When you have multiple CommCell environments and add a CommCell environment to your primary CommCell environment, the primary CommCell environment becomes the Global CommCell, and the one registered is called the service CommCell. After successfully adding the service CommCell, a service CommCell list appears at the top of the Command Center page when users log in to the Global CommCell. Users can use this option to switch between service CommCells to manage their workloads. Single sign-on authentication happens when they switch to another service CommCell; users need not explicitly log in to each service CommCell’s Command Center.
You can choose any service CommCell in your multi-CommCell environment to be the primary Service CommCell.
Note
To log on to the service CommCell with AD or SAML authentication enabled, enable automatic user creation. For more information, see Automatically Create Users When AD or SAML SSO Login is Enabled On Service CommCells.