The MSP administrator can restrict company users to use only existing email addresses when configuring email alerts.
Procedure
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From the Command Center navigation pane, go to Companies.
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Click the company name for which you want to restrict the creation of email recipients.
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Click the Overview tab.
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Beside the Settings tile, click Add.
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In the Name box, enter enableTenantEmailRestrictions.
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In the Category box, select CommServeDB.AdminConsole.
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From the Type drop-down list, select Boolean.
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In the Value box, enter True.
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Click Save.