SLA Trend Report - View Report

You can view the SLA Trend Report on your local Command Center hosted by the Private Metrics Reporting Server or on our Cloud Services website.

Before You Begin

Private Metrics Reporting

• Verify that data collection is enabled for Private Metrics Reporting on each CommServe computer. For information about enabling data collection for the report, see Activating Private Metrics Reports.

• Verify that your log-on credentials work for Command Center. If you do not have the proper log-on credentials, contact your administrator.

• To view Metrics Reports, your CommCell user account requires: a role with the Report Management permission and an association with a CommCell Group or CommCell pseudoclient.

  For more information about users, permissions, and associations, see User Administration and Security - Overview.

Cloud Metrics Reporting

Verify that data collection for Cloud Metrics Reporting is enabled on each CommServe computer. For instructions about enabling data collection for this report, see Activating Cloud Metrics Reports.

Procedure

1. On the Command Center, click Readiness & Resilience tab.

2. At the top-right of the page, in the search box, enter the CommCell Group name or select it from the drop-down list.

3. Click the SLA tile.

   The SLA Trend Report appears.