FAQ: What happens when a license expires?

When a license expires, you might encounter the problems listed in the following table. You can determine the cause of the problem by checking the error messages in the Event Viewer or in the appropriate log file.

Note

Log files are located in the Software_Installation_Directory/Log Files folder.

Problem	Solution	Error Message
Data Protection Operations Do Not Run	Check the license information of the associated agent. Backup operations might not run if the license for the associated agent is expired. You can still perform restore operations.	From the Event Viewer: Failed to initialize backup request Invalid or No license for application type <app_type> Application name: <app_name> From the JobManager.log file: The application license term date has expired.
MediaAgent will not restart	Check the license information of the associated MediaAgent. A MediaAgent that is installed on the same computer as the CommServe server might not restart if the license for the MediaAgent is expired.	From the Event Viewer: The application license term date has expired Application name: <MediaAgent_name> From the cvd.log file: The application license term date has expired.
Backup operations are unavailable	All backup operations become unavailable when the CommServe license expires. Certain backup operations are unavailable when the term license for a feature or product expires. In this situation, contact your software provider to obtain the necessary permanent license for that feature or product. You can still perform restore operations.	None
New components cannot be installed	You cannot install new components in the CommCell environment when the CommServe license expires.	None