Network Share IntelliSnap Backup - Troubleshooting

Applies to: Commvault V11 SP10 and earlier versions.

Symptom

If both a Windows agent and a UNIX agent are installed on a NAS client, there is no direct support for the Schedule Policy and Alerts features. You need to use the following workaround procedure.

Resolution

To create a schedule policy with the command line interface and add the subclient associations, use the Save As Script button available in the New Schedule Policy dialog box. The Save As Script operation creates the XML file. Edit this XML file to add associations blocks, one for each subclient that you want to associate with the schedule policy, as in the examples.

In the XML file, under the taskInfo element, add an associations block for each subclient that you want to associate with the schedule policy. The associations block must contain the following information:

  • Subclient name

  • Application name

  • Client name

To create schedule policy with the command line interface, see Creating a Schedule Policy Using the Command Line Interface.

Examples

The following excerpt is an example of an association block for the Linux file system:

<associations> 
   <subclientName>subclient1</subclientName> 
   <backupsetName>defaultBackupSet</backupsetName> 
   <appName>Linux File System</appName> 
   <clientName>client1</clientName> 
 </associations>

The following excerpt is an example of an association block for the Windows file system:

<associations> 
   <subclientName>subclient2</subclientName> 
   <backupsetName>defaultBackupSet</backupsetName> 
   <appName>File System</appName> 
   <clientName>client1</clientName> 
 </associations>

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