   Note

   Journal messages will not be delivered to access node as ContentStore mail services are stopped.

3. From the command prompt, reset the ContentStore mailbox: smtpgateway.exe -resetmailbox contentstoremailboxname

   Example: <software installation path>\ContentStore\ImapServer> SMTPGateway.exe -resetmailbox journal

4. Select the new Exchange Mailbox client and create the ContentStore mailbox with same information as the old ContentStore mailbox. Assign journal policy, retention policy, and the access node to the new Exchange Mailbox client proxy server list. For more information see, Adding a Mailbox to the ContentStore Mailbox Subclient.

5. Remove access node from old Exchange Mailbox client and content store mailbox.

6. Start services on th access node.

7. Enable archive, cleanup, and content indexing schedules for the new Exchange Mailbox client.

8. Repeat steps 2-5 and add all the access nodes to the new Exchange Mailbox. (Right click ContentStore mailbox -> Access node).