By default, block-level backup options are not available on upgraded clients. If you have to upgrade a large number of clients, contact Customer Support.
To enable block-level backups, use the following procedure:
Before You Begin
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You cannot upgrade a client that is configured to perform IntelliSnap backups.
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If you have created a snapshot copy in the previous version, you must enable spool copy. For more information, see Snapshot Copy and Enabling Spool Copy.
Procedure
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Make sure that there are no pending, suspended, or running jobs for the client computer.
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Disable backups for the client computer. For more information on disabling jobs, see Enabling or Disabling CommCell Activities.
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Log out and log in to the CommCell Console.
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Configure a separate backup set for block-level backups. For more information, see Creating a User-Defined Backup Set for the Windows File System Agent.
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Configure a Windows File system subclient for performing block-level backups.
For instructions, see Configuring a Subclient for Block-Level Backups for the Windows File System Agent.
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After half an hour of running the command on the client computer, enable backups for the client. For more information on disabling jobs, see Enabling or Disabling CommCell Activities.