Recalling Messages to the Same Folder in a Mailbox

You can use the MassRecall utility to recall archived messages to the original folder from which they were archived. In this case, all the stubs in the original folder are overwritten.

Procedure

1. Create an argument file, for example input.txt.

2. Specify the following parameters in the argument file, and save the file to the local computer.

    
   user1@email.com,inboxfolder1

   Where:

   • user1@email.com is the SMTP address.

   • inbox\folder1 is the folder to be recalled.

3. Run the MassRecall utility from the same location where the agent is located.

   1. In Windows, on the taskbar, click Start, and then type cmd in the Search box.

      The Command Prompt window appears.

   2. Navigate to the folder where the agent is located.

   3. To perform an in-place recall of the objects present in the mailbox folder, run the following command.

      CvRecallMailbox.exe outlook1 –f C:\input.txt ExchangeServer1 ActiveDirectory1 targetserver targetevmgrcport appguid

      Where:

      • outlook1 specifies the name of the Outlook profile set for the Archiver administrator account.

      • C:\input.txt specifies the argument file with the saved path.

      • ExchangeServer1 specifies the name of the Exchange server.

      • ActiveDirectory1 specifies the name of the Active Directory server.

      • targetserver is the server where the agent is located.

      • targetevmgrcport is the port number where the ClMgrS is running on the target server. This applies to upgraded clients from previous <Companyname> versions or newly installed V11 clients. The port number must be set to 8402 on the nEVMGRCPORT registry key located in \HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\Instance001\Session\ on the target server. You must restart client services after you set the port number to 8402 using the Registry editor.

      • appguid specifies the GUID that can be retrieved in the following ways:

        Note

        You must specify the appguid parameter only if you want to recall stubs that were backed up using version 10 or version 11 of the SIMPANA_ONEPASS_FOR_EXCHANGE agent.

      • Run the below queries from the CommServe database to retrieve the client ID and the APPGUID information.

        select * from app_client where name =

        select * from APP_Application where clientId =

        APPGUID information can be found in the GUID field.

      • The APPGUID information can be retrieved from cvmailbackup.log. For more information see, View Log Files.

        Note

        Admin users must be included in theCommCell user group and must be assigned the Master role.

   All the archived messages in folder1 are recalled to the original folder, and all the stubs are overwritten.