Tags are short, descriptive phrases that you can add to items in Case Manager. You can use tags to label items that might require additional actions for further processing. You can also share tags and work collaboratively with other Case Manager users.
You must use Tag Manager to create, share, and manage tag sets that contain custom tags that meet your requirements. You cannot remove specific tags from tag sets. To remove tags within a tag set, you must delete the tag set. You can add tags to tag sets and edit the name or the description of the tag sets. For more information, see Tag Manager.