The SLA tile on the Command Center dashboard helps you investigate backup job failures.
In Commvault, service level agreement (SLA) is the amount of time you want jobs to complete in. By default, there is a 24-hour SLA on the Commvault control plane. You can configure SLAs for servers and server groups.
To monitor SLA, do the following:
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From the Command Center navigation pane, go to Dashboard.
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In the SLA card, you can click red items to see more information, including reasons jobs didn't complete, error codes, resolution steps from Arlie, and a fully auditable documentation process for resolving issues.
