You can configure the time period for the Service Level Agreement (SLA) at the plan level. When you configure SLA at the plan level, the settings apply to all entities that use the plan for backup.
You can configure a different SLA time period for database log backups. If you configured SLA for database log backups at both plan and server group levels, the software uses the SLA set at the plan level only.
Before You Begin
To configure SLA for database log backups, you must enable log backup schedules (Log RPO) on the database instances. For instructions, see Configuring the Recovery Point and Time for Reports.
Procedure
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From the Command Center navigation pane, go to Manage > Plans.
The Plans page appears.
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Click the plan that you want to configure SLA for.
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In the RPO area, beside SLA click Edit.
The Edit SLA dialog box appears.
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Configure the SLA settings:
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To use the default SLA time period, select Use system default SLA.
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To define the SLA time period, select the number of days, weeks, or months that you want to calculate the SLA percentage for.
In this option, a week is 7 days and a month is 30 days.
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For plans that exist prior to Platform Release 2024, to track SLA for log backups, turn on the Enable SLA for database log backups toggle key, and then specify the SLA time period. For plans that you create from Platform Release 2024, SLA for database log backups is enabled by default and set to a 12 hour interval.
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To exclude entities associated with this plan from the SLA calculation, select Exclude from SLA, and then beside Reason for exclusion, enter the reason why you excluded the entities associated with this plan from the SLA calculation.
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Click Save.